Missing Starred Tracks?!?

[joannacoon]

I have just noticed that almost all of my starred tracks have dissapeared! Please can you help? Is there a way to restore it?

[Peter__]

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@mandini18 wrote:

Sam, 

All my starred tracks have disappeared. Can you help me get them back? Thanks! 

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Hey mandini18! Welcome to the community 🙂

I would also suggest you fill in the form in the 3rd bullet point on the playlist recovery topic since that is the main place the team do playlist/track recoveries from. 

Peter

[mandini18]

Much appreciated. They are already back! 

[farhan_ak101]

Can anyone help me recover my starred tracks please 😞 thanks in advance !

[Peter__]

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@farhan_ak101 wrote:

Can anyone help me recover my starred tracks please 😞 thanks in advance !

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Hey! Welcome to the community 🙂

Best bet is to fill in the form in the 3rd bullet point on the playlist recovery topic 😉

Peter

[fuzz_tech]

Hi Guys, 

Today ive noticed that all of my Starred songs have dissapeared ( halfway through a LLOONNGG walk,)
I have my stared songs set as local on my mobile device, i played 1 song that was already in the "now playing" screen then when the song finished the music stopped, i checked and all my songs are GONE! 

When i got back to my office i went onto my machine and their not on the computer play list either.

HELP!! 

[Peter__ · Accepted solution]

Hey @fuzz_tech ! Welcome to the community 🙂

That is very strange they disappeared whilst you where listening! Are all of your other playlists still there? 

It is probably best if you get in touch with the customer services team directly using the online contact form and they can check this out for you in a little more detail - don't worry they will be able to restore those tracks for you too.

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.

Peter

[user-removed]

MISSING STARRED TRACKS

Hello,

When I logged into my account I saw that everything had been erased on my profile. I was able to restore all of my playlists but there is no automatic way of restorign all my starred tracks please help me. How can I  get them all to restore?

[Joe]

Very strange. If you get in touch using the contact form @Peter__  mentions in the post above yours, the customer support team may be able to help.

[carl1]

I've downloaded the new update but I don't see starred tracks are the library.

[Vodigie]

I am having the same problem with all my Doppelgangaz tracks. Can you help me out as to what is happening.

[theantifascist]

I am having the same issue.  All of my starred tracks are just gone today.  

[MattSuda]

@theantifascist 

I suggest you contact support so they can help you

https://www.spotify.com/about-us/contact/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

Support usually replies within 24-48 hours.

You can also tweet to @SpotifyCares on Twitter for help.

[MattSuda]

@carl1 @Vodigie 

I suggest you contact support so they can help you

https://www.spotify.com/about-us/contact/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

Support usually replies within 24-48 hours.

You can also tweet to @SpotifyCares on Twitter for help.

[awidaai]

Hi Richard,

All my starred tracks have disappeared too!

Is there any way you can help me recover these?

Thanks in advance!