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Old debit card expired.

Hi, My old debit card is expired so i went to udate with my new card but it wont take my new card same bank number and brand mastercard. So how do i fix this call my bank? Thanks,Riley

Regular

Hi, My old debit card is expired so i went to udate with my new card but it wont take my new card same bank number and brand mastercard. So how do i fix this call my bank?   Thanks, Riley

riley1234198

Regular

1531 Views

12 replies

0 likes

Account
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  • 12 replies
  • 0 likes

Upgrading from abroad

Hey there! I guess this is a bit of a tricky one: I have signed up for spotify free in Germany about 10 month ago. I am very pleased with it and was planning to upgrade to premium. Now I moved to Canada, in which spotify is usually not available. But...

Newbie

Hey there!   I guess this is a bit of a tricky one: I have signed up for spotify free in Germany about 10 month ago. I am very pleased with it and was planning to upgrade to premium. Now I m...

Liam

Community Legend

390 Views

1 replies

0 likes

  • 390 Views
  • 1 replies
  • 0 likes

Facebook problem

my email is<>, and i have two spotify accounts connected to this e-mail? First i made an account on spotify with the e-mail<>. Then i stopped using spotify Then some time later i made a new spotify account connected to facebook (my facebook i also co...

Visitor

my email is<<SNIP>>, and i have two spotify accounts connected to this e-mail?   First i made an account on spotify with the e-mail<<SNIP>>. Then i stopped using spot...

user-removed

Not applicable

407 Views

3 replies

1 likes

  • 407 Views
  • 3 replies
  • 1 likes

Everything on RESET - ALL PLAYLISTS GONE

So i don't know what was happening yesterday but as i wanted to log in on spotify account on my netbook he told me i was using the wrong password. I clicked on forgot password and all the sudden my music stopped playing on my mobile (it was playing s...

Visitor

So i don't know what was happening yesterday but as i wanted to log in on spotify account on my netbook he told me i was using the wrong password. I clicked on forgot password and all the sudden my m...

user-removed

Not applicable

736 Views

4 replies

1 likes

Free
Login
Premium
Security
  • 736 Views
  • 4 replies
  • 1 likes

Solved!! Traveling situation, premium? offline? questions, thanks

hi, currently have Unlimited subscription (in uk). Going to America for a vacation. I dont think I will have much of a Data plan on my mobile phone. Would be really cool to have access to spotify on my mobile in USA. Checked the other day, said Premi...

Music Fan

hi, currently have Unlimited subscription (in uk).    Going to America for a vacation.    I dont think I will have much of a Data plan on my mobile phone.    ...

katrina4321

Music Fan

589 Views

2 replies

0 likes

Other
Premium
Subscription
  • 589 Views
  • 2 replies
  • 0 likes

Spotify account resetet.

Hey Guys I tried searching other threads for a solution of my problem, but i couldnt find any. My problem is: My account got reset to absolutely 0!!! I had it for a good year now (no Premium), and when i wanted to login yesterday everything was gone....

Casual Listener

Hey Guys I tried searching other threads for a solution of my problem, but i couldnt find any. My problem is: My account got reset to absolutely 0!!! I had it for a good year now (no Premium), ...

Deuse

Casual Listener

524 Views

4 replies

0 likes

  • 524 Views
  • 4 replies
  • 0 likes

I've lost everything!

Hi guys! Today I entered into Spotify and I have discovered that I've lost everything!No followers or following and no playlist!Maybe this is a problem with facebook and I accidentally compromised the connection between spotify and facebook. Is it po...

Visitor

Hi guys! Today I entered into Spotify and I have discovered that I've lost everything! No followers or following and no playlist! Maybe this is a problem with facebook and I accidentally compromise...

Peter__

Community Legend

755 Views

3 replies

0 likes

Account
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  • 0 likes

Extreme Quality != High Quality

Hello,
I signed up for premium as I noticed it had "extreme quality."
Please provide it..... anything compressed (less than FLAC) is considered poor quality (and should be denoted as "low quality").
Please tell me how to enable FLAC-only streaming.

Casual Listener

Hello,<br>I signed up for premium as I noticed it had "extreme quality."<br>Please provide it..... anything compressed (less than FLAC) is considered poor quality (and should be denoted a...

Joe

Community Legend

1538 Views

1 replies

0 likes

Premium
  • 1538 Views
  • 1 replies
  • 0 likes

Music Discover doesn't work

Hello, yesterday i made an update. Unfortunately Music Discover doesn't work. It's loading all time! Other options are working. How I can fix that? If here are some mistakes - sorry.

Newbie

Hello, yesterday i made an update. Unfortunately Music Discover doesn't work. It's loading all time! Other options are working. How I can fix that?   If here are some mistakes - sorr...

Taylor

Community Legend

625 Views

1 replies

0 likes

  • 625 Views
  • 1 replies
  • 0 likes

Trouble restoring old playlist. Help!

I recently cancelled my subscription to I could reactivate a new one that wasn't linked to my facebook, since I couldn't get it to unlink me to facebook any other way, but I want to retrieve my old playlist on that account. How can I do this?

Newbie

I recently cancelled my subscription to I could reactivate a new one that wasn't linked to my facebook, since I couldn't get it to unlink me to facebook any other way, but I want to retrieve my old p...

