Paying For Premium, Only Getting Free Service

[Eivindv82]

Im paying for premium, but only getting free service with commercials. Why?

[Itima]

There request and I got code 524834.

[jf1703]

My premium account has been changed to a free account - I've tried to contact spotify but they aren't responding. Anyone got any suggestions?

[David]

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@jf1703 wrote:

My premium account has been changed to a free account - I've tried to contact spotify but they aren't responding. Anyone got any suggestions?

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One of our advisors had responded to you 4 hours ago. You might want to take a look at your junk / spam filter to see if the message was sent there by accident.

From a quick look at your case, it seems like your card has expired. You may need to update your payment details on the subscription page. 

[jf1703]

Email now found - thanks.

[Gaypie]

I've send in the email now, got reference number:  525073

[Mmarzex]

I have the same problem too, I sent an email in.

[meahtenoha]

gaypie - I can see my colleage sent you an email yesterday. If you haven't alrady received that I recommend taking a look in your SPAM filter too.

Mmarzex - Thanks for filling in our contact form. I'm sure one our payment agents will get in touch shortly. Keep an eye on your inbox for us.

Any other users that believe they're experiencing this issue should also fill out our contact form . We may need to just confirm some quick security details in order to get this sorted.

[Annimal]

Im having the same problem, sent in three emails for three days now. No answer on email or where spam mail is. Hope you can help me soon. thank you!

[meahtenoha]

Hi Annimal - A response to your case was sent this afternoon. Please have a look in your personal inbox for me--thanks.

[KimberlyK2715]

I'm having the same problem.  I had premium and discontinued it several months ago.  I logged in through facebook before.  I reestablished a premium account on Saturday, but I have yet to receive the benefits of the premium account without ads or with access to anything more than radio on my iphone.    Help?

[Wetterhall]

Hello!

I just updated my Spotify Premium subscription 2 days ago but the music application keeps telling me that I still have Spotify Free. However, when I access my account through the web browser using the link "Your Account" in the Spotify Program It says that I have an active Premium Subscription. On the same day I updated the subscription I also got a mail confirming my payment. I would appriciate if some staff member could resolve this asap.

Regards Wetterhall

[meahtenoha]

Wetterhall & KimberlyK2715 - If you could both please fill out our contact form it would be a great help. We'll just need to confirm a few security details here. 

One of our agents can lend you a hand via email as soon as possible. 

[annette]

I have been paying for Premium now for several months and only get the Free version.

Please Help

Gustaf

[meahtenoha]

Hi Annette- Good to have you in the Community.

So what's happened here is you've got two accounts: one Premium and one free. Please head over to this post for some quick steps on merging the two: http://community.spotify.com/t5/Accounts-Subscriptions-and-Music/Please-read-Missing-playlists-Premi...

[user-removed]

been using premium for a while now, £9.99 left my account on the 2nd Aug but i have been reverted to Free and my playlists have dissappeared, i login with facebook account as i always have done

Sent 3 emails to spotify but no reply to any of them

Getting somewhat annoyed to say the least

I have logged in logged out and tried almost everything

some sort of reply would be polite if nothing else 

[grimwau]

I have received Spotify Premium for the last 12 months via Virgin Media. As this was was due to run out on 13/08/2012 I renewed my subscription for the next 12 months via Virgin Media on 10/08/2012. At the time I was given confirmation that I would not be downgraded to the free service but that my subscription would continue seamlessly with no interruption.

Yesterday (16/18/2012) I wasn't able to play a track as I was informed that I had already listened to it 5 times already which pointed to the fact that I was on the Free tariff. I logged out and then back in and got a message that I needed to upgrade if I wanted premium service. Obviously something wrong so I spent 1HR 42Mins to various people at VM who all confirmed that my service was active and suggested contacting Spotify direct. I emailed Spotify this morning explaining this but the reply just said to read the FAQ's or contact the team here, hence this posting. 

Can someone on the forum team check to see why my Virgin Media activation isn't working please?

p.s. I have now paid £9.99 to Spotify online in the meantime as I don't want to be without this service whilst the error is being sorted out but I also don't want to be double paying each month to Spotify and VM so please can you look into this ASAP.

Many thanks

[Sam]

Grimwau - I've had a look into your 'villa.boy' account, and it doesn't look to have had any Virgin subscription added to it. With any subscription through a partner, they will be the guys who need to handle your Premium subscription trouble. It's a different billing system, you see.

Annoyingly, now you've added a month of Premium to this account, you won't be able to add that Virgin subscription onto this account until the month of Premium runs out. Not ideal. I think it's probably best if you get in touch with our Customer Support, as we'll be able to talk you through the steps you need to take. Let me know when you do so.

Just head to 'About us' above, then 'Contact Form'. We'll get back to you as soon as we can.

[Sam]

RobertHarper - Don't worry, didn't forget you there. Accidentally clicked 'Post'. Looks like you have 2 accounts here. If you log in with the username 'robertharper' and your Spotify password, you should get your Premium.

[Timm]

I am having this problem also - please fix or return my payment ???