I am having issues with my spotify service. First and foremost, it's ridiculous that there is not a provided customer service number, particularly for premium members. For a pay-for "premium" service, a target response of 24 hours to a generic email is not acceptable. Let's say I'm not able to access the service or account, I get no help for a day? You hope? Or for instance the other day, I was not able to play anything because it said I was offline and needed to pay for premium content. 1) I was online 2) I pay for premium content.
For every single other service I am a part of, there is a way I can contact someone right then and there. To not provide this direct access or any reasonable customer service is a slap in the face to those that pay your bills. To top this off, the contact form link doesn't even work properly. I had a good laugh when that happened (to clarify, it was a "how pathetic" laugh not a "how humorous" laugh). It shows 504 Gateway Time-out when clicked on. I suppose this is a good way to keep from getting too many annoying emails from us pesky premium subscribers. Is there some sort of form I can fill out when your form is not working? Perhaps you could add a "The Contact Form didn't work" Form and paste the link next to the Contact Form. This brings me here to the forum as it is now the only means I have of contacting this company.
When I play Radio based on Starred, the selection of songs that comes up is very specific and doesn't reflect the entire make up of my starred at all. 100% of the songs played on my Starred Radio are Classic Rock songs. This genre makes up maybe 10% of my total starred playlist. Up until a week or two ago, Starred Radio would play all kinds of music. This is a minor issue, but very annoying given that I pay to use this service. I would like my Starred Radio to be more eclectic and shuffle bands/genres properly as it did about a week ago before this started. More annoying still is that there is no quick and easy way to ask anyone about this.
Other times when I go to play a radio station, if the playlist is large, the radio station loads incessantly and never plays. Why would that be?
Did Spotify remove the list of People/Friends? Is the only way to find Users and Friends now through a specific search of their name? I have a friend who I am not sure uses Spotify but I thought might appreciate a song I discovered. I don't have a way to find this friend. He is a facebook user, but does not show up in the Search.
