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My premium account has been hacked! Please help.

My Premium Account was hacked. The person changed the email address for my account, therefore I cannot fill out a contact form without the response going to the hacker. They also changed my billing to annual, which is how I figured out I had been hac...

Casual Listener

My Premium Account was hacked.  The person changed the email address for my account, therefore I cannot fill out a contact form without the response going to the hacker.  They also changed ...

Sam

Spotify

727 Views

4 replies

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Premium user, spotify shows blank message when logging in, and boots me back out

I've been having this problem on my android phone for a while (like, a year, but since I rarely use it I haven't done anyting.) Now it's happening on my laptop too. I log in, see my playlists etc, but there's either a blank window, or window saying "...

Casual Listener

I've been having this problem on my android phone for a while (like, a year, but since I rarely use it I haven't done anyting.) Now it's happening on my laptop too. I log in, see my playlists etc, bu...

mariellealien

Casual Listener

896 Views

5 replies

0 likes

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Solved!! Meredith

Hi there Meredith. Please help me! I have been using Premium account for almost for a year now and I have lost all my playlists. I am about to cry. Could you please help me recover them. I can not function without my music.. I would greatly apreciate...

Visitor

  Hi there Meredith.   Please help me! I have been using Premium account for almost for a year now and I have lost all my playlists. I am about to cry. Could you please help me reco...

meahtenoha

Spotify

1025 Views

5 replies

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Errors 112, 114, 117

I am getting 'someone else using your account' errors, and 112, 114, 117 error. i have tried uninstalling, re-installing, only going via wired connection, turning off switch etc. Is there anyway to diagnose what the actual problem is please?

Newbie

I am getting 'someone else using your account' errors, and 112, 114, 117 error.  i have tried uninstalling, re-installing, only going via wired connection, turning off switch etc.  Is there...

Peter__

Community Legend

530 Views

1 replies

0 likes

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Spotify dosen't let me acces with my account.

Hello, I've been using Spotify for 1 week I guess and then at one moment it won't let me see anymore nothing, I couldn't listen anymore to music, when I logged out and tried to log in back it didn't let me..When I logged in with my facebook account i...

Casual Listener

Hello, I've been using Spotify for 1 week I guess and then at one moment it won't let me see anymore nothing, I couldn't listen anymore to music, when I logged out and tried to log in back it didn't ...

Peter__

Community Legend

800 Views

6 replies

0 likes

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I can't change country!

Hello please help me. My spotify account was made in the USA and now I currently live in Okinawa, Japan for two years due to USMC deployment. It says it can't log me in because I currently live in a different country and it doesn't match payment info...

Regular

Hello please help me.   My spotify account was made in the USA and now I currently live in Okinawa, Japan for two years due to USMC deployment. It says it can't log me in because I currently l...

Peter__

Community Legend

1535 Views

9 replies

0 likes

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free spotify

hello! I have free spotify...but It say that my minutes is over?! what is that?! greetings //Ann

Newbie

hello!   I have free spotify...but It say that my minutes is over?!  what is that?!    greetings //Ann

Peter__

Community Legend

511 Views

2 replies

0 likes

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two accounts (facebook and pre-facebook) Subscription is only linked to one of them..

I have two accounts (facebook and pre-facebook) Subscription is only linked to one of them (facebook account).. I cannot connect to facebook from my pre-facebook account through Spotify (Im notified it is not possible to connect to this facebook acco...

Newbie

I have two accounts (facebook and pre-facebook) Subscription is only linked to one of them (facebook account)..   I cannot connect to facebook from my pre-facebook account through Spotify (Im ...

Peter__

Community Legend

381 Views

2 replies

0 likes

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1 year monthly auto-renewal spotify accounts on eBay?

Just saw several ads on eBay of these spotify accounts that would auto-renew every month (for a year) and seems like SCAM. Can someone please confirm? If so, spotify should take them down. Thanks.

Newbie

Just saw several ads on eBay of these spotify accounts that would auto-renew every month (for a year) and seems like SCAM. Can someone please confirm? If so, spotify should take them down. Thanks.

