Spotify gift card error!

[Kilipinen]

Hello! I bought a gift card for myself today, and want 1 month premium. After I've typed the code and pressed ok, Google Chrome (And Internet Explorer) get an error message that told that I can't get connection on the website. Whats wrong? 😞

Problem solved by restarting computer. Im sorry! 🙂

[annndyyy]

I have the same problem, "The Premium code you entered is invalid. Please check that you have typed it correctly". what to do now? 

[Sam]

Kilipinen - Good to hear it's sorted. Enjoy!

[Sam]

Annndyyy - I think we posted at the same time here, so I just missed your post. Are you still having trouble?

[annndyyy]

yes I still having trouble.. 😕

[Sam]

Did you try those things I mentioned in that private message?

[annndyyy]

I have read it, look at your private message.. 

[DanielMeijering]

I'm having the same problem as annnnndy

[Peter__]

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@DanielMeijering wrote:

I'm having the same problem as annnnndy

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Hey! Welcome to the community 🙂

The easiest way to get this sorted is to pop the Spotify team an email directly using the online contact form and they will be able to look into this for you. Be sure to include the code in the message.

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.

Peter

[DanielMeijering]

Thanks Peter!

I've contacted them by the online contact form and I've e-mailed them directly after I got the no-reply mail.

But will it be read by a employee when I reply a no-reply email adres?

[Peter__]

Yup, it will go through to a customer service rep for you! 🙂

Peter