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Dear Spotify

I have a problem with spotify premium I have a Samsung phone and I had one month free spotify premium. After when it stops premium I decided to get 3 months free premium and I put pay pal and my password. Now the premium doesn't work but spotify sais I had premium ?!? And I don't know 

1 Reply

Hi there @Georgechatz48,

 

Thanks for reaching out and welcome aboard. 

 

It's possible that you are logged into the wrong account on your Samsung phone and that's why you have no Premium. Using a computer, go to the account page to double check the correct username and email address of your Premium account. Then, logout on your phone and log back in, making sure to use the correct login details. Then everything should work 🙂

 

Hope this helps!

 

BittencourtSpotify Star
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