Preimum
Hi! I wanna cancel my premium payment but I can't log in to my account cause I've forgot my hotmail password and my spotify password so how do I cancel the payment?!
- 420 Views
- 1 replies
- 0 likes
Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
This is content that is no longer relevant
Start a topicHi! I wanna cancel my premium payment but I can't log in to my account cause I've forgot my hotmail password and my spotify password so how do I cancel the payment?!
Newbie
Hi! I wanna cancel my premium payment but I can't log in to my account cause I've forgot my hotmail password and my spotify password so how do I cancel the payment?!
Liam
Community Legend
420 Views
1 replies
0 likes
I like Spotify, I use it on Feb. 12. So I liked that I wanted to activate the premium version for a month for 0 Polish Złoty. I clicked the banner to go to the premium version. I entered your card number, etc., and I gave away, unfortunately we later...
Newbie
I like Spotify, I use it on Feb. 12. So I liked that I wanted to activate the premium version for a month for 0 Polish Złoty. I clicked the banner to go to the premium version. I entered your ...
Liam
Community Legend
327 Views
1 replies
0 likes
I just received a couple of emails that were directed towards 'Katie' about people subscribing to her playlists, but I am not Katie and these are not my playlists. What should I do?
Casual Listener
I just received a couple of emails that were directed towards 'Katie' about people subscribing to her playlists, but I am not Katie and these are not my playlists. What should I do?
Richard
Community Legend
549 Views
3 replies
0 likes
hi spotify & community, i'm getting really frustrated here trying to upgrade from unlimited to premium. i tried it many times with my current german "sofort" subscription and it didn't work, saying spotify hasn't received my payments (although i have...
Newbie
hi spotify & community, i'm getting really frustrated here trying to upgrade from unlimited to premium. i tried it many times with my current german "sofort" subscription and it didn't...
Sam
Spotify
392 Views
1 replies
0 likes
i've previously had a spotify account. I wanted to try out 30-day-trial for premium. But the problem is, that when I give my credit card information, nothing happens? "Declined, please check or change payment details." All the information is correct....
Newbie
i've previously had a spotify account. I wanted to try out 30-day-trial for premium. But the problem is, that when I give my credit card information, nothing happens? "Declined, plea...
Sam
Spotify
696 Views
4 replies
1 likes
I have deactivated my facebook and used to sign into spotify just fine without reactivating my facebook account. Suddenly I can't do that. I have a paid subscription and don't want to lose the month I've already paid for if I start another spotify ac...
Casual Listener
I have deactivated my facebook and used to sign into spotify just fine without reactivating my facebook account. Suddenly I can't do that. I have a paid subscription and don't want to los...
SmillerGrace
Casual Listener
1086 Views
7 replies
0 likes
Hi Spotify,I've paid €4,99 for one month of subscription.But 3 days later Spotify took another €4,99 from my Paypal account?What to do now?Thanks,Regards.
Casual Listener
Hi Spotify, I've paid €4,99 for one month of subscription. But 3 days later Spotify took another €4,99 from my Paypal account? What to do now? Thanks, Regards.
JayAAP
Casual Listener
415 Views
2 replies
0 likes
Hi! Today I was going on my spotify on my iPhone and I got the 408 Error. I think my account is set to Norway, but I've been using it for 6 months in the US. Can this be fixed?
Newbie
Hi! Today I was going on my spotify on my iPhone and I got the 408 Error. I think my account is set to Norway, but I've been using it for 6 months in the US. Can this be fixed?
Thedev
Community Legend
410 Views
1 replies
0 likes
I had a old Facebook with spotiy ( cat profile)And I Changed the account info adding my yahoo. Email and password, the old user Id was a aol dadamedan2 w a different password. No Worries I can't see my other Facebook account with my profile the user ...
Newbie
I had a old Facebook with spotiy ( cat profile) And I Changed the account info adding my yahoo. Email and password, the old user Id was a aol dadamedan2 w a different password. No Worries 🙂 I ca...
