Spotify Account

[nicdawson70]

Spotify have started charging me £9.99 for their premium service which I am happy to pay for. However the spotify account that I use is not set up for premium and states that no charges have been made for that account. I have tried various other e-mail addresses, although I was not aware that I had more than one spotify account, but none of them are recognised.

How can I find my login details for my premium account so that I can use the service that I am paying for. It is not the account that is linked to my facebook as that is the one that says it is not signed up to premium.

I have sent through the contact form but have had no response as of yet and am getting fairly frustrated with this. I don't mind paying the charge but want to be able to use the service.

[Liam]

Hi,

You must login using your username that is linked with the premium account.

If you don't know it, then you'll have to wait for the reply from the CS agent - remember to check your spam.

Did you get a reference number with the automated reply? Post it up and I can get someone to look at it for you 🙂

Liam

[nicdawson70]

Hi,

I'm not sure what my login details are for that account.

The case number for my automated reply is # 00567639 and the reference is _00DD0pxIW._500D0NZ1Pn:ref.

If someone could look into this, I would really appreciate it.

[David]

You should have a reply now.