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Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

781587 Views

18 replies

29 likes

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Stolen Account

Hi, My account was stolen, password changed and email changed some time ago. It took me a while to realise this as I'm using spotify on my phone mostly and thought there might be a problem with the 3G. My account is premium, so I paid for nothing and...

Casual Listener

Hi,   My account was stolen, password changed and email changed some time ago. It took me a while to realise this as I'm using spotify on my phone mostly and thought there might be a problem...

Sam

Spotify

676 Views

5 replies

0 likes

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Solved!! Do I need to upgrade another account

I bought spotify thinking that it would work across multiple accounts and multiple devices or Ips but I've just read the faqs and noticed this isn't allowedSo.. The question is is more for double checking rather then anything else I have spotify prem...

Casual Listener

I bought spotify thinking that it would work across multiple accounts and multiple devices or Ips but I've just read the faqs and noticed this isn't allowed So.. The question is is more for double...

Liam

Community Legend

785 Views

6 replies

0 likes

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Solved!! Buying music

iI don't see the buy music button on any songs. Is purchasing not available in the US? Or is lit available only with a premium subscription? thank you.

Casual Listener

iI don't see the buy music button on any songs. Is purchasing not available in the US?  Or is lit available only with a premium subscription? thank you. 

Sam

Spotify

2774 Views

17 replies

0 likes

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Double charged and unable to contact anyone

I have been billed twice in one week. I have filled out a contact form through Spotify. However, the only way anyone will contact me back is through my old email account that has been hacked and I am unable to retrieve any of my emails. How can I con...

Casual Listener

I have been billed twice in one week. I have filled out a contact form through Spotify. However, the only way anyone will contact me back is through my old email account that has been hacked and I am...

Sam

Spotify

584 Views

3 replies

0 likes

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I'm being charged twice for my subscription (last 3 months)

Charges are on two different cards, a Visa and Mastercard. What are we going to do? Si es posible contestadme en español, gracias. Jordi

Casual Listener

Charges are on two different cards, a Visa and Mastercard. What are we going to do?   Si es posible contestadme en español, gracias.   Jordi    

Peter__

Community Legend

582 Views

8 replies

0 likes

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Wanting Premium

I am trying to sign up for Premium but my trial ended and now when I am trying to pay for it its saying that my payment is being declined. I have plenty of money in both my accounts that I tried. I am stationed overseas and I was wondering how I coul...

Newbie

I am trying to sign up for Premium but my trial ended and now when I am trying to pay for it its saying that my payment is being declined. I have plenty of money in both my accounts that I tried. I a...

Peter__

Community Legend

239 Views

1 replies

0 likes

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  • 1 replies
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Solved!! Subscription / trial

Hey Community. i've recently noticed something, when I checked my bank. It says that I've payed 99 kr. For Spotify premium. But i haven't said yes for a subscription. - I said yes for the free trial, didn't say I wanted to continue. - is there anyway...

Casual Listener

Hey Community. i've recently noticed something, when I checked my bank. It says that I've payed 99 kr. For Spotify premium. But i haven't said yes for a subscription. - I said yes for the free trial,...

Peter__

Community Legend

692 Views

5 replies

0 likes

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Help.

I recently purchased premium & it doesn't seem to be working on my iPhone. I'm very happy with the app. The one problem is, It only lets me listen to radio. help please?

Newbie

I recently purchased premium & it doesn't seem to be working on my iPhone. I'm very happy with the app. The one problem is, It only lets me listen to radio. help please?

Peter__

Community Legend

256 Views

1 replies

0 likes

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  • 1 replies
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Can't use my premium

I was late on my payment of this february but I paid it today, and I can't use my premuim this is sad it says that I am not a premuim user anymore? I mean I just paid

Visitor

I was late on my payment of this february but I paid it today, and I can't use my premuim this is sad it says that I am not a premuim user anymore? I mean I just paid

Peter__

Community Legend

276 Views

1 replies

0 likes

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Offline devices not competitive?

With a few big name coming to the music stream arena, I would like to make a suggestion to compete with other companies and to ease some of your extra work that you have to do with offline device restetting. Please change offline device limit from 3 ...

Casual Listener

With a few big name coming to the music stream arena, I would like to make a suggestion to compete with other companies and to ease some of your extra work that you have to do with offline device res...

Sam

Spotify

418 Views

5 replies

0 likes

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Solved!! App says card about to expire but it doesn't expire for another 2 years.