247 Views
0 replies
0 likes
Hello! I have two new iphones (one for work and one private) when I started spotify in these phones, all my playlist were gone. I tryed to restart spotify and remove it, but nothing helps. And when i started my private computer (MAC) all my playlist ...
Casual Listener
Hello! I have two new iphones (one for work and one private) when I started spotify in these phones, all my playlist were gone. I tryed to restart spotify and remove it, b...
Simon_Lagervall
Casual Listener
556 Views
3 replies
0 likes
How can I undo 'revoke spotify' on facebook?
I had the free trial version of spotify then purchased premium but it still says I need premium in my spotify app to use it even after I signed up and paid for premium. Is there a different app I need to Get premium or update the existing app?
Newbie
I had the free trial version of spotify then purchased premium but it still says I need premium in my spotify app to use it even after I signed up and paid for premium. Is there a different app I nee...
Thedev
Community Legend
356 Views
1 replies
0 likes
Hey! How do i delete my account? I've sent a support enquiry several days ago, and marked my email with .del? there is no information anywhere, and noone to answer my enquiry! Regards MT
Visitor
Hey! How do i delete my account? I've sent a support enquiry several days ago, and marked my email with .del? there is no information anywhere, and noone to answer my enquiry! ...
Thedev
Community Legend
2135 Views
23 replies
0 likes
Hey When i try to cancel my subscription using the New payment method site and mark the box Remove payment method on my site it dossent work? enyone?
Newbie
Hey When i try to cancel my subscription using the New payment method site and mark the box Remove payment method on my site it dossent work? enyone?
Liam
Community Legend
502 Views
3 replies
0 likes
Hello! I bought a spotfy gift card for 2 months unlimited or 1 month premium and accidentally picked the 2 months unlimited option instead of the 1 month premium which I wanted. I was wondering if there's any way to change the subscription status of ...
Newbie
Hello! I bought a spotfy gift card for 2 months unlimited or 1 month premium and accidentally picked the 2 months unlimited option instead of the 1 month premium which I wanted. I was wond...
Sam
Spotify
455 Views
2 replies
0 likes
Hello! I can´t login/pay my spotify. I have got 3mth spotify premiumpresent card and it´s not working. It is aktivated in store, but says invalid code??? Please help, thanks!
Newbie
Hello! I can´t login/pay my spotify. I have got 3mth spotify premiumpresent card and it´s not working. It is aktivated in store, but says invalid code??? Please help, thanks!
Peter__
Community Legend
369 Views
1 replies
0 likes
Hi all, I know there's a few posts about this but I can't seem to find the solution. My VISA card has expired and I have 2 different spotify accounts, one of them has gone through fine and the new card has been accepted but the other won't work. The ...
Casual Listener
Hi all, I know there's a few posts about this but I can't seem to find the solution. My VISA card has expired and I have 2 different spotify accounts, one of them has gone throu...
Sam
Spotify
643 Views
5 replies
0 likes
I recently deleted my playlist titled "Playlist". It containted pretty much any song I have listened to.Is there some way I can recover it or do I have to remake it, which would be inconvenient since it had hundreds of songs.
Casual Listener
I recently deleted my playlist titled "Playlist". It containted pretty much any song I have listened to.Is there some way I can recover it or do I have to remake it, which would be inconvenient since...
Thedev
Community Legend
736 Views
3 replies
0 likes
Yeah i know you have 10 hours per Month but it has been a good few months now and it still hasnt reset? Help me Plox
Newbie
Yeah i know you have 10 hours per Month but it has been a good few months now and it still hasnt reset? Help me Plox
Liam
Community Legend
468 Views
2 replies
0 likes
Hola. por error he borrardo mis listas de reproduccion. por favor, ¿me las pueden recuperar? Mi usuario es jereanto gracias
Casual Listener
Hola. por error he borrardo mis listas de reproduccion. por favor, ¿me las pueden recuperar? Mi usuario es jereanto gracias
jereanto
Casual Listener
406 Views
1 replies
0 likes