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latest verision spotify?

I had someting going not ok. I am wondering abouth if I have latest verision ofspotify? Could I have a new upgrade one?I love spotify Tore Eivinn Markhuste-mark@online.nomusictorunlimited

Music Fan

I had  someting going not ok. I am wondering abouth if I have latest verision of spotify?   Could I have a new upgrade one? I love spotify   Tore Eivinn Markhus te-mark@onl...

Peter__

Community Legend

716 Views

4 replies

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Zip Code Ireland

Hello, I'm trying to sign up but i keep being asked for a zip code which dont exist in ireland, i've tried random letters and numbers and things but nothings working... help Thank you

Casual Listener

Hello, I'm trying to sign up but i keep being asked for a zip code which dont exist in ireland, i've tried random letters and numbers and things but nothings working... help   Thank you

donalhanks

Casual Listener

1815 Views

3 replies

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another case of disappearing playlists

Another person whose playlists have all disappeared. I've finally managed to get the support form page to load, rather than give me a timeout error, and contacted Spotify. I then get an email saying I have a private message, but cannot view it until ...

Visitor

Another person whose playlists have all disappeared.    I've finally managed to get the support form page to load, rather than give me a timeout error, and contacted Spotify. I then get a...

Taylor

Community Legend

272 Views

1 replies

0 likes

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Multiple Issues

I am having issues with my spotify service. First and foremost, it's ridiculous that there is not a provided customer service number, particularly for premium members. For a pay-for "premium" service, a target response of 24 hours to a generic email ...

Casual Listener

I am having issues with my spotify service. First and foremost, it's ridiculous that there is not a provided customer service number, particularly for premium members. For a pay-for "premium" service...

Rondo

Casual Listener

500 Views

2 replies

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Can't update payment method

I'm trying to upgrade my account by changing my payment method. When I click on "Change payment method or card details" I get 502 Bad Gatewaynginx

Casual Listener

I'm trying to upgrade my account by changing my payment method. When I click on "Change payment method or card details" I get   502 Bad Gateway nginx

Taylor

Community Legend

1660 Views

8 replies

1 likes

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Problem with card.

So today I decided to buy myself a new gift card *Mind you, which was less than 2 hours ago*, I have been using spotify since end october, always bought one of those cards where you could pick from download 10 songs, spotify unlimited or premium for ...

Music Fan

So today I decided to buy myself a new gift card *Mind you, which was less than 2 hours ago*, I have been using spotify since end october, always bought one of those cards where you could pick from d...

Bridgeyxox

Music Fan

730 Views

5 replies

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Canceling Spotify Account

Hey, I signed up a few weeks ago for the free trial. Spotify did not ask me for any payment methods. I've read a few comments about how after 30 days you have to pay for Spotify, and I would like to make sure that I will not have to do this. If I do,...

Newbie

Hey,         I signed up a few weeks ago for the free trial. Spotify did not ask me for any payment methods. I've read a few comments about how after 30 days ...

Peter__

Community Legend

437 Views

1 replies

0 likes

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Help with iphone 5 application

hello, I beleive I am a premium user, yet I cannot access songs on my iphone 5, I am logged in using my email. Can you please help, I rarely use the radio and prefer to selet individual tracks from selected artists. Thanks!

Regular

hello, I beleive I am a premium user, yet I cannot access songs on my iphone 5, I am logged in using my email. Can you please help, I rarely use the radio and prefer to selet individual tracks from s...

Peter__

Community Legend

800 Views

7 replies

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Spotify Staff please help

Hello, I am uncertain if I am still a spotify premium user, I had accidently started two accounts on the same credit card, I requested an account cancelation, I am now uncertain if both accounts were cancled or just one, could you please let me know ...

Regular

Hello, I am uncertain if I am still a spotify premium user, I had accidently started two accounts on the same credit card, I requested an account cancelation, I am now uncertain if both accounts were...

363 Views

0 replies

0 likes

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Please delete my premium account (or unlink me from Facebook)

Dear Spotify team, I deleted my Facebook one week ago and will not use it again. Unfortunately I created my spotify account over facebook(was not thinking about the consequences).I am a premium user and want to cancel my abo as soon as possible as yo...

Newbie

Dear Spotify team,   I deleted my Facebook one week ago and will not use it again. Unfortunately I created my spotify account over facebook(was not thinking about the consequences). I am a pr...

Peter__

Community Legend

1079 Views

3 replies

0 likes

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Payment problem, card expired.

Got a message that my card was about to expire. I therefore followed the instructions to enter my new one. Did not work (as many before me has reported).Triple checked everything you say should be checked, e.g card is registered for e commerce and su...

