Hi Richard, can you please help me?

[the_quelo]

forgot my password and I have not been able to use my account since a week, I'm not getting the token email, can you please send it to another email address?

[Richard]

It looks like you've already submitted a support ticket on this and our advisors are on the case. It wouldn't really be fair to other users if I helped you jump the queue.

Please be patient and I'm sure we'll get back to you soon.

[user-removed]

Hi Richard! I just upgraded from spotify free to premium but my playlist still is on "free". I tried to log out and back in. Please help me with this, i have a reciept and all. What is going on? 

[Richard]

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@user-removed wrote:

Hi Richard! I just upgraded from spotify free to premium but my playlist still is on "free". I tried to log out and back in. Please help me with this, i have a reciept and all. What is going on? 

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I can't see anything wrong on your account. So just get in touch via our contact form and we'll get back to you as soon as we can.

[the_quelo]

Richard,

I raised the first ticket one week ago, then other two without receiving any feedback, I was then helped by another moderator who sent me again the token email and once again I didn't receive it.

All I should need is the freaking token email sent to another address, is it jumping the queue?

If you have a so long queue that result in a customer being very dissatisfied there must be something wrong.

I bought a new device and I can't use it since a week, shall I have a week back in terms of money or not?

Cheers

Antonio

[Richard · Accepted solution]

We have been replying but things might have got lost. It appears the original email address we were in contact with wasn't receiving emails - I'll see if we have more luck with the other one.

[the_quelo]

Thanks, appreciate.