Announcements
From 28th September 2026, Community private messages will no longer be available. If you have any private messages you'd like to keep, please save or copy them using these steps before this date. Thank you.

Help Wizard

Step 1

NEXT STEP

Playlists/Subscription Missing

Playlists/Subscription Missing

Avatar of endofmessage
Newbie
2013-05-08 08:52 AM

Got a new job and a new mac, and now when I log on yo Spotify via my desktop I'm told I don't have a premium account. Everything works perfect from my Iphone (playlists, playing offline etc) but none of the premium-features work from the desktop-app…

Is this a problem that can be fixed with a reset or are there other solutions to my problem?

 

Ole-Marius

Reply
0 Likes
Reply
1 Reply

Avatar of Adam
Roadie
2013-05-08 09:37 AM

Moved your message to a better place. Hope you don't mind.

 

It seems you might have a second account. Get in touch here and one of our support team will be able to help out. If you get an automated response, reply back to it directly.

--------------------------------------------------------------

For common support questions, see support.spotify.com.
To judge my musical taste, check out my last.fm.
Reply
0 Likes

Suggested posts

Let's introduce ourselves!

Hey there you,   Yeah, you! 😁   Welcome - we're glad you joined the Spotify Community!   While you here, let's have a fun game and get…

ModeratorStaff / Moderator/ 5 years ago  in Social & Random