NUS subscription

[Fotheringham226]

Hi there

I subscribed for the NUS discount and was debitted £4.99 as usual.

Upon loginning in to my spotify I was shown a message which asked if i wanted premium, so i added my password to it, I then got an email charging me the second time £9.99. 

I want that cnacelled and the NUS one to stay

Can you help?

[Liam]

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@Fotheringham226 wrote:

Hi there

I subscribed for the NUS discount and was debitted £4.99 as usual.

Upon loginning in to my spotify I was shown a message which asked if i wanted premium, so i added my password to it, I then got an email charging me the second time £9.99. 

I want that cnacelled and the NUS one to stay

Can you help?

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Hi, please contact the customer services team using the Support Form - they will be able to see what happened, and refund the charge 🙂