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Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

784063 Views

18 replies

29 likes

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Solved!! offline does not work at all

Hi Folks, I signed up for premium last week and I never could play one song offline! What's the problem? Does not work on the imac neither on iphone. Only if I'm online and signed in.

Casual Listener

Hi Folks, I signed up for premium last week and I never could play one song offline! What's the problem? Does not work on the imac neither on iphone. Only if I'm online and signed in.

runninrobot

Casual Listener

562 Views

2 replies

0 likes

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Spotify won't let me cancel my subscription?!

I wish to cancel my unlimited subscription ($4.99) and just use the radio. Can find it and when I get a question close the screen goes away. I want out of this thing.

Newbie

I wish to cancel my unlimited subscription ($4.99) and just use the radio. Can find it and when I get a question close the screen goes away. I want out of this thing.

Peter__

Community Legend

443 Views

1 replies

0 likes

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  • 1 replies
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kontonummer

hur ändrar jag bankkontonummer?

Newbie

hur ändrar jag bankkontonummer?

Peter__

Community Legend

647 Views

1 replies

0 likes

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  • 1 replies
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Force Logout

Is there a way to foce logout all instances of my account? I have changed my password but I'm still getting the message "Spotify has been paused because is used somewhere else" spotify username is spaz926

Casual Listener

Is there a way to foce logout all instances of my account? I have changed my password but I'm still getting the message "Spotify has been paused because is used somewhere else" spotify username i...

Sam

Spotify

1986 Views

7 replies

0 likes

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Will not accept my new payment info!

I am using a prepaid Visa to purchase Premium and it will not accept the new card info

Casual Listener

I am using a prepaid Visa to purchase Premium and it will not accept the new card info

Peter__

Community Legend

795 Views

5 replies

0 likes

Account
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30 day free trial after buying subscription

I changed my debit card recently and changed it on Spotify. I got another 30 day trial and the payment will come out in 30 days. Obviously I can not have 2 free trials so it does not work on my phone until payment comes out in 30 days time. I really ...

Visitor

I changed my debit card recently and changed it on Spotify. I got another 30 day trial and the payment will come out in 30 days. Obviously I can not have 2 free trials so it does not work on my phone...

Adam

Roadie

281 Views

1 replies

0 likes

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  • 1 replies
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Spotify Premium not working on iPhone 5?

I have just finished a 48 hour free trial with spotify and decided to upgrade to premium. I have recieved a reciept for the 30 day free trail and on my account it says I have an active premium account. However it has not upgraded on my Iphone 5. I ha...

Visitor

I have just finished a 48 hour free trial with spotify and decided to upgrade to premium.  I have recieved a reciept for the 30 day free trail and on my account it says I have an active premium ...

Taylor

Community Legend

904 Views

3 replies

0 likes

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Solved!! Upgraded to Premium yesterday and got charged twice

Hi, As the title says I got charged twice for a Premium update I did yesterday. By the way, I've searched the Spotify site for a simple contact info, but with no luck, is this forum really the only way to get in contact for support issues? ben

Newbie

Hi,    As the title says I got charged twice for a Premium update I did yesterday.   By the way, I've searched the Spotify site for a simple contact info, but with no luck, is ...

user-removed

Not applicable

481 Views

1 replies

0 likes

Premium
Subscription
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Can't get my playlists back

Hi! Somehow all my playlists have disappeared and I've tried everything listed to get them back without success. I lost my premium aswell somehow and I think it's possible that I've got two subsciptions now. Can you see if you can get them back for m...

Casual Listener

Hi!   Somehow all my playlists have disappeared and I've tried everything listed to get them back without success. I lost my premium aswell somehow and I think it's possible that...

Taylor

Community Legend

524 Views

1 replies

0 likes

Account
Premium
Subscription
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What is my account name!!

This is sad...I know...but I have at least three devices (wife and two sons) with Spotify and a fourth device for my neice. All get paid for by the same Paypal acct and I have subscription IDs. However, it was only after refreshing my sons' devices t...

Newbie

This is sad...I know...but I have at least three devices (wife and two sons) with Spotify and a fourth device for my neice.  All get paid for by the same Paypal acct and I have subscription IDs....

Taylor

Community Legend

395 Views

1 replies

0 likes

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Solved!! Downloading my collection to itunes

I have gone to help[p, to itunes, to bing, to RSS, to community help and have been trying for over a month and at least 5 hours of trying this and that, Does anyone out there, KNOW HOW to download my spotify collection into itunes. I will pay ONE MIL...

