Premium suspended?

[Lapa]

Hi, I was helping my friend out making a Spotify account a few days ago, so I started by making a account and adding Premium to it and it worked great, using Spotify his phone and everything the first time.

But the next time he logged in on his phone it did not work, but on the computer the same account worked without any problems, like the premium subscription was suspended after just one day, I checked the credit card receipt and the cost for the first month had been withdrawn so there does not seem to be any payment problems.

I was wondering if anyone had the same problem and know how to fix this?

/ Lapa

[Sam]

Hi Lapa,

Welcome to the Community! For any sort of payment issue, I would suggest getting in touch with our payments team. They're quite nice. Just head to 'About us' above, then 'Contact Form'.