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Spotify Premium not working on iPhone 5?

I have just finished a 48 hour free trial with spotify and decided to upgrade to premium. I have recieved a reciept for the 30 day free trail and on my account it says I have an active premium account. However it has not upgraded on my Iphone 5. I ha...

Visitor

I have just finished a 48 hour free trial with spotify and decided to upgrade to premium.  I have recieved a reciept for the 30 day free trail and on my account it says I have an active premium ...

Taylor

Community Legend

1015 Views

3 replies

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Solved!! Upgraded to Premium yesterday and got charged twice

Hi, As the title says I got charged twice for a Premium update I did yesterday. By the way, I've searched the Spotify site for a simple contact info, but with no luck, is this forum really the only way to get in contact for support issues? ben

Newbie

Hi,    As the title says I got charged twice for a Premium update I did yesterday.   By the way, I've searched the Spotify site for a simple contact info, but with no luck, is ...

user-removed

Not applicable

609 Views

1 replies

0 likes

Premium
Subscription
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Can't get my playlists back

Hi! Somehow all my playlists have disappeared and I've tried everything listed to get them back without success. I lost my premium aswell somehow and I think it's possible that I've got two subsciptions now. Can you see if you can get them back for m...

Casual Listener

Hi!   Somehow all my playlists have disappeared and I've tried everything listed to get them back without success. I lost my premium aswell somehow and I think it's possible that...

Taylor

Community Legend

611 Views

1 replies

0 likes

Account
Premium
Subscription
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What is my account name!!

This is sad...I know...but I have at least three devices (wife and two sons) with Spotify and a fourth device for my neice. All get paid for by the same Paypal acct and I have subscription IDs. However, it was only after refreshing my sons' devices t...

Newbie

This is sad...I know...but I have at least three devices (wife and two sons) with Spotify and a fourth device for my neice.  All get paid for by the same Paypal acct and I have subscription IDs....

Taylor

Community Legend

486 Views

1 replies

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Solved!! Downloading my collection to itunes

I have gone to help[p, to itunes, to bing, to RSS, to community help and have been trying for over a month and at least 5 hours of trying this and that, Does anyone out there, KNOW HOW to download my spotify collection into itunes. I will pay ONE MIL...

Regular

 I have gone to help[p, to itunes, to bing, to RSS, to community help and have been trying for over a month and at least 5 hours of trying this and that,  Does anyone out there, KNOW HOW ...

bahiz

Newbie

98250 Views

8 replies

0 likes

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advertising doesn't work for me

Hi, I've been using spotify for over a year for free and I sometimes thing about upgrading but the upgrading options never work for me so I continue using the free version. I mostly want to use spotify on my iphone while jogging and make playlists. T...

Newbie

Hi, I've been using spotify for over a year for free and I sometimes thing about upgrading but the upgrading options never work for me so I continue using the free version. I mostly want to use spoti...

Peter__

Community Legend

502 Views

1 replies

0 likes

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Solved!! Facebook Error.

So i bought premium, and after that i accidentally clicked disconnect from facebook. so what happened next was it split my account into two, One spotify and one facebook. Now i can't get them back together.It gives me error when im trying to connect ...

Casual Listener

So i bought premium, and after that i accidentally clicked disconnect from facebook.  so what happened next was it split my account into two, One spotify and one facebook. Now i can't get them ...

Greg

Roadie

3635 Views

29 replies

0 likes

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spotify movistar

¿Cómo cambio mi suscripción unilimited, a la oferta de movistar premiun? ¿Tengo que cerrar la antigua antes de darme de alta en la nueva?

Casual Listener

¿Cómo cambio mi suscripción unilimited, a la oferta de movistar premiun? ¿Tengo que cerrar la antigua antes de darme de alta en la nueva?

user-removed

Not applicable

704 Views

2 replies

0 likes

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Multiple issues. 1. Can't connect ipod or iphone to Mac. 2. Can't use premium on either device.

I cannot use my Ipod or Iphone as a spotify premium user, it simply gives me the option of using the radio version. I had ran through my trial period when it initially occurred and thought perhaps it was just the trial period that was the issue, but ...

Casual Listener

I cannot use my Ipod or Iphone as a spotify premium user, it simply gives me the option of using the radio version. I had ran through my trial period when it initially occurred and thought perhaps it...

Peter__

Community Legend

910 Views

3 replies

0 likes

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Student discount

I have used the student discount on another account for premium but i have cancelled premium on that account, how do i use the student discount on another account as it says ive already used it

Visitor

I have used the student discount on another account for premium but i have cancelled premium on that account, how do i use the student discount on another account as it says ive already used it

user-removed

Not applicable

519 Views

2 replies

0 likes

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Solved!! If its free??

