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New phone

I just got the new iPhone 5. My spotify premium account has my work computers PC playlists but won't let me play them and is asking me to upgrade?

Regular

I just got the new iPhone 5. My spotify premium account has my work computers PC playlists but won't let me play them and is asking me to upgrade?

Earty1020

Regular

709 Views

8 replies

0 likes

  • 709 Views
  • 8 replies
  • 0 likes

Can you log me out of all devices please??

Someone is using my account elsewhere!! Please log me out of all devices

Casual Listener

Someone is using my account elsewhere!! Please log me out of all devices

bekijsmith3

Casual Listener

501 Views

2 replies

0 likes

Account
Other
  • 501 Views
  • 2 replies
  • 0 likes

Facebook Friends on Spotify only showing 6 people

My "Follow" tab is only showing 6 facebook friends. Doesn't help refreshing, and i can't X them out. I've tried to uninstall and disconnect/reconnect to facebook, but it happens on every computer i visit. It's not doing any harm, or ruining any exper...

Visitor

My "Follow" tab is only showing 6 facebook friends. Doesn't help refreshing, and i can't X them out. I've tried to uninstall and disconnect/reconnect to facebook, but it happens on every computer i v...

user-removed

Not applicable

1505 Views

16 replies

0 likes

Account
Subscription
  • 1505 Views
  • 16 replies
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Solved!! My subscriptions page tells me i'm on free, but I've just had a payment come out

hi, I actually wanted to cancel my subscription, but when I went to the subscription page it said I was on Spotify free. I had a £4.99 payment come out of my account on the 5th October, so not sure why it says this. Can you please help? thanks Claire

Casual Listener

hi, I actually wanted to cancel my subscription, but when I went to the subscription page it said I was on Spotify free. I had a £4.99 payment come out of my account on the 5th October, so not sure...

Peter__

Community Legend

592 Views

4 replies

0 likes

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  • 4 replies
  • 0 likes

Old email

Dear Spotify, I lost my password for my account and have changed email. The contact form doesn´t seem to work for me so I post my question here. What can I do? Username: Frank_strand Current email:[snip - mod edit] Regards, Frank

Newbie

Dear Spotify,   I lost my password for my account and have changed email. The contact form doesn´t seem to work for me so I post my question here.   What can I do?   Userna...

robbannnnn

Newbie

413 Views

2 replies

0 likes

Login
  • 413 Views
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Giftcard code invalid

hi, i bought a giftcard for my girlfriend for 1 month but i later noticed that since i bought the giftcard in norway she couldnt use it in sweden, since she lives there. I read somewhere that as long spotify is available in that country all fidt card...

Newbie

hi, i bought a giftcard for my girlfriend for 1 month but i later noticed that since i bought the giftcard in norway she couldnt use it in sweden, since she lives there. I read somewhere that as long...

Peter__

Community Legend

315 Views

1 replies

0 likes

  • 315 Views
  • 1 replies
  • 0 likes

Solved!! Can't explore artists or albums and no friend list synchronization

I created a Facebook account just to use spotify because I don't use facebook. Recently I my Pc can't charge when I click on the name of an artist or an album. I would like to recive some help, and I would like to know why to use Spotify you need to ...

Regular

I created a Facebook account just to use spotify because I don't use facebook. Recently I my Pc can't charge when I click on the name of an artist or an album. I would like to recive some help, and...

Marccrezpu

Regular

888 Views

7 replies

0 likes

  • 888 Views
  • 7 replies
  • 0 likes

I need help moving my playlists from the account linked to facebook to my user name account

I have created this username so I don't have to connect to facebook to use spotify. Can someone help me transfer my playlists? Thanks.

Casual Listener

I have created this username so I don't have to connect to facebook to use spotify.  Can someone help me transfer my playlists?  Thanks.

Peter__

Community Legend

299 Views

1 replies

0 likes

Account
  • 299 Views
  • 1 replies
  • 0 likes

Wrong user

Hello Somebody have used my spotify account and I can't get rid of the username in the right corner. I have tried to log in/out, disable facebook. When my friends see me add a song to certain playlists this other username comes up as responsible. Any...

Newbie

Hello   Somebody have used my spotify account and I can't get rid of the username in the right corner. I have tried to log in/out, disable facebook. When my friends see me add a song to cert...

Peter__

Community Legend

309 Views

1 replies

0 likes

  • 309 Views
  • 1 replies
  • 0 likes

free trial 30 days or 2days?

Downloaded spotify to Pc to assess as might want to switch from current music streaming program. 30 day trial period before having to decide. Then downloaded app to my iphone - only 48hrs?! trial period! unclear how to access account details on iphon...