Taylor

Community Legend

321 Views

1 replies

0 likes

  • 321 Views
  • 1 replies
  • 0 likes

Not working.

I've been using Spotify premium for several months and it's all of a sudden not working and keeps telling me that it's "only available to Spotify Premium users" even though I am one and the money has been taken from my account.

Newbie

I've been using Spotify premium for several months and it's all of a sudden not working and keeps telling me that it's "only available to Spotify Premium users" even though I am one and the money has...

Taylor

Community Legend

1066 Views

1 replies

0 likes

  • 1066 Views
  • 1 replies
  • 0 likes

I paid and no music

I bought a Spotify gift card and am not getting my monthly service have the reciept and it said successfully activated sooo my question is why am I not getting any of my music?

Casual Listener

I bought a Spotify gift card and am not getting my monthly service have the reciept and it said successfully activated sooo my question is why am I not getting any of my music?<br>

Taylor

Community Legend

409 Views

1 replies

0 likes

Premium
Unlimited
  • 409 Views
  • 1 replies
  • 0 likes

need to delete one of two accounts.

i just figured out why my playlist disappeared on one computer and not the other. my computer at home is logged into my full name and my one at work is a shortened name. the one at work has all my playlist (as it is the original account i created not...

Visitor

i just figured out why my playlist disappeared on one computer and not the other. my computer at home is logged into my full name and my one at work is a shortened name. the one at work has all my pl...

trentthibodeaux

Newbie

885 Views

2 replies

0 likes

  • 885 Views
  • 2 replies
  • 0 likes

Lost playlists, apps everything.

I recently did an update it logged me out, then I logged back in and everything was gone. Playlists, apps etc. I 've tried logging in through this username and facebook but nothing is there.

Casual Listener

I recently did  an update it logged me out, then I logged back in and everything was gone. Playlists, apps etc. I 've tried logging in through this username and facebook but nothing is there.&nb...

kingdomofrust

Casual Listener

472 Views

2 replies

0 likes

  • 472 Views
  • 2 replies
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Spotify Is Unable To Withdraw Funds...

Always when I start Spotify on my computer comes a message "Spotify Is Unable To Withdraw Funds...". Can you guys please check my account? Account: jojjeba Thanks in advance!

Casual Listener

Always when I start Spotify on my computer comes a message "Spotify Is Unable To Withdraw Funds...". Can you guys please check my account?   Account: jojjeba   Thanks in advance! ...

jojjeba01

Casual Listener

473 Views

2 replies

0 likes

Account
Premium
Security
Subscription
  • 473 Views
  • 2 replies
  • 0 likes

Trying to reset password - not getting the email

I've tried to email a password reset several times. I got a email when I joined this community, so I know Spotify emails are coming through. My account name is thefirespiral_pdx. Thanks!

Casual Listener

I've tried to email a password reset several times.  I got a email when I joined this community, so I know Spotify emails are coming through.  My account name is thefirespiral_pdx.  ...

thefirespiral

Casual Listener

1158 Views

4 replies

1 likes

Account
Premium
  • 1158 Views
  • 4 replies
  • 1 likes

My account has been hacked!

Bahh, my account has been hacked and I cant reset it since the emailadress has changed!!! How the heck do I contact spotify?!!!! Joakim - Sweden

Music Fan

Bahh, my account has been hacked and I cant reset it since the emailadress has changed!!!   How the heck do I contact spotify?!!!!   Joakim - Sweden

Peter__

Community Legend

431 Views

1 replies

0 likes

  • 431 Views
  • 1 replies
  • 0 likes

Friend cannot access her Spotify account - "lithium token error"

Hey everyone, I wanted to relay a message from my friend because she cannot post in the community forum and she cannot access her account. We're wondering if anyone can help us since the Spotify contact form and helpdesk are useless. "I think somethi...

Regular

Hey everyone, I wanted to relay a message from my friend because she cannot post in the community forum and she cannot access her account. We're wondering if anyone can help us since the Spotify cont...

chrishasmusic

Regular

1568 Views

2 replies

0 likes

Account
Login
  • 1568 Views
  • 2 replies
  • 0 likes

Can't play any songs!

My spotify subscription was cancelled a few ago due to my payment card becoming out of date. I then set up a new unlimited subscription but still can't play any songs. All my playlists are still there but when you click on one it says 'premium subscr...

Newbie

My spotify subscription was cancelled a few ago due to my payment card becoming out of date. I then set up a new unlimited subscription but still can't play any songs. All my playlists are still ther...

Peter__

Community Legend

392 Views

1 replies

0 likes

Subscription
Unlimited
  • 392 Views
  • 1 replies
  • 0 likes

Email in use but it's not

Hi there, I tried to update my email address and I got a message saying it is already in use. I thought I might have accidentally created an account so I tried to reset the password to that address and got the message saying there isn't an account wi...

Newbie

Hi there,   I tried to update my email address and I got a message saying it is already in use. I thought I might have accidentally created an account so I tried to reset the password to tha...

Peter__

Community Legend

312 Views

1 replies

0 likes

  • 312 Views
  • 1 replies
  • 0 likes