Announcements

Help Wizard

Step 1

NEXT STEP

Archived content

This is content that is no longer relevant

Start a topic

Resetting My Follow Recomendations

I have accidentally deleted all of my follow recomendations, and I would like them back. If a Spotify staff or a user could help help me with this problem, I would be very grateful -Jaredevil

Visitor

I have accidentally deleted all of my follow recomendations, and I would like them back. If a Spotify staff or a user could help help me with this problem, I would be very grateful     ...

Peter__

Community Legend

599 Views

1 replies

0 likes

Account
  • 599 Views
  • 1 replies
  • 0 likes

Can't login to Spotify - keep getting rejected!

I have a Spotify account that I've been using for a while now - it automatically logs in when I start the program or my computer. Today, I did as I usually do - I closed the Facebook pop-up that showed up since I do not want to attach Spotify to my F...

Casual Listener

I have a Spotify account that I've been using for a while now - it automatically logs in when I start the program or my computer. Today, I did as I usually do - I closed the Facebook pop-up that show...

Joe

Community Legend

801 Views

4 replies

0 likes

  • 801 Views
  • 4 replies
  • 0 likes

Solved!! Change email address on my account

Hi When i try to change the email account linked to my spotify account it says that the email address already has an account associated with it but i only have one account. I have opened a question in your support system but i have not heard from you...

Casual Listener

Hi When i try to change the email account linked to  my spotify account it says that the email address already has an account associated with it but i only have one account. I have opened a qu...

Joe

Community Legend

1518 Views

1 replies

0 likes

  • 1518 Views
  • 1 replies
  • 0 likes

Lost Playlist

Hi, i'm Luisa from Italy. I buy 1 month ago Spotify Unlimited. Subscription is renewed correctly this month. I login with facebook, but yesterday I think I've clicked new user for error, i dont' remember very well. Now, i've spotify FREE and i lost m...

Casual Listener

Hi, i'm Luisa from Italy. I buy 1 month ago Spotify Unlimited. Subscription is renewed correctly this month. I login with facebook, but yesterday I think I've clicked new user for error, i dont' reme...

Thedev

Community Legend

797 Views

5 replies

0 likes

Account
Free
Login
Unlimited
  • 797 Views
  • 5 replies
  • 0 likes

Get charged $9.99 every month for premium but account says I am free user and shows no payment info

So I purchased Spotify premium a while ago and it worked fine for a while. One day out of the blue premium stopped working - when I got into my account it says that I am a free user and need to upgrade to premium as well as enter in payment info. The...

Newbie

So I purchased Spotify premium a while ago and it worked fine for a while. One day out of the blue premium stopped working - when I got into my account it says that I am a free user and need to ...

Thedev

Community Legend

443 Views

1 replies

0 likes

  • 443 Views
  • 1 replies
  • 0 likes

Help logging off of all accounts.

I used my account on someone else's phone. It keeps pausing when I use it for myself. Tried other threads that said to post if I needed this done, but to no resolve. Help!

Casual Listener

I used my account on someone else's phone. It keeps pausing when I use it for myself. Tried other threads that said to post if I needed this done, but to no resolve. Help!

Thedev

Community Legend

331 Views

1 replies

0 likes

Login
Premium
  • 331 Views
  • 1 replies
  • 0 likes

premium second credit card charge

Hi, I have a Spotify Premium account that I just started getting charged for (I did the 30-day free trial), and it charged me twice. I know that on the Spotify support page it said that it would just automatically put the second payment toward my nex...

Newbie

Hi,   I have a Spotify Premium account that I just started getting charged for (I did the 30-day free trial), and it charged me twice. I know that on the Spotify support page it said that it...

Thedev

Community Legend

353 Views

1 replies

0 likes

Account
Premium
  • 353 Views
  • 1 replies
  • 0 likes

Ecard not arrived with recipient

I bought a premium account for my wife's bday but she hasn't received the ecard or link to activate the account. I added her email address correctly when asked, etc and clicked on the "send ecard" button when prompted. Where is it?!

Casual Listener

I bought a premium account for my wife's bday but she hasn't received the ecard or link to activate the account. I added her email address correctly when asked, etc and clicked on the "send ecard" bu...

Thedev

Community Legend

358 Views

1 replies

0 likes

Other
Premium
Subscription
  • 358 Views
  • 1 replies
  • 0 likes

Keep getting kicked off

I keep getting kicked off with it telling me someone else has logged into my account. I'm the only person with my account information. A while ago all my playlists disappeared but now they're back. Also 95% of my starred items disappeared but those n...

Casual Listener

I keep getting kicked off with it telling me someone else has logged into my account.  I'm the only person with my account information.  A while ago all my playlists disappeared but now the...

Peter__

Community Legend

869 Views

1 replies

0 likes

Account
Premium
Security
Subscription
  • 869 Views
  • 1 replies
  • 0 likes

Spotify Gift Cards from DE to AT

Can you do the following? I want to buy a gift card from DE and want to give the gift card to AT as special gift...how does this work?

Casual Listener

Can you do the following? I want to buy a gift card from DE and want to give the gift card to AT as special gift...how does this work?

