Can't' change password

[f-torres]

Hi,

I'm trying to change my password on my spotify account but it says "Another account is already registered with this email address."

What do I do?

[simonstenlund]

I have NOT a username with digits and I have NOT made any connection to my facebook-account ....

[meahtenoha]

When you try to change your email from your Profile page what happens? What error messages are you receiving?

[simonstenlund]

Another account is already registered with this email address

[meahtenoha]

Are you trying to use the same email that you use for your Facebook profile? 

Some users unknowingly make an account by clicking on a track within FB. Have you tried signing into the Spotify site with your FB email + password?

If you're still having trouble after giving that a try please fill out our contact form. 

[Winson124]

Hi,

Am also struggling to change my spotify user password,since I added Facebook as a mechanismof or logging in.

As a result can't access TiVo spotify any more 😞

Craig

[meahtenoha]

Hi Winston124 - It looks as though you've opened two accounts with us. Not to worry, we can help sort out your subscription and your playlists. 

Just pop us an email via the contact form so we can lend a hand. 

[Slif]

i have the same problem as the starter of this thread - can't change password couse my email-adress is already being used (by my self, obviosly).. Please help me

[Sam]

Slif - If you try again now, it should be ok.

[zycko18]

i can't either

[meahtenoha]

Hi zycko18 - It would actually best if you filled our contact form. You've opend two accounts but started a subscription on both. 

We can help clear this up, just needs be over email. 

[garrynoblek]

I'm having the same problem

[Sam]

garrynoblek - Try again, but use your 'garrynoblek' username this time. Should all be sorted.

[javi_sastre]

Hello, I am having the same problem. When changing my password, it says "There's another account registered under this email address". Can you fix it? Plus I need all the devices connected to my account to be logged out. Thanks!

[Sam]

Javi_sastre - If you try again, you should be able to.

There wasn't anyone logged in, so I couldn't log anyone out. A change of password should be enough.

[javi_sastre]

Thanks!

[_heckler]

Hey, I'm having the same problem too.

[illnesch]

I have the same problem. 😞

[Sam]

_heckler & illnesch - You guys should now be ok to change that password. _heckler, sorry about the delay.

[toreibjo]

I am having the same password changing trouble as f torres. I can't change it since, it says; "your email adress in already in use by another spotify account"

[Sam]

Toreibjo - Just moved some things about, you should now be able to.