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Extra charges??

Extra charges??

Avatar of sorcha739
Newbie
2013-05-08 09:40 AM

Did anyone else get charged £15 for bt fon wifi access pass when they signed up for Spotify Unlimited? I completed the 30 day free trial of Premium first. Didn't expect the extra charge!

Thanks!

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Avatar of Adam
Roadie
2013-05-08 09:44 AM

We've definitely only charged you £4.99 for Unlimited this month, after that free trial. Sounds like your Spotify use has gone over your data limit with BT and they've charged you for that. It's worth contacting them to find out exactly why though.

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Avatar of Liam
Community Legend
2013-05-08 10:21 AM
@sorcha739 wrote:

Did anyone else get charged £15 for bt fon wifi access pass when they signed up for Spotify Unlimited? I completed the 30 day free trial of Premium first. Didn't expect the extra charge!

Thanks!

Hi,

 

Spotify have no connection to BT. It's likely you went over some fair usage policy, and you were charged.

 

You should contact them 🙂

 

Liam

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