Still receiving email notifications when set to Never.

[markstewie]

I'm subscribed to the "wearehunted" playlist. Every day I get an email saying that the playlist was updated. I don't care... I just want to listen to the music. So months ago I changed my email settings to.. "A playlist I subsribe to is updated" set to NEVER but I still get these darn emails every day. 

Does this happen to anyone else? Is there some other setting I need to change? I could just unsubscribe from the wearehunted playlist but I actually like it so don't want to, I just want to stop receiving these emails that clutter my inbox every darn day.

Here are my email notification settings...

And here is the email I still get every day...

[David]

It seems that you have two accounts. You were logging into one to change the settings, but the wearehunted playlist was subscribed on the other one. I have now changed the settings on that playlist to match the above.

[RunningInCircle]

Apparently, I too have two accounts because I am experiencing the same problem. Additionally, when I try to save things in my profile settings, I get an error message saying "Another account with that email address already exists." Not sure how this happened because I've been a member of Spotify for a long time and have never gotten these pesky emails until about a week ago!

[ic3cool]

Hi, can you please fix my account as well, its starting to get annoying.

[Sam]

RunningInCircle & Ic3cool - Should be sorted for you. Just deleted those second accounts (which neither of you use).

Let us know if you receive any more.

[Gabonica]

I have the same problem as RunningInCircle & Ic3cool. I tried choosing "Login with Facebook" instead of the usual username + password and was taken to what seems to be an entirely different account in my name.

Could you please delete it for me too?

[RunningInCircle]

How would you suggest doing that? I have never set up a second account and only have the log in information for the one account I set up and use.

[meahtenoha · Accepted solution]

Hi Gabonica & RunningInCircle - We've outlined steps on removing this extra account (and extra email notifications) right here: 

http://community.spotify.com/t5/Accounts-Subscriptions-and-Music/Unsubscribe-from-emails/m-p/172260#...

Following those steps should get you back on track. 

[caitlinrads]

Hello I am also still receiving email notifications and would like them to stop. I have set my notifactions to NEVER repeatedly. I have checked that they are going to the correct email account linked to my page. Is there any way to stop these incessant emails?

Thank you. 

[RunningInCircle]

I'm not going to attach my spotify account to FB. Please delete the second account that I never signed up for. Thank you.

[hirden]

Hi, I disabled the notifications from spotify in my account settings and on the Facebook app but I am still getting spammed with mails about people adding songs to playlists. Why are these settings seemingly not working?

[Sam]

RunningInCircle - As I mentioned before, I've already deleted it. You shouldn't experience any more trouble.

Caitlinrads - I can't seem to find that second account. If you email in here, we'll be able to look into it a little closer.

[Sam]

Hirden - I've just moved your post over here as it's the same issue. Looks like you had 2 accounts here, so I've just deleted the one that you've never used. This should stop any more notifications coming through.

[caitlinrads]

Sam, 

I emailed as you suggested and I am still getting spotify emails. How can I make them stop? 

[meahtenoha]

Hi caitlinrads - I believe you've also got a duplicate created via Facebook. 

I recommend checking out the steps we've posted here to get that sorted:

http://community.spotify.com/t5/Accounts-Subscriptions-and-Music/Unsubscribe-from-emails/m-p/172260#...

[haakanj]

Same problem as others here - I recieve tons of useless notifications to my e-mail. When I click the "unsubscribe" in one of the mails, I get directed to a page where I need to login. After logging in and changing, I receive the error message that my email address is wrong, since it is connected to another account. I have never, ever created a second account. All of this mess started when you folks connected Spotify to Facebook. Is there really no way I can unsubsribe this myself?

[haakanj]

Meredith, the link you posted leads me to a page with no information. A "new message" page.

[Sam]

Haakanj - I've just deleted that second account, so you shouldn't have any more trouble. No more emails either.

[meahtenoha]

---

@haakanj wrote:

Meredith, the link you posted leads me to a page with no information. A "new message" page.

---

You're absolutely right! My mistake--that's fixed now. 

[1marcelle]

I set the notifications to never and return to see they are back to what they were before I saved my profile. please help.