Help Wizard
Step 1
Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Just quickly...
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Help categories
Account & Payment
Using Spotify
Listen Everywhere
I created an account many years ago (Filipizaum, email:**bleep**) but I recently created another account (about 2 years ago) with a similar e-mail (Filipizaum2, email:**bleep**). About a week ago, I've noticed that my Spotify does not renewed my premium account, and now I tryed to see what's going on. I noticed that the email for the newer account (Filipizaum2) was with the prior account's email (**bleep**, but I just adjusted it back). And also I can't see the Receipts from these 2 years (it is empty). Also I cannot see my playlists at web version of Spotify (it is also empty). I'm afraid that if I logout from my Mobile Account I will lose definetly all the playlist that I saved in that account. Maybe it just saved the playlist at mobile cache. What happened? How can I ensure that I will not lose my playlists?
Suggested posts
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get…
