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I just got the new iPhone 5. My spotify premium account has my work computers PC playlists but won't let me play them and is asking me to upgrade?
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Start a topicI just got the new iPhone 5. My spotify premium account has my work computers PC playlists but won't let me play them and is asking me to upgrade?
Regular
I just got the new iPhone 5. My spotify premium account has my work computers PC playlists but won't let me play them and is asking me to upgrade?
Earty1020
Regular
709 Views
8 replies
0 likes
Someone is using my account elsewhere!! Please log me out of all devices
Casual Listener
Someone is using my account elsewhere!! Please log me out of all devices
bekijsmith3
Casual Listener
501 Views
2 replies
0 likes
My "Follow" tab is only showing 6 facebook friends. Doesn't help refreshing, and i can't X them out. I've tried to uninstall and disconnect/reconnect to facebook, but it happens on every computer i visit. It's not doing any harm, or ruining any exper...
Visitor
My "Follow" tab is only showing 6 facebook friends. Doesn't help refreshing, and i can't X them out. I've tried to uninstall and disconnect/reconnect to facebook, but it happens on every computer i v...
user-removed
Not applicable
1505 Views
16 replies
0 likes
hi, I actually wanted to cancel my subscription, but when I went to the subscription page it said I was on Spotify free. I had a £4.99 payment come out of my account on the 5th October, so not sure why it says this. Can you please help? thanks Claire
Casual Listener
hi, I actually wanted to cancel my subscription, but when I went to the subscription page it said I was on Spotify free. I had a £4.99 payment come out of my account on the 5th October, so not sure...
Peter__
Community Legend
592 Views
4 replies
0 likes
Dear Spotify, I lost my password for my account and have changed email. The contact form doesn´t seem to work for me so I post my question here. What can I do? Username: Frank_strand Current email:[snip - mod edit] Regards, Frank
Newbie
Dear Spotify, I lost my password for my account and have changed email. The contact form doesn´t seem to work for me so I post my question here. What can I do? Userna...
robbannnnn
Newbie
413 Views
2 replies
0 likes
hi, i bought a giftcard for my girlfriend for 1 month but i later noticed that since i bought the giftcard in norway she couldnt use it in sweden, since she lives there. I read somewhere that as long spotify is available in that country all fidt card...
Newbie
hi, i bought a giftcard for my girlfriend for 1 month but i later noticed that since i bought the giftcard in norway she couldnt use it in sweden, since she lives there. I read somewhere that as long...
Peter__
Community Legend
315 Views
1 replies
0 likes
I created a Facebook account just to use spotify because I don't use facebook. Recently I my Pc can't charge when I click on the name of an artist or an album. I would like to recive some help, and I would like to know why to use Spotify you need to ...
Regular
I created a Facebook account just to use spotify because I don't use facebook. Recently I my Pc can't charge when I click on the name of an artist or an album. I would like to recive some help, and...
Marccrezpu
Regular
888 Views
7 replies
0 likes
I have created this username so I don't have to connect to facebook to use spotify. Can someone help me transfer my playlists? Thanks.
Casual Listener
I have created this username so I don't have to connect to facebook to use spotify. Can someone help me transfer my playlists? Thanks.
Peter__
Community Legend
299 Views
1 replies
0 likes
Hello Somebody have used my spotify account and I can't get rid of the username in the right corner. I have tried to log in/out, disable facebook. When my friends see me add a song to certain playlists this other username comes up as responsible. Any...
Newbie
Hello Somebody have used my spotify account and I can't get rid of the username in the right corner. I have tried to log in/out, disable facebook. When my friends see me add a song to cert...
Peter__
Community Legend
309 Views
1 replies
0 likes
Downloaded spotify to Pc to assess as might want to switch from current music streaming program. 30 day trial period before having to decide. Then downloaded app to my iphone - only 48hrs?! trial period! unclear how to access account details on iphon...
Newbie
Downloaded spotify to Pc to assess as might want to switch from current music streaming program. 30 day trial period before having to decide. Then downloaded app to my iphone - only 48hrs?! trial per...
Peter__
Community Legend
343 Views
1 replies
0 likes
Hello Everyone I paid Premium for 6 Month. If I go to my Account and look it under the Subscriptionsstatus, i would see that my just expires in 2014 on July. Now today I get notfiied that my Premium expires in 7 days, but I already paid for 70 swiss ...
Visitor
Hello Everyone I paid Premium for 6 Month. If I go to my Account and look it under the Subscriptionsstatus, i would see that my just expires in 2014 on July. Now today I g...
user-removed
Not applicable
961 Views
6 replies
0 likes
Hi guys, Logged in today, then was asked to log in again once inside spotify however my usual password didnt work, and the username had changed from my Spotify account name to my facebook name (which i didnt request or want). I was unable to log in, ...
Casual Listener
Hi guys, Logged in today, then was asked to log in again once inside spotify however my usual password didnt work, and the username had changed from my Spotify account name to my facebook ...
PazzaAE86
Casual Listener
305 Views
2 replies
0 likes
My account says payment failure & the card I use is the same & the account has money in it...so why do I keep getting this message? Getting very frustrated... Thanks!
Newbie
My account says payment failure & the card I use is the same & the account has money in it...so why do I keep getting this message? Getting very frustrated... Thanks!
Thedev
Community Legend
264 Views
1 replies
0 likes
Wie kann mann das das wäre nett denn ich würde gerne alle lieder im rock radio hören ^^
Newbie
Wie kann mann das das wäre nett denn ich würde gerne alle lieder im rock radio hören ^^
843 Views
0 replies
2 likes
I bought a spotify redeem code in the shop and entered it but my acount is not in premium mode. please help
Newbie
I bought a spotify redeem code in the shop and entered it but my acount is not in premium mode. please help
user-removed
Not applicable
749 Views
5 replies
0 likes
Hello, Just a quick question. I currently have a subscription until November 6th. Today I won a code for another free 3 month. My question is simple, if I redeem the code right now will it add to my current subscription (Making it last until February...
Regular
Hello, Just a quick question. I currently have a subscription until November 6th. Today I won a code for another free 3 month. My question is simple, if I redeem the code right now w...
d_ejkiewicz
Regular
880 Views
2 replies
0 likes
Hallo Leute hab mal nee Frage wie kann man telefonisch jemand von spotify erreichen.... hab bezahlt und kann nichts auf mein handy machen.... lg renaldo
Casual Listener
Hallo Leute hab mal nee Frage wie kann man telefonisch jemand von spotify erreichen.... hab bezahlt und kann nichts auf mein handy machen.... lg renaldo
fethi
Newbie
1345 Views
7 replies
0 likes
I have no use for the premium program and use the free on.Facebook. How do I change to free?
Casual Listener
I have no use for the premium program and use the free on.Facebook. How do I change to free?
Peter__
Community Legend
670 Views
2 replies
0 likes
I have an account and I used to use it everyday but four days ago I tried to enter in my account, I wrote my username and the password but spotify appeared charging and it never entered in my account, It looks like being blocked. I have tried to dele...
Regular
I have an account and I used to use it everyday but four days ago I tried to enter in my account, I wrote my username and the password but spotify appeared charging and it never entered in my account...
beatriznpdz
Regular
902 Views
8 replies
0 likes
Recently I posted my problem about having two spotifity accounts on the same facebook account. This weird new problem creates a new blanco account and makes it impossible to get on the other. I was advised to contact customer services through your on...
Regular
Recently I posted my problem about having two spotifity accounts on the same facebook account. This weird new problem creates a new blanco account and makes it impossible to get on the other.  ...
thomashiwet
Regular
725 Views
5 replies
0 likes