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Forum Posts

Cancel Subscription Linked With Facebook

How do I cancel my subscription? I go to the cancellation page and it wants me to put in my password. I always logged on with Facebook, so I never made a Spotify password. If I go to Forgot Password and enter my email, it tells me to go to Facebook t...

  • Newbie
  • How do I cancel my subscription? I go to the cancellation page and it wants me to put in my password. I always logged on with Facebook, so I never made a Spotify password. If I go to Forgot Password ...
  • Sam
  • Spotify
  • 1591 Views
  • 1 replies
  • 1 likes
  • 1591 Views
  • 1 replies
  • 1 likes

Changing internet from Bredbandsbolaget, will I be able to keep my playlists

Hi, Since we will move in a few month I will probably need to change internet provider from Bredbandsbolaget to something more mobile. However our premium account is thru this internet provider ( the payment is managed thru them) and the account logi...

  • Newbie
  • Hi,   Since we will move in a few month I will probably need to change internet provider from Bredbandsbolaget to something more mobile. However our premium account is thru this internet provi...
  • Sam
  • Spotify
  • 1523 Views
  • 1 replies
  • 0 likes
  • 1523 Views
  • 1 replies
  • 0 likes

Cannot upgrade card info!

Hello, I recently got a new card and Cannot put my new info into spotify. Keeps giving me the message"Declined, check payment details" My card is used for international purchases and online purchases all of the time and the card before it was form th...

  • Casual Listener
  • Hello, I recently got a new card and Cannot put my new info into spotify. Keeps giving me the message"Declined, check payment details" My card is used for international purchases and online purchases...
  • Sam
  • Spotify
  • 1797 Views
  • 2 replies
  • 1 likes
  • 1797 Views
  • 2 replies
  • 1 likes

Playlist funnyness

I've been having this issue since using the spotify beta introducing "Apps", now, even with the official version I still have the issue. Basically what happens is play list folders appear and dissapear, playlists don't stay where I put them, they'll ...

  • Gig Goer
  • I've been having this issue since using the spotify beta introducing "Apps", now, even with the official version I still have the issue.   Basically what happens is play list folders appear an...
  • TinCanFury
  • Gig Goer
  • 2720 Views
  • 6 replies
  • 0 likes
  • 2720 Views
  • 6 replies
  • 0 likes

Premium.

My premium account doesent work. I bought 1 month with spotify premium a couple of hours ago, but it doesent work on spotify. i cant listen to the songs more that 5 times and i can not sync them to my phone. What can i do to make it work? The payment...

  • Newbie
  • My premium account doesent work. I bought 1 month with spotify premium a couple of hours ago, but it doesent work on spotify. i cant listen to the songs more that 5 times and i can not sync them to m...
  • meahtenoha
  • Spotify
  • 2193 Views
  • 1 replies
  • 0 likes
  • 2193 Views
  • 1 replies
  • 0 likes

Premium Free Trial

I am trying to sign up for the premium trial but its saying incorrect password. I have a Mac and tried it in Safari and Chrome. No Luck. I continue to get the incorrect password every time. Please assist. Thanks.

  • Newbie
  • I am trying to sign up for the premium trial but its saying incorrect password.  I have a Mac and tried it in Safari and Chrome.  No Luck.  I continue to get the incorrect password eve...
  • meahtenoha
  • Spotify
  • 1647 Views
  • 2 replies
  • 0 likes
  • 1647 Views
  • 2 replies
  • 0 likes

Spotify offers a substandard service on so many levels!!!!!!!!!!!!!

I have been paying for the premium service for over a year and suddenly I have been down graded to the free account, event though Spotify have charged my account as usual! The only response so far is that they will come back to me within three days!!...

  • Casual Listener
  •     I have been paying for the premium service for over a year and suddenly I have been down graded to the free account, event though Spotify have charged my account as usual! The only re...
  • Sam
  • Spotify
  • 2493 Views
  • 6 replies
  • 1 likes
  • 2493 Views
  • 6 replies
  • 1 likes

playlists are gone after syncing with ipod touch and samsung s2

ello peeps, After creating some playlists on my laptop and then syncing them for offline use, when i tried to sync to my ipod touch 4g and Samsung s2 they have gone . please tell me you can fix this, over 300+ songs have gone awol. Many thanksGilly

  • Casual Listener
  • ello peeps,   After creating some playlists on my laptop and then syncing them for offline use, when i tried to sync to my ipod touch 4g and Samsung s2 they have gone 😞 .  please tell me...
  • tinigill
  • Casual Listener
  • 1741 Views
  • 1 replies
  • 0 likes
  • 1741 Views
  • 1 replies
  • 0 likes

Solved!! Changed Facebook password, auto downgraded and lost playlists

I changed my Facebook password and it logged me out of Spotify. I logged back into Spotify with my Facebook email address and password and my account was downgraded (I have Premium) and my playlists were gone. I do not have an original Spotify accoun...

  • Casual Listener
  • I changed my Facebook password and it logged me out of Spotify.  I logged back into Spotify with my Facebook email address and password and my account was downgraded (I have Premium) and my play...
  • mattwilson777
  • Casual Listener
  • 2378 Views
  • 2 replies
  • 0 likes
  • 2378 Views
  • 2 replies
  • 0 likes

Changed My FB PW, Now I can't login to Spotify

I changed my FB password this morning (something I do fairly often) and when I tried to login to spotify (using FB credentials and my *new* FB pw) it said the username/password was invalid. When I clicked for help, I get the message that I'm logging ...

