Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
This is content that is no longer relevant
My premium status expired for non-payment. I want to re-activate. The $ is available on the card on file.
My premium status expired for non-payment. I want to re-activate. The $ is available on the card on file.
Spotify Legend
22817 Views
4 replies
0 likes
I need an invoice with VAT info, We are a company based in Spain Thanks
I need an invoice with VAT info, We are a company based in Spain Thanks
Moderator
16663 Views
30 replies
22 likes
I've tried many times to reset my password but this feature on the website doesn't seem to work. It's very frustrating - I'm paying for a service that I can't use. I've sent support tickets but not had anything back. These are the steps I did: 1. Wen...
I've tried many times to reset my password but this feature on the website doesn't seem to work. It's very frustrating - I'm paying for a service that I can't use. I've sent support tickets ...
Moderator
7560 Views
17 replies
0 likes
Hola tengo un problema, tengo una cuenta spotify premium con nombre de usuario lavluc y quisiera unirla con mi cuenta de Facebook pero no puedo porque al parecer tengo con Facebook otra cuenta diferente de prueba q no es premium, cuando trató de cone...
Hola tengo un problema, tengo una cuenta spotify premium con nombre de usuario lavluc y quisiera unirla con mi cuenta de Facebook pero no puedo porque al parecer tengo con Facebook otra cuenta difere...
Visitor
3682 Views
8 replies
0 likes
How do you disable the automatic login and start up of Spotify when you start your computer? I am not sure which version I have but there is no 'Edit' on my spotify, only a settings icons (gears) and nothing about preferences. It only shows 'Account'...
How do you disable the automatic login and start up of Spotify when you start your computer? I am not sure which version I have but there is no 'Edit' on my spotify, only a settings icons (gears) and...
Visitor
9369 Views
4 replies
0 likes
This is quite crazy. My previous account was banned two weeks after Spotify arrival in Italy. Spotify tried to take 10€ from my paypal account before the end of the 1 month trial, and after a week they managed to get them. I blocked the payment, and ...
This is quite crazy. My previous account was banned two weeks after Spotify arrival in Italy. Spotify tried to take 10€ from my paypal account before the end of the 1 month trial, and after a week th...
Moderator
4002 Views
7 replies
0 likes
I have tried to log in again using my old username and password but it is saying that it doesn't exist. Please help, I am paying for premium and this is very frustrating Thanks
I have tried to log in again using my old username and password but it is saying that it doesn't exist. Please help, I am paying for premium and this is very frustrating T...
Spotify Legend
2669 Views
8 replies
0 likes
Hi, I would like to know how to buy second premium account for same email address I am using? I do not use FB. /mika
Hi, I would like to know how to buy second premium account for same email address I am using? I do not use FB. /mika
Visitor
51293 Views
5 replies
0 likes
To whom it may concern: I was just signed up for a trial of spotify premium. Trouble is I NEVER SIGNED UP FOR IT! Why does Spotify NOT VERY EMAIL ADDRESSES???? What kind of a dumb-ass company allows cranks to sign up using other peoples email address...
To whom it may concern: I was just signed up for a trial of spotify premium. Trouble is I NEVER SIGNED UP FOR IT! Why does Spotify NOT VERY EMAIL ADDRESSES???? What kind of a dumb-ass company allows...
Visitor
10892 Views
13 replies
5 likes
Hello I have forgotten the password for my Spotify account, and have requested a reset. However when I click the link, I only get "Bad gateway" (502 or 504). Can you help? Thanks
Hello I have forgotten the password for my Spotify account, and have requested a reset. However when I click the link, I only get "Bad gateway" (502 or 504). Can you help? &n...
Spotify Legend
1174 Views
4 replies
0 likes
Hi, I'm using Spotify premium without complaints. For some reason I have to quit my credit card. I want to keep spotify. I can pay with Paypal, but for spotify that has to be connected to a creditcard. Is there any way I can continue spotify premium,...
Hi, I'm using Spotify premium without complaints. For some reason I have to quit my credit card. I want to keep spotify. I can pay with Paypal, but for spotify that has to be connected to a creditc...
Visitor
21897 Views
5 replies
0 likes
Hi I'm trying to post a new message in the Help with other OS's about my BlackBerry. I'm getting an error which means I can't post, saying to correct the highlighted errors and post again. There's nothing highlighted for me to change. Any ideas? Than...
Hi I'm trying to post a new message in the Help with other OS's about my BlackBerry. I'm getting an error which means I can't post, saying to correct the highlighted errors and ...
Spotify Legend
18635 Views
32 replies
3 likes
I am considering canceling my premium account but would like to know if I do that if I will lose all of the music that I had added to my playlist or downloaded to my phone? Will I still be able to listen to all of them once my subscription is done?
I am considering canceling my premium account but would like to know if I do that if I will lose all of the music that I had added to my playlist or downloaded to my phone? Will I still be able...
Moderator
666837 Views
88 replies
17 likes
I have two days left on my 30 day free premium trial on my PC. I have the Android app as well. I must have gave spotify my credit card info, in case I decided to pay for premium after that. I want to remove that information so I won't get charged. I ...
I have two days left on my 30 day free premium trial on my PC. I have the Android app as well. I must have gave spotify my credit card info, in case I decided to pay for premium after that. I want to...
Casual Listener
6596 Views
2 replies
1 likes
I have got a premium account. Can I connect more than one mobile phone with my account?
I have got a premium account. Can I connect more than one mobile phone with my account?
Moderator
457893 Views
14 replies
2 likes
I have Spotify Premium for $9.99 per month, but without warning my account was charged $10.69 this month. When I view my subscription details on Spotify.com, it still says the price is $9.99. Why has my price increased?
I have Spotify Premium for $9.99 per month, but without warning my account was charged $10.69 this month. When I view my subscription details on Spotify.com, it still says the price is $9.99. Why has...
Spotify Legend
18658 Views
22 replies
0 likes
Im tried of getting the run around on how to fix my account. It has made me make 2 new accounts for the community forum and none of my questions are getting answered. Now I cant eve find out how to cancel my account.
Im tried of getting the run around on how to fix my account. It has made me make 2 new accounts for the community forum and none of my questions are getting answered. Now I cant eve find out how to c...
Music Fan
4553 Views
2 replies
1 likes
If I get a premium account will I be able to download my Spotify playlist onto my mp3 player?
If I get a premium account will I be able to download my Spotify playlist onto my mp3 player?
Music Fan
6291 Views
2 replies
0 likes
I have premium subscription, but for many of the albums, only certain songs are available. Shouldn't I be able to play ALL the tracks on an album if I have premium access? I can see the tracks in faded print and they will not play. Thanks!
I have premium subscription, but for many of the albums, only certain songs are available. Shouldn't I be able to play ALL the tracks on an album if I have premium access? I can see...
Spotify Legend
1330 Views
3 replies
1 likes
My Account status says I am on the Free Trial, but my Bank Account reflects that I have a Premium Service $9.99 for the past 2 months and I have had no access to the Premium service since January. I have tried Logging Off and then Logging in with no ...
My Account status says I am on the Free Trial, but my Bank Account reflects that I have a Premium Service $9.99 for the past 2 months and I have had no access to the Premium service since January.&nb...
Casual Listener
2833 Views
6 replies
0 likes
