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Looking for Help with App & Features?

Please see our Help boards to post your help-related questions. For questions about content in Spotify, see Content Questions. For questions about your account, see Account. For questions about your plan, see Premium Family and Premium Student. For q...

  • Spotify
  • Spotify
  • 739 Views
  • 0 replies
  • 2 likes
  • 739 Views
  • 0 replies
  • 2 likes

Need help

Hello I cant watch podcasts,I turned off downoald audio only,stream audio only and audio quality,but still can't watch videos.I am fan of joe rogan channel,but when I turn his podcasts I only hear audio,it is so uncomfortable. I tried everything but ...

  • Visitor
  • Hello I cant watch podcasts,I turned off downoald audio only,stream audio only and audio quality,but still can't watch videos.I am fan of joe rogan channel,but when I turn his podcasts I only hear au...
  • 86 Views
  • 0 replies
  • 0 likes
  • 86 Views
  • 0 replies
  • 0 likes

The new home page is painful

I have to scroll through endless amounts of painful suggestions, is this the new home page? Does anyone know how I change it back to having my playlists, recents, etc?

  • Casual Listener
  • I have to scroll through endless amounts of painful suggestions, is this the new home page?  Does anyone know how I change it back to having my playlists, recents, etc? 
  • Kittykat40
  • Casual Listener
  • 472 Views
  • 7 replies
  • 21 likes
  • 472 Views
  • 7 replies
  • 21 likes

Spotify offline mode

I have a problem with the offline mode and listening to music without data connection/offline. When I turn on offline mode with WIFI connection to listen to music offline, the app says Spotify is offline and I can't listen to music from my playlists....

  • Casual Listener
  • I have a problem with the offline mode and listening to music without data connection/offline.   When I turn on offline mode with WIFI connection to listen to music offline, the app says Spoti...
  • LarsHm
  • Casual Listener
  • 200 Views
  • 1 replies
  • 0 likes
  • 200 Views
  • 1 replies
  • 0 likes

Contacting Roberts radios to see if software allows other streaming services

I have approached Roberts to see if they plan on maintaining their relationship with Spotify after the abomination of an upgrade. If they won’t listen to the ones giving them money maybe they’ll listen to their business partners

  • Visitor
  • I have approached Roberts to see if they plan on maintaining their relationship with Spotify after the abomination of an upgrade. If they won’t listen to the ones giving them money maybe they’ll list...
  • 167 Views
  • 0 replies
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  • 167 Views
  • 0 replies
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Alexa and Spotify

Does anyone know how to give alexa its own account rather than connecting one from my family? Thank you!!

  • Visitor
  • Does anyone know how to give alexa its own account rather than connecting one from my family? Thank you!!
  • 107 Views
  • 0 replies
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  • 107 Views
  • 0 replies
  • 0 likes

Subscribed to Spotify family but unable to access it

Hi,I'm currently on Spotify individual plan. I had joined the Spotify family plan but after the payment was made, I could not add my address due to some issue from the server side. Later when I opened the app, there was no update regarding the family...

  • Newbie
  • Hi, I'm currently on Spotify individual plan. I had joined the Spotify family plan but after the payment was made, I could not add my address due to some issue from the server side. Later when I ope...
  • 103 Views
  • 0 replies
  • 1 likes
  • 103 Views
  • 0 replies
  • 1 likes

Premium Duo Not showing for second account

Me and my friend tried premium duo for spotify. I am having privilaged of premium account. But my friend is not having the premium. He logged in using the invite libk and the account is shown in my settings. Please help.

  • Visitor
  • Me and my friend tried premium duo for spotify. I am having privilaged of premium account. But my friend is not having the premium. He logged in using the invite libk and the account is shown in my s...
  • 148 Views
  • 0 replies
  • 0 likes
  • 148 Views
  • 0 replies
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Mood or Genre filter for "liked songs" unavailable in Africa [Kenya]

The feature was launched in 2021 and it's still not available in Kenya , please someone help fix this and get us mood/genre filters for liked songs , we've waited for so long.

  • Newbie
  • The feature was launched in 2021 and it's still not available in Kenya , please someone help fix this and get us mood/genre filters for liked songs , we've waited for so long.
  • 140 Views
  • 0 replies
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  • 140 Views
  • 0 replies
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Any device like bone conduction waterproof music player compatible with spotify ?

Hello,I dont really know how to define it precisly but Id like to try to summarize at least my issue as I have seen already a few topics mentionning it more or less, but never completly.I think there is a topic in the sugggestion part, but I havent s...

  • Newbie
  • Hello, I dont really know how to define it precisly but Id like to try to summarize at least my issue as I have seen already a few topics mentionning it more or less, but never completly. I think t...
  • ricostrower
  • Casual Listener
  • 3157 Views
  • 1 replies
  • 1 likes
  • 3157 Views
  • 1 replies
  • 1 likes

Liked songs for an Artist

Is anyone else having an issue with no longer having all the songs listed by a band for all Albums liked.