Then why the need for any Credit card info Whatsoever??? This is complete BS! Free means FREE!! No credit card no stinking trial period!! What the hell is the matter with people these days? Can't trust even Spotify to be truthfull? What a scam back t...

Newbie

Then why the need for any Credit card info Whatsoever??? This is complete BS! Free means FREE!! No credit card no stinking trial period!! What the hell is the matter with people these days? Can't tru...

Peter__

Community Legend

603 Views

1 replies

0 likes

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Can not get a new password

Dear Spotify, I lost my password for my account in June and tried to get a new one. However it did not work, it might be since I had the account connected to my facebook account. I have emailed you twice but no answer. My case number is # 00777174. P...

Casual Listener

Dear Spotify,   I lost my password for my account in June and tried to get a new one. However it did not work, it might be since I had the account connected to my facebook account. I have em...

Greg

Roadie

1098 Views

8 replies

0 likes

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Can I use Spotify for free on my Blackberry

Hey all together, I just downloaded Spotify for my BlackBerry Curve 9360 and I don't use Spotify premium. Can I use the app anyways or do I need a premium account? Because it seams to work for free. I'm kinda confused. All the best, Ally

Newbie

Hey all together, I just downloaded Spotify for my BlackBerry Curve 9360 and I don't use Spotify premium. Can I use the app anyways or do I need a premium account? Because it seams to work for ...

Peter__

Community Legend

1030 Views

4 replies

0 likes

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NEED HELP with Payment issues

I was charged for a full year suscription $127 which I DID NOT authorize. I authorized a monthly payment. I need a refund but i Cannot find a phone number to call besides a contact form that I filled out. I filled the form and it's been over a week t...

Newbie

I was charged for a full year suscription $127  which I DID NOT authorize. I authorized a monthly payment.  I need a refund but i Cannot find a phone number to call besides a contact form t...

Peter__

Community Legend

433 Views

2 replies

0 likes

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Regretted downgrade to "Unlimited" - What Now ?!

Well, I'll try to describe my problem in this forum - since Spotify appearently don't find my payments good enough to provide chat support (maybe I'm wrong - but I couldn't find any). I have downgraded my account from Premium to Unlimited, which will...

Casual Listener

Well, I'll try to describe my problem in this forum - since Spotify appearently don't find my payments good enough to provide chat support 😉 (maybe I'm wrong - but I couldn't find any).   I...

Peter__

Community Legend

683 Views

4 replies

0 likes

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Unable to use current premium username and password to log onto TiVo box

Very frustrating. Virgin Media unable to help even after sending an engineer round. Any suggestions would be gratefully received

Casual Listener

Very frustrating. Virgin Media unable to help even after sending an engineer round. Any suggestions would be gratefully received

Peter__

Community Legend

619 Views

3 replies

0 likes

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Change from Facebook login to login with Spotify details.

how can I change from facebook logon to spotify login, since I don not use facebook anymore and have deleted facebook account

Casual Listener

how can I change from facebook logon to spotify login, since I don not use facebook anymore and have deleted facebook account

Liam

Community Legend

579 Views

3 replies

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Solved!! Can't find date of account subscription

Maybe I'm missing something out but I can't find anywhere the exact date of my Spotify account subscription. I think my 6-months period is ending right now but I'd like to know exactly when this happens... but I can't. My account page only says "You'...

Regular

Maybe I'm missing something out but I can't find anywhere the exact date of my Spotify account subscription. I think my 6-months period is ending right now but I'd like to know exactly when this happ...

Joe

Community Legend

1699 Views

11 replies

0 likes

Account
Free
Subscription
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Free Trial with ads??

I signed up for the free trial to see how it works, and I'm still getting ads. Is this because it's the free trial? I thought part of the deal was NO ads.

Newbie

I signed up for the free trial to see how it works, and I'm still getting ads.  Is this because it's the free trial?  I thought part of the deal was NO ads.

MichaelJerzak

Composer

565 Views

1 replies

2 likes

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Solved!! Subscribing to a user/playlist

So I'm subscribing/following a user which has an active playlist, changing the content every now and then. But sometimes I want to save that particular playlist from that user to my account so that the content are not being replaced/changed by them. ...

Newbie

So I'm subscribing/following a user which has an active playlist, changing the content every now and then. But sometimes I want to save that particular playlist from that user to my account so that t...

Taylor

Community Legend

502 Views

1 replies

0 likes

Subscription
  • 502 Views
  • 1 replies
  • 0 likes