Peter__

Community Legend

895 Views

1 replies

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Account Hacked

Hi, I noticed this morning that my account had been hacked and all of my playlists and starred tracks have been changed. I have altered the password now - is there any way to get the playlists back? Thanks,Chris

Casual Listener

Hi,   I noticed this morning that my account had been hacked and all of my playlists and starred tracks have been changed.   I have altered the password now - is there any way to get th...

hadlinho

Casual Listener

410 Views

2 replies

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changing premium account

Hi there,I am currently using a premium account which is connected to my mobile phone account (hi.nl, a kpn-nl company).Now my new interprovider (KPN glasvezel, also a kpn-nl company) is offering a free Spotify premium account. Can you tell me how to...

Casual Listener

Hi there, I am currently using a premium account which is connected to my mobile phone account (hi.nl, a kpn-nl company). Now my new interprovider (KPN glasvezel, also a kpn-nl company) is offering...

derkjan

Casual Listener

435 Views

2 replies

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Hi. I was given the gift of spotify premium for 30 days by my grandfather.

I went to redeem my code and it will not allow me to. I went to https://www.spotify.com/us/prepaid/ and I get an error: This content is not available in you language. Please help me. I always wanted to try Spotify. I know if I got to use it for a mon...

Newbie

I went to redeem my code and it will not allow me to. I went to https://www.spotify.com/us/prepaid/ and I get an error: This content is not available in you language.   Please help m...

Taylor

Community Legend

404 Views

1 replies

0 likes

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Facebook Account Switch

Hi, I need to know what steps I need to take in order to get my subscription switched over to my new Spotify account with my Facebook. I have an account currently but I am going to deactivate that Facebook and have already created a new facebook. I p...

Newbie

Hi,   I need to know what steps I need to take in order to get my subscription switched over to my new Spotify account with my Facebook. I have an account currently but I am going to deactivat...

Taylor

Community Legend

570 Views

1 replies

0 likes

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Solved!! I have changed my passoword on facebook and I cannot login into spotify now on my macbook

I it says wrong password and informs me that i will get an SMS shortly with a code to use for loggin in but no code arrives.

Casual Listener

I it says wrong password and informs me that i will get an SMS shortly with a code to use for loggin in but no code arrives.

Peter__

Community Legend

628 Views

3 replies

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Ridicules

This is ridicules!!! I get the trial of 48h very good... Wanted to have more, impossible from an Iphone!! Received an email with offer of extra free 30 days on Premium, I want to submit, I go to the link and you ask me to give you my bank details wit...

Newbie

This is ridicules!!! I get the trial of 48h very good... Wanted to have more, impossible from an Iphone!! Received an email with offer of extra free 30 days on Premium, I want to submit, I go to the ...

Peter__

Community Legend

368 Views

1 replies

0 likes

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Spotify Premium with FREE adds! *sarcasm*

Okay, 2 minutes from posting this message I got a commercial break on my Spotify Premium account. WTF?

Newbie

Okay, 2 minutes from posting this message I got a commercial break on my Spotify Premium account. WTF? 

Peter__

Community Legend

388 Views

1 replies

0 likes

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Signing up for Premium

If I want to sign up for the free premium trial can why can't I use a gift card instead of putting in a credit card?

Newbie

If I want to sign up for the free premium trial can why can't I use a gift card instead of putting in a credit card?

Peter__

Community Legend

575 Views

2 replies

0 likes

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upgraded to premium but now spotify not working!

hello, i upgraded to premium a couple of weeks ago...then upgraded the spotify and now i cannot use spotify at all because my operating system is too old for the new version so now im paying for premium and i cannot use it. i want to try to get my mo...

Casual Listener

hello, i upgraded to premium a couple of weeks ago...then upgraded the spotify and now i cannot use spotify at all because my operating system is too old for the new version 😞   so now im pay...

Peter__

Community Legend

820 Views

3 replies

0 likes

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Im Spotify free but I paid.. Why?

Hi.I'm Spanish and I am very angry about the bad support in my language, it's dreadful and sad. *Translate by Google*I use my credit card to validate Spotify three counts of using my brothers and me. A few weeks ago the collection was made in my bank...

Casual Listener

Hi. I'm Spanish and I am very angry about the bad support in my language, it's dreadful and sad.   *Translate by Google* I use my credit card to validate Spotify three counts of using my bro...

326 Views

0 replies

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Other
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