  • Visitor
  • Is anyone else having an issue with no longer having all the songs listed by a band for all Albums liked.    
  • 78 Views
  • 0 replies
  • 0 likes
  • 78 Views
  • 0 replies
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I have paid for premium for 10+ years, and I am not happy with audio quality now.

Settings: Very high, auto adjust off, PC. It's very evident for percussion and applause, anything with high-frequency content.I have 300Mbps fiber and am a studio musician.I have paid you many times more than my expensive headphones and studio monito...

  • Gig Goer
  • Settings: Very high, auto adjust off, PC.    It's very evident for percussion and applause, anything with high-frequency content. I have 300Mbps fiber and am a studio musician. I...
  • Photon123
  • Gig Goer
  • 219 Views
  • 2 replies
  • 0 likes
  • 219 Views
  • 2 replies
  • 0 likes

Why can’t I download Music for listening offline even though I have a premium account?

Why can’t I download Music for listening offline even though I have a premium account?it used to be possible however the creature has disappeared a while ago

  • Visitor
  • Why can’t I download Music for listening offline even though I have a premium account? it used to be possible however the creature has disappeared a while ago 😞
  • 100 Views
  • 0 replies
  • 0 likes
  • 100 Views
  • 0 replies
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Why won't spotify let me play music from my Internal Storage on my phone?

I keep certain music downloaded on my phones Internal Storage for use with my lights on my Jeep via bluetooth and have never had an issue but all the sudden I get a Spotify pop up telling me I cannot play it because I don't have it downloaded on Spot...

  • Visitor
  • I keep certain music downloaded on my phones Internal Storage for use with my lights on my Jeep via bluetooth and have never had an issue but all the sudden I get a Spotify pop up telling me I cannot...
  • 100 Views
  • 0 replies
  • 0 likes
  • 100 Views
  • 0 replies
  • 0 likes

Bad UI for Notification player in Android

I'm unable to see the buttons well for the controls in the music player. I've attached screenshots for reference. Is there any way I can fix this?

  • Casual Listener
  • I'm unable to see the buttons well for the controls in the music player. I've attached screenshots for reference. Is there any way I can fix this?
  • 119 Views
  • 0 replies
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  • 119 Views
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Payment

Hi, how are you. I wanted to know. Why am I being charged two times for the Spotify service? Being that I only have the duo plan and they charge me for that plan and the individual plan?

  • Visitor
  • Hi, how are you. I wanted to know. Why am I being charged two times for the Spotify service? Being that I only have the duo plan and they charge me for that plan and the individual plan?
  • 98 Views
  • 0 replies
  • 1 likes
  • 98 Views
  • 0 replies
  • 1 likes

Premium account.

My wife has the premium set up but it says it can't see we live at the same place so my premium went back to free. Anyone know how to fix that?

  • Visitor
  • My wife has the premium set up but it says it can't see we live at the same place so my premium went back to free. Anyone know how to fix that?
  • 105 Views
  • 0 replies
  • 0 likes
  • 105 Views
  • 0 replies
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Solved!! Enhance problem

I’m using deo premium account but I’m not getting enhance option i don’t know why what’s the problem please can anyone can help me

  • Newbie
  • I’m using deo premium account but I’m not getting enhance option i don’t know why what’s the problem please can anyone can help me 
  • PlatinumMillz
  • Gig Goer
  • 232 Views
  • 1 replies
  • 0 likes
  • 232 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify, it's "time to play fair".

You can't expect us to back you up in your "Time to play fair" campaign when we, the paying customers, don't feel valued ourselves. Take a look at the entire Spotify Community and Idea Exchange boards and explain to me how you're doing what's best fo...

  • Gig Goer
  • You can't expect us to back you up in your "Time to play fair" campaign when we, the paying customers, don't feel valued ourselves.   Take a look at the entire Spotify Community and Idea Excha...
  • 386 Views
  • 0 replies
  • 14 likes
  • 386 Views
  • 0 replies
  • 14 likes

Canvas

Good day! I just want to ask why is there no canvas in my spotify app when in fact I am a premium user?

  • Visitor
  • Good day! I just want to ask why is there no canvas in my spotify app when in fact I am a premium user?
  • vaibhavgargg
  • Casual Listener
  • 195 Views
  • 1 replies
  • 0 likes
  • 195 Views
  • 1 replies
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Shuffle adding songs in while playing my playlist

I have autoplay disabled in app settings and only standard shuffle selected for the playlist I am playing it's infuriating.

  • Newbie
  • I have autoplay disabled in app settings and only standard shuffle selected for the playlist I am playing it's infuriating. 
  • 147 Views
  • 0 replies
  • 1 likes
  • 147 Views
  • 0 replies
  • 1 likes