That's it really. I set an unlimited account up last month, with my Visa debit card. The card expires in 2015, but Spotify is saying it "is about to expire" here, now in 2013.

Casual Listener

That's it really. I set an unlimited account up last month, with my Visa debit card. The card expires in 2015, but Spotify is saying it "is about to expire" here, now in 2013.

ollykilo

Casual Listener

791 Views

2 replies

0 likes

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Premium account cut off.

In November I changed credit card and my playlists got cut off. I then gave them my new card details but they never reactivated my playlists even though I sent them several messages. Today is the first time I have received a reply which directed me t...

Newbie

In November I changed credit card and my playlists got cut off. I then gave them my new card details but they never reactivated my playlists even though I sent them several messages. Today is the fir...

Richard

Community Legend

1034 Views

2 replies

0 likes

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need my devices cleared

I recently started a new job and need my work Mac book cleared from my registered devices. I currently use Spotify on my new work pc and mobile phone but I also want to be able to use my pc at home and I believe my old work Mac book is still register...

Newbie

I recently started a new job and need my work Mac book cleared from my registered devices. I currently use Spotify on my new work pc and mobile phone but I also want to be able to use my pc at home a...

Peter__

Community Legend

270 Views

1 replies

0 likes

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Trying to get spotify to work on my wife's phone!!! Help!!!

Hi I set my spotify up to sign in with my Facebook, unfortunately she has her own Facebook And I didn't think that it would make a difference on her phone. Please help me fix this! It won't let me sign in to our account on her phone because of this F...

Newbie

Hi I set my spotify up to sign in with my Facebook, unfortunately she has her own Facebook And I didn't think that it would make a difference on her phone. Please help me fix this! It won't let me si...

Peter__

Community Legend

604 Views

1 replies

0 likes

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Premium paid via PayPal but not active

Hi! A friend of mine paid for a Premium account via PayPal yesterday. She has even got a payment confirmation email. However, her account status still does not show Premium. What can I do to help her?

Casual Listener

Hi! A friend of mine paid for a Premium account via PayPal yesterday. She has even got a payment confirmation email. However, her account status still does not show Premium. What can I do to help h...

Peter__

Community Legend

745 Views

5 replies

0 likes

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Change Acoount Log In

hi there; when i first got spotify i used my fb acoount but now i wanna take out my fb account from spotify and make a new one directly from spotify. how can i do that?

Newbie

hi there;   when i first got spotify i used my fb acoount but now i wanna take out my fb account from spotify and make a new one directly from spotify. how can i do that?

Peter__

Community Legend

316 Views

1 replies

0 likes

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WTH Is Going On With Hacking Accounts

I have had my account hjacked for a second time in 6 months. Someone changed the password and email address. Someone has obviously compromised the Spotify membership database. This is unaccetpable! It's happening to many people. I'll cancel my servic...

Newbie

I have had my account hjacked for a second time in 6 months. Someone changed the password and email address. Someone has obviously compromised the Spotify membership database. This is unaccetpable! I...

Peter__

Community Legend

1204 Views

2 replies

0 likes

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Solved!! Please Delete my account !!

I cannot delete my account via the form which is not working! Can someone help me and delete my account. Thanks, Lee PS My contact email address is now [snip - email - mod]

Visitor

I cannot delete my account via the form which is not working!   Can someone help me and delete my account.   Thanks,   Lee   PS My contact email address is now [s...

user-removed

Not applicable

538 Views

4 replies

0 likes

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A Few Questions... (About Playlists And Such)

I am thinking about upgrading to Spotify Premium but i have a few questions. First of all, how exactly would I create an offline playlist? Secondly, will offline tracks play at the highest bitrate? Lastly, will the speed of my internet be o.k. (8mbps...

Visitor

I am thinking about upgrading to Spotify Premium but i have a few questions. First of all, how exactly would I create an offline playlist? Secondly, will offline tracks play at the highest bitrat...

Peter__

Community Legend

309 Views

1 replies

0 likes

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  • 1 replies
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Solved!! Payment Refused - Possibly because my country is wrong?

Any attempts at payment from both PayPal and my VISA Debit card are being. I'm trying to get the 30 day trial, and then hopefully a subscription from there onwards. I have a feeling that the reason my card is being declined is because I'm in the UK, ...

Casual Listener

Any attempts at payment from both PayPal and my VISA Debit card are being. I'm trying to get the 30 day trial, and then hopefully a subscription from there onwards.    I have a feeling ...

SeerUK

Casual Listener

742 Views

2 replies

0 likes

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  • 2 replies
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