Regular

 I have gone to help[p, to itunes, to bing, to RSS, to community help and have been trying for over a month and at least 5 hours of trying this and that,  Does anyone out there, KNOW HOW ...

bahiz

Newbie

97906 Views

8 replies

0 likes

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advertising doesn't work for me

Hi, I've been using spotify for over a year for free and I sometimes thing about upgrading but the upgrading options never work for me so I continue using the free version. I mostly want to use spotify on my iphone while jogging and make playlists. T...

Newbie

Hi, I've been using spotify for over a year for free and I sometimes thing about upgrading but the upgrading options never work for me so I continue using the free version. I mostly want to use spoti...

Peter__

Community Legend

424 Views

1 replies

0 likes

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Solved!! Facebook Error.

So i bought premium, and after that i accidentally clicked disconnect from facebook. so what happened next was it split my account into two, One spotify and one facebook. Now i can't get them back together.It gives me error when im trying to connect ...

Casual Listener

So i bought premium, and after that i accidentally clicked disconnect from facebook.  so what happened next was it split my account into two, One spotify and one facebook. Now i can't get them ...

Greg

Roadie

2989 Views

29 replies

0 likes

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spotify movistar

¿Cómo cambio mi suscripción unilimited, a la oferta de movistar premiun? ¿Tengo que cerrar la antigua antes de darme de alta en la nueva?

Casual Listener

¿Cómo cambio mi suscripción unilimited, a la oferta de movistar premiun? ¿Tengo que cerrar la antigua antes de darme de alta en la nueva?

user-removed

Not applicable

620 Views

2 replies

0 likes

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Multiple issues. 1. Can't connect ipod or iphone to Mac. 2. Can't use premium on either device.

I cannot use my Ipod or Iphone as a spotify premium user, it simply gives me the option of using the radio version. I had ran through my trial period when it initially occurred and thought perhaps it was just the trial period that was the issue, but ...

Casual Listener

I cannot use my Ipod or Iphone as a spotify premium user, it simply gives me the option of using the radio version. I had ran through my trial period when it initially occurred and thought perhaps it...

Peter__

Community Legend

774 Views

3 replies

0 likes

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Student discount

I have used the student discount on another account for premium but i have cancelled premium on that account, how do i use the student discount on another account as it says ive already used it

Visitor

I have used the student discount on another account for premium but i have cancelled premium on that account, how do i use the student discount on another account as it says ive already used it

user-removed

Not applicable

434 Views

2 replies

0 likes

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Solved!! If its free??

Then why the need for any Credit card info Whatsoever??? This is complete BS! Free means FREE!! No credit card no stinking trial period!! What the hell is the matter with people these days? Can't trust even Spotify to be truthfull? What a scam back t...

Newbie

Then why the need for any Credit card info Whatsoever??? This is complete BS! Free means FREE!! No credit card no stinking trial period!! What the hell is the matter with people these days? Can't tru...

Peter__

Community Legend

491 Views

1 replies

0 likes

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Can not get a new password

Dear Spotify, I lost my password for my account in June and tried to get a new one. However it did not work, it might be since I had the account connected to my facebook account. I have emailed you twice but no answer. My case number is # 00777174. P...

Casual Listener

Dear Spotify,   I lost my password for my account in June and tried to get a new one. However it did not work, it might be since I had the account connected to my facebook account. I have em...

Greg

Roadie

812 Views

8 replies

0 likes

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Can I use Spotify for free on my Blackberry

Hey all together, I just downloaded Spotify for my BlackBerry Curve 9360 and I don't use Spotify premium. Can I use the app anyways or do I need a premium account? Because it seams to work for free. I'm kinda confused. All the best, Ally

Newbie

Hey all together, I just downloaded Spotify for my BlackBerry Curve 9360 and I don't use Spotify premium. Can I use the app anyways or do I need a premium account? Because it seams to work for ...

Peter__

Community Legend

901 Views

4 replies

0 likes

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NEED HELP with Payment issues

I was charged for a full year suscription $127 which I DID NOT authorize. I authorized a monthly payment. I need a refund but i Cannot find a phone number to call besides a contact form that I filled out. I filled the form and it's been over a week t...

Newbie

I was charged for a full year suscription $127  which I DID NOT authorize. I authorized a monthly payment.  I need a refund but i Cannot find a phone number to call besides a contact form t...

Peter__

Community Legend

338 Views

2 replies

0 likes

  • 338 Views
  • 2 replies
  • 0 likes