Cannot cancel account

hoehnt · 2012-05-11

I have just canceled my account for the 3rd time. Every time I cancel I find a month later I am still geting charged. I log in to Spotify and it appears as though my acount is still active. What does it take to cancel a subscription? The only solution I see is to cancel my Visa card.

meahtenoha · 2012-05-11

Hi Hoehnt- Welcome to the Spotify Community.

I can see my colleague has just been in touch via the contact form. Please keep an eye on out for another message from us.

Nblackwood · 2012-09-25

This is happening to me. I csncelled my account more than two weeks ago, and I was charged today for device and my account says it is still active. Even though I have been getting e-mails saying I'm missing out and should come back. Do I need to cancel my credit card too?

Nblackwood · 2012-09-25

I want my money back!!!

meahtenoha · 2012-09-25

Nblackwood - As this is a specific payments question we can help best via the contact form.

From there our payments team can email you directly about your account.

andy1966 · 2012-09-25

This has happened to me too.

Sam · 2012-09-25

Andy1966 - If that's the case, please fill in the contact form mentioned above.

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