Announcements

Help Wizard

Step 1

NEXT STEP

Archived content

This is content that is no longer relevant

Start a topic

Please reset my devices

Hi there could some one reset my devices as I have a new phone and want to play spotify off line on the new phone? I know I have to down load all my play list again but that is no problem. Thanks for your help

Casual Listener

Hi there could some one reset my devices as I have a new phone and want to play spotify off line on the new phone?  I know I have to down load all my play list again but that is no problem. ...

Peter__

Community Legend

272 Views

1 replies

0 likes

  • 272 Views
  • 1 replies
  • 0 likes

I need to change my credit card

I need to switch credit cards--deactivate my current credit card and activate a new one. (I need to make sure I won't get charged on both cards and get double billed.). How do I do this? Ricky

Newbie

I need to switch credit cards--deactivate my current credit card and activate a new one. (I need to make sure I won't get charged on both cards and get double billed.). How do I do this? Ricky

Joe

Community Legend

684 Views

1 replies

0 likes

  • 684 Views
  • 1 replies
  • 0 likes

Solved!! new releases not showing

Could anyone know how to solve the issue of the new releases not showing even though spotify's been reinstalled many times and the box in settings page is not checked.

Casual Listener

Could anyone know how to solve the issue of the new releases not showing even though spotify's been reinstalled many times and the box in settings page is not checked.

tin-henno

Casual Listener

874 Views

2 replies

0 likes

  • 874 Views
  • 2 replies
  • 0 likes

Account being used somewhere else

Hello, I have encountered this problem before, and I was wondering if it would be possible to get e-mail notifications if another device attempts to access my Spotify account. The issue has been highly persistent in the past, and I would like to rene...

Newbie

Hello, I have encountered this problem before, and I was wondering if it would be possible to get e-mail notifications if another device attempts to access my Spotify account.  The issue has bee...

Joe

Community Legend

599 Views

1 replies

0 likes

  • 599 Views
  • 1 replies
  • 0 likes

Log out all devices

Hi. My account just got hacked and I would like to log out all my devices? What do I do?

Casual Listener

Hi. My account just got hacked and I would like to log out all my devices? What do I do?

Liam

Community Legend

647 Views

2 replies

0 likes

  • 647 Views
  • 2 replies
  • 0 likes

Facebook Deactivation, standard Spotify Account / Slow Buffering

Hi All, I was wondering how I could go about deactivating my facebook have being able to have spotify and not have it be reactivated. I tried to make a regular account but it would not allow me to due to my e-mail already being used. Should I just ma...

Visitor

Hi All,   I was wondering how I could go about deactivating my facebook have being able to have spotify and not have it be reactivated. I tried to make a regular account but it would not all...

Peter__

Community Legend

405 Views

1 replies

0 likes

  • 405 Views
  • 1 replies
  • 0 likes

Ending up on the wrong URL

Trying to go here: https://www.spotify.com/password-reset/ but end up here: www.spotify.com/us/. Why?

Newbie

Trying to go here: https://www.spotify.com/password-reset/ but end up here: www.spotify.com/us/. Why?

Peter__

Community Legend

369 Views

1 replies

0 likes

  • 369 Views
  • 1 replies
  • 0 likes

How to change my country from US to Canada?

So I've been looