Offline Content Not Downloading "Spotify Server Problem"

[IrishStephen]

Hi there, I am in southern Ireland and noticed this morning that my offline content was not downloading to my iOS devices. I then checked my Mac and the same problem. If I click on a playlist to download to my mac it says "The was a problem with the Spotify server"

All my music will play if I stream it and information for playlists that I create with transfer from device to device however it won't let me download content. I don't have that much music on my devices however I have changed them over the Christmas and did have to quite Spotify on my iPhone and relaunch it as it suggested a few days ago. Can you please look into this. 

I have also contacted my internet provided who has assured me that there are no blocks in place on their side. I don't have an ip to ping for your offline server but I take it that the system is running on the same ip.

Many thanks,

Stephen

[Liam]

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@IrishStephen wrote:

Hi there, I am in southern Ireland and noticed this morning that my offline content was not downloading to my iOS devices. I then checked my Mac and the same problem. If I click on a playlist to download to my mac it says "The was a problem with the Spotify server"

All my music will play if I stream it and information for playlists that I create with transfer from device to device however it won't let me download content. I don't have that much music on my devices however I have changed them over the Christmas and did have to quite Spotify on my iPhone and relaunch it as it suggested a few days ago. Can you please look into this. 

I have also contacted my internet provided who has assured me that there are no blocks in place on their side. I don't have an ip to ping for your offline server but I take it that the system is running on the same ip.

Many thanks,

Stephen

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Have you tried logging out then into all the clients?

[IrishStephen]

Just tried it there and the same problem persists.... 😞

[Liam]

Are you using your home WiFi?

Please could you try using a different network connection - such as mobile internet if available.

If not, then you may need to reinstall the client, however before you do I will check to see if there are any issues with the server.

[IrishStephen]

Hi there same problem is persisting on all my iOS devices and I have deleted and reinstalled on all several times. I just checked using my iPhone data connection and this will let me download offline content however I have contacted my internet provider and they say that no blocks or limits are in place and it was working a few days ago. If it is the internet connection does that mean that your servers use a different connection for offline downloads as I can stream music without a problem and sync playlist data also without a problem between different devices. 

If it is the internet connection is there an ip address that it uses that I can ping or something so that I can point it out to the provider? Thanks.

Stephen

[Liam]

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@IrishStephen wrote:

Hi there same problem is persisting on all my iOS devices and I have deleted and reinstalled on all several times. I just checked using my iPhone data connection and this will let me download offline content however I have contacted my internet provider and they say that no blocks or limits are in place and it was working a few days ago. If it is the internet connection does that mean that your servers use a different connection for offline downloads as I can stream music without a problem and sync playlist data also without a problem between different devices. 

If it is the internet connection is there an ip address that it uses that I can ping or something so that I can point it out to the provider? Thanks.

Stephen

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I don't actually know, but I'll escalate to forum staff and see if I can find out.

I admit, it is quite strange...

[IrishStephen]

Many thanks. I just got this message from my internet provided: 

"no firewall and all ports open"

I also swapped out the router and the same problem persists 😞

[Liam]

Hi,

the IP's are in this thread: http://community.spotify.com/t5/Newcomers-and-Contribution/Troubleshooting-connection-issues/td-p/10...

The thread was last updated in October though, so they may not be accurate.

[IrishStephen]

It get's even stranger now. Firstly I have checked and none of the ports listed are blocked and I have access to them. However my iPhone will now download offline content since this morning but my computer or any computer I have tried will not nor will my iPad??? Please assist.