Account issue with e-mailadres.

[joraml89]

Dear spotify,

I sended on 14 may a contact forum to you with a question to reset the e-mailadres to my own.

Could you please take a look at it cause I still did not recieved any answer.

The case number is: 00697538

Thank you

Greetings Joram

[Peter__]

Hey Joram! Welcome to the community 🙂 

I have asked a member of the Spotify team to look into this for you. 

Peter

[joraml89]

Hello Peter,

I still have not heard anything of spotify for my case.

Can you please reply @ my case?

Greetings Joram

[Peter__]

Hey Joram 🙂 

I dont work for Spotify so the amount of information I can give you is not a lot. I can confirm a member of the community team did reply to my escalation request saying your case had been escalated internally and you should have recieved a reply the following Monday. 

I have re-escalated this to the team just to check if the case was answered for you. Sorry the all the hassle, normally once we escalate it here everything goes smoothly!

Peter

[joraml89]

Hoi peter,

Oke thank you very much 🙂 I wait a few days.

Greetings

[meahtenoha]

Hi joraml89 - Thanks for your post. If you receive an automated message back (directing you to the Community) just reply again and an we'll get back to you. 

You should get a reply from one of our agents shortly.