Peter__

Community Legend

467 Views

3 replies

0 likes

Account
Other
Premium
Subscription
  • 467 Views
  • 3 replies
  • 0 likes

Solved!! Premium user in Korea. after Factory Reset - can no longer download the phone app

I pay for Spotify Premium and I live in South Korea.The mobile phone app was working perfectly until I had to do a Factory Reset on my phone (Galaxy S3) and now when I try to download the app it's saying that the app is unavailable to me. Please help

Casual Listener

I pay for Spotify Premium and I live in South Korea. The mobile phone app was working perfectly until I had to do a Factory Reset on my phone (Galaxy S3)  and now when I try to download the ap...

Joe

Community Legend

2088 Views

6 replies

0 likes

  • 2088 Views
  • 6 replies
  • 0 likes

Deleted spotify from facebook and after a log in in spotify my spotify premium is gone

hey guys, i just deleted spotify from facebook and wanted to log into the spotify player and now there is displayed that i have spotify free version although i pay for spotify premium since 1 year. somebody can help me? thanks a lot

Visitor

hey guys,   i just deleted spotify from facebook and wanted to log into the spotify player and now there is displayed that i have spotify free version although i pay for spotify premium sinc...

Joe

Community Legend

562 Views

3 replies

0 likes

Account
Premium
  • 562 Views
  • 3 replies
  • 0 likes

Screw you spotify.

It says this FCUKING app is offline when I have full access to internet and everything. I've tried changing the sound app in control panel and everything. So screw you spotify, fing useless app.

Newbie

It says this FCUKING app is offline when I have full access to internet and everything. I've tried changing the sound app in control panel and everything. So screw you spotify, fing useless app.

Peter__

Community Legend

423 Views

1 replies

0 likes

Premium
  • 423 Views
  • 1 replies
  • 0 likes

Spotify + Entropay

Hi. Do you support Entropay cards as payment method?

Casual Listener

Hi. Do you support Entropay cards as payment method?

assalych

Casual Listener

2617 Views

2 replies

0 likes

  • 2617 Views
  • 2 replies
  • 0 likes

Linking an existing Spotify account with alternative email.

I decided to quit Facebook and I found out I can't used my spotify unless I have a Facebook. I then decided to wait till my monthly subscription had ended and then quit my payment plan and delete Facebook page altogether. I still wanted a Premium Spo...

Newbie

I decided to quit Facebook and I found out I can't used my spotify unless I have a Facebook. I then decided to wait till my monthly subscription had ended and then quit my payment plan and delete Fac...

Peter__

Community Legend

365 Views

1 replies

0 likes

  • 365 Views
  • 1 replies
  • 0 likes

Spotify has deleted my music and wont play any songs

I upgraded my spotify and it wouldn't play any music. To try and fix the problem I re-installed it but not it wont play anything and it has deleted all my playlists. Please advise as soon as possible.

Newbie

I upgraded my spotify and it wouldn't play any music. To try and fix the problem I re-installed it but not it wont play anything and it has deleted all my playlists.   Please advise as soon ...

Fkappa

Regular

900 Views

4 replies

0 likes

  • 900 Views
  • 4 replies
  • 0 likes

Solved!! Spotify won't play any songs

Hi, was hoping someone could help me. I have a paid for account and at the moment my profile name which is usually at the top is a number and no songs will play the play button will change to a pause but the song won't load. thanks! Robert

Regular

Hi,   was hoping someone could help me. I have a paid for account and at the moment my profile name which is usually at the top is a number and no songs will play the play button will change...

Peter__

Community Legend

2967 Views

13 replies

0 likes

Account
Premium
  • 2967 Views
  • 13 replies
  • 0 likes

Help

Help please! My spotify has just stopped working! Won't play any music and keeps saying I am offline when I'm not! Ridiculous the amounts of problems I have been having. £5 a month for a load of problems. I have tried logging in and out etc and nothi...

Newbie

Help please! My spotify has just stopped working! Won't play any music and keeps saying I am offline when I'm not! Ridiculous the amounts of problems I have been having. £5 a month for a load of prob...

Thedev

Community Legend

390 Views

1 replies

0 likes

  • 390 Views
  • 1 replies
  • 0 likes

Change my e-mail

Hello, I created my account karma5000 long before you could sign in trough Facebook. Now I´ve Facebook enabled. When I log in through phone or computer I do that through Facebook. No problems with that. On my account the e-mail registred is an work m...

Newbie

Hello,   I created my account karma5000 long before you could sign in trough Facebook. Now I´ve Facebook enabled. When I log in through phone or computer I do that through Facebook. No ...

Thedev

Community Legend

398 Views

1 replies

0 likes

  • 398 Views
  • 1 replies
  • 0 likes

New phone

I just got the new iPhone 5. My spotify premium account has my work computers PC playlists but won't let me play them and is asking me to upgrade?

Regular

I just got the new iPhone 5. My spotify premium account has my work computers PC playlists but won't let me play them and is asking me to upgrade?

Earty1020

Regular

769 Views

8 replies

0 likes

  • 769 Views
  • 8 replies
  • 0 likes