Newbie

Downloaded spotify to Pc to assess as might want to switch from current music streaming program. 30 day trial period before having to decide. Then downloaded app to my iphone - only 48hrs?! trial per...

Peter__

Community Legend

343 Views

1 replies

0 likes

Account
Free
  • 343 Views
  • 1 replies
  • 0 likes

Solved!! I get notified that my Premium is expiring in 7 days

Hello Everyone I paid Premium for 6 Month. If I go to my Account and look it under the Subscriptionsstatus, i would see that my just expires in 2014 on July. Now today I get notfiied that my Premium expires in 7 days, but I already paid for 70 swiss ...

Visitor

Hello Everyone   I paid Premium for 6 Month. If I go to my Account and look it under the Subscriptionsstatus, i would see that my just expires in 2014 on July.    Now today I g...

user-removed

Not applicable

961 Views

6 replies

0 likes

  • 961 Views
  • 6 replies
  • 0 likes

Lost my Starred songs since logging in today..

Hi guys, Logged in today, then was asked to log in again once inside spotify however my usual password didnt work, and the username had changed from my Spotify account name to my facebook name (which i didnt request or want). I was unable to log in, ...

Casual Listener

Hi guys,   Logged in today, then was asked to log in again once inside spotify however my usual password didnt work, and the username had changed from my Spotify account name to my facebook ...

PazzaAE86

Casual Listener

305 Views

2 replies

0 likes

  • 305 Views
  • 2 replies
  • 0 likes

Payment failure

My account says payment failure & the card I use is the same & the account has money in it...so why do I keep getting this message? Getting very frustrated... Thanks!

Newbie

My account says payment failure & the card I use is the same & the account has money in it...so why do I keep getting this message? Getting very frustrated... Thanks!

Thedev

Community Legend

264 Views

1 replies

0 likes

  • 264 Views
  • 1 replies
  • 0 likes

Daumen hoch im Radio zurück setzen?

Wie kann mann das das wäre nett denn ich würde gerne alle lieder im rock radio hören ^^

Newbie

Wie kann mann das das wäre nett denn ich würde gerne alle lieder im rock radio hören ^^

843 Views

0 replies

2 likes

  • 843 Views
  • 0 replies
  • 2 likes

Premium

I bought a spotify redeem code in the shop and entered it but my acount is not in premium mode. please help

Newbie

I bought a spotify redeem code in the shop and entered it but my acount is not in premium mode. please help

user-removed

Not applicable

749 Views

5 replies

0 likes

  • 749 Views
  • 5 replies
  • 0 likes

Solved!! Using codes for premium account

Hello, Just a quick question. I currently have a subscription until November 6th. Today I won a code for another free 3 month. My question is simple, if I redeem the code right now will it add to my current subscription (Making it last until February...

Regular

Hello,    Just a quick question. I currently have a subscription until November 6th. Today I won a code for another free 3 month. My question is simple, if I redeem the code right now w...

d_ejkiewicz

Regular

880 Views

2 replies

0 likes

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  • 2 replies
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Solved!! hilfe

Hallo Leute hab mal nee Frage wie kann man telefonisch jemand von spotify erreichen.... hab bezahlt und kann nichts auf mein handy machen.... lg renaldo

Casual Listener

Hallo Leute   hab mal nee Frage wie kann man telefonisch jemand von spotify erreichen.... hab bezahlt und kann nichts auf mein handy machen....   lg renaldo

fethi

Newbie

1345 Views

7 replies

0 likes

  • 1345 Views
  • 7 replies
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Free vs Premium

I have no use for the premium program and use the free on.Facebook. How do I change to free?

Casual Listener

I have no use for the premium program and use the free on.Facebook. How do I change to free?

Peter__

Community Legend

670 Views

2 replies

0 likes

  • 670 Views
  • 2 replies
  • 0 likes

Problems with my account

I have an account and I used to use it everyday but four days ago I tried to enter in my account, I wrote my username and the password but spotify appeared charging and it never entered in my account, It looks like being blocked. I have tried to dele...

Regular

I have an account and I used to use it everyday but four days ago I tried to enter in my account, I wrote my username and the password but spotify appeared charging and it never entered in my account...

beatriznpdz

Regular

902 Views

8 replies

0 likes

  • 902 Views
  • 8 replies
  • 0 likes

Duplicate Account problem

Recently I posted my problem about having two spotifity accounts on the same facebook account. This weird new problem creates a new blanco account and makes it impossible to get on the other. I was advised to contact customer services through your on...

Regular

Recently I posted my problem about having two spotifity accounts on the same facebook account. This weird new problem creates a new blanco account and makes it impossible to get on the other. &nbsp...

thomashiwet

Regular

725 Views

5 replies

0 likes

Account
  • 725 Views
  • 5 replies
  • 0 likes