Casual Listener

Got a message that my card was about to expire. I therefore followed the instructions to enter my new one. Did not work (as many before me has reported). Triple checked everything you say should be ...

Liam

Community Legend

619 Views

3 replies

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I requested the trial period, why am I being charged?

Hi, I wanted to use the trial period of 30 days, but charged me € 9.99. What I wanted is to use the trial period and then spend a premium. I can do?.

Newbie

Hi, I wanted to use the trial period of 30 days, but charged me € 9.99. What I wanted is to use the trial period and then spend a premium. I can do?.

Liam

Community Legend

448 Views

1 replies

0 likes

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recover deleted playlist on mobile

So I recently read a thread about recovering deleted playlists. Unfortunately, the solution involved using some sort of recovery program on a desktop and I don't believe my phone is capable of that. The playlist was made on my phone and included most...

Newbie

So I recently read a thread about recovering deleted playlists. Unfortunately, the solution involved using some sort of recovery program on a desktop and I don't believe my phone is capable of that. ...

Taylor

Community Legend

4556 Views

1 replies

0 likes

Playlists recovery mobile
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help need no one will respond

I have addressed this issue for two weeks now. It has gotten much worse. I can not modify my spotify on FB it gives me a whitelist error message.. I can not make any privacy changes on FB to Spotify they will not allow me. NOW I CAN NOT LOAD SPOTIUFY...

Visitor

I have addressed this issue for two weeks now. It has gotten much worse. I can not modify my spotify on FB it gives me a whitelist error message.. I can not make any privacy changes on FB to Spotify ...

Taylor

Community Legend

395 Views

1 replies

0 likes

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Solved!! Premium code not working

I bought my card for 10 dollars on 3/25/13 t target and when I got home, I tried entering the code so many times and I looked at it correctly too. I entered the one on my receipt and the card. I even deleted and reinstalled my spotify on my iPod. The...

Casual Listener

I bought my card for 10 dollars on 3/25/13 t target and when I got home, I tried entering the code so many times and I looked at it correctly too. I entered the one on my receipt and the card. I even...

thegreatmulie

Casual Listener

994 Views

3 replies

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Premium Not Working

Hi fine folks of Spotify, My premium account is not working after I logged in with my iPhone 4. I have paid for the premium account and would love for it to be fixed so I can use it on my iPhone, MacBook, and iPad. Thanks!

Newbie

Hi fine folks of Spotify,    My premium account is not working after I logged in with my iPhone 4.  I have paid for the premium account and would love for it to be fixed so I can u...

matt54

Casual Listener

1513 Views

10 replies

1 likes

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My playlists went missing

I was in the middle of listening to music off spotify last friday and all of a sudden spotify shut down and when i cam back on a few minutes later all my playlists were gone as if i had just created a new account. Not sure what happened...any help is...

Newbie

I was in the middle of listening to music off spotify last friday and all of a sudden spotify shut down and when i cam back on a few minutes later all my playlists were gone as if i had just created ...

Peter__

Community Legend

678 Views

4 replies

0 likes

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Wrong name, my facebook?

Hi A familymember of mine had accidentally connected his facebook to my Spotify account. Easy enough I disconnected his account and logged in with my facebook instead.My profile pictre showes up but it still says his name in the top right corner, Is ...

Casual Listener

Hi   A familymember of mine had accidentally connected his facebook to my Spotify account. Easy enough I disconnected his account and logged in with my facebook instead. My profile pictre sho...

Jolinez

Casual Listener

829 Views

3 replies

0 likes

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Need to Link my FB account to my Premium Spotify Account

I have a Spotify Premium account. I got this account not by using Facebook to log in but I did a full sign up. It seems my Facebook is linked to another spotify account I created sometime ago (a free one) that I haven't used. What I would like is my ...

Regular

I have a Spotify Premium account. I got this account not by using Facebook to log in but I did a full sign up. It seems my Facebook is linked to another spotify account I created sometime ago (a free...

Taylor

Community Legend

3443 Views

5 replies

0 likes

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Solved!! Newbie with three devices

I'm new to Spotify and just finding my way round it. I have registered for a 30 day Premium trial from my Mac Book Pro, but I also have the app installed on my iPad and iPhone. But on the phone and tablet it says my Premium trial has ended. I don't k...

Casual Listener

I'm new to Spotify and just finding my way round it. I have registered for a 30 day Premium trial from my Mac Book Pro, but I also have the app installed on my iPad and iPhone. But on the phone and t...

Palmo62

Casual Listener

858 Views

3 replies

0 likes

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