  • Visitor
  • I changed my FB password this morning (something I do fairly often) and when I tried to login to spotify (using FB credentials and my *new* FB pw) it said the username/password was invalid. When I cl...
  • meahtenoha
  • Spotify
  • 2373 Views
  • 1 replies
  • 0 likes
  • 2373 Views
  • 1 replies
  • 0 likes

Seems I have the problem with duplicate accounts

I tried to send the password of my regular spottily account to my email, but it keeps saying I use my facebookcredentials to log in, so now I can´t get access to the playlists.Read a little and it seems I have the problem with the duplicate account p...

  • Visitor
  • I tried to send the password of my regular spottily account to my email, but it keeps saying I use my facebookcredentials to log in, so now I can´t get access to the playlists. Read a little and it ...
  • meahtenoha
  • Spotify
  • 1825 Views
  • 1 replies
  • 0 likes
  • 1825 Views
  • 1 replies
  • 0 likes

Can't Log in

Hi, i've been trying to login for two weeks, and still telling me is a wrong password, what can i do?

  • Newbie
  • Hi, i've been trying to login for two weeks, and still telling me is a wrong password, what can i do?
  • meahtenoha
  • Spotify
  • 2403 Views
  • 1 replies
  • 1 likes
  • 2403 Views
  • 1 replies
  • 1 likes

Share This Track

Can I get rid of the "Share this track" message on my screen? It is always there when I login, even after closing out a session. I have a free account, so maybe not, but it is quite annoying.

  • Casual Listener
  • Can I get rid of the "Share this track" message on my screen? It is always there when I login, even after closing out a session. I have a free account, so maybe not, but it is quite annoying.  
  • 1492 Views
  • 0 replies
  • 0 likes
  • 1492 Views
  • 0 replies
  • 0 likes

Accounts switched???

Hi, I've written to you several times the last month and you couldnt figure out what has happend to my account elledinho@live.dk You see i lost everything on my account. Everything. Playlists, subscription, receipts and so on... This happened one day...

  • Regular
  • Hi,   I've written to you several times the last month and you couldnt figure out what has happend to my account elledinho@live.dk   You see i lost everything on my account. Everything....
  • 1989 Views
  • 0 replies
  • 1 likes
  • 1989 Views
  • 0 replies
  • 1 likes

Collaborative Playlist, user rights

It would be nice to control which users can edit my Colloborative Playlists.I'd like to share them to as many people as possible, but without the risk of someone deleteing everything I've added.

  • Casual Listener
  • It would be nice to control which users can edit my Colloborative Playlists. I'd like to share them to as many people as possible, but without the risk of someone deleteing everything I've added.
  • 1644 Views
  • 0 replies
  • 1 likes
  • 1644 Views
  • 0 replies
  • 1 likes

Can't log in

I downloaded Spotify, entered my facebook email and password: then the "Welcome" window opened, saying that i gotta log in to continue. I entered my email and password again, and Spotify says "error: the password or username is invalid".Please, can a...

  • Casual Listener
  • I downloaded Spotify, entered my facebook email and password: then the "Welcome" window opened, saying that i gotta log in to continue. I entered my email and password again,  and Spotify says "...
  • 2155 Views
  • 0 replies
  • 0 likes
  • 2155 Views
  • 0 replies
  • 0 likes

payment

Dear Spotify, Why can not I transfer work? Because I do not use Paypal or Visa card. Is there another option? Kind Regards, Dimitri Reemers Translation by: Google

  • Newbie
  • Dear Spotify, Why can not I transfer work? Because I do not use Paypal or Visa card. Is there another option? Kind Regards, Dimitri Reemers Translation by: Google  
  • 2952 Views
  • 0 replies
  • 0 likes
  • 2952 Views
  • 0 replies
  • 0 likes

Being in Offline Mode while being on the internet

I was enjoying listening to music offline, but then I decided to got on the net using the same computer, and Spotify automatically switched to online mode. Is there a way I can stop this. I ask this because listening to music with Spotify in online m...

  • Music Fan
  • I was enjoying listening to music offline, but then I decided to got on the net using the same computer, and Spotify automatically switched to online mode. Is there a way I can stop this. I ask this ...
  • Trunkmonkey1980
  • Music Fan
  • 3116 Views
  • 2 replies
  • 0 likes
  • 3116 Views
  • 2 replies
  • 0 likes

SSH break-in attempts from within Spotify Stockholm office network

Being unaware of this forum, I first posted the following to Getsatisfaction: https://getsatisfaction.com/spotify/topics/ssh_break_in_attempts_from_within_spotify_stockholm_office_network I could not find any kind of proper contact on your website to...

  • Newbie
  • ...acing the public internet with port 22 (SSH) open. Last night someone with IP address 194.236.60.83 (83.60.236.194.office.spotify.net – looks like this is your Stockholm office) tried to log in to said b...
  • 2070 Views
  • 0 replies
  • 0 likes
  • 2070 Views
  • 0 replies
  • 0 likes

Gifting a subscription

Am I simply missing something here? I want to be able to gift one of my best-beloveds a premium subscription, but short of having her sign in and then subscribing, I don't see a way to do this. Having to do so isn't out of the question, but it would ...

  • Casual Listener
  • Am I simply missing something here? I want to be able to gift one of my best-beloveds a premium subscription, but short of having her sign in and then subscribing, I don't see a way to do this. Havin...
  • David
  • Spotify Legend
  • 2759 Views
  • 4 replies
  • 0 likes
  • 2759 Views
  • 4 replies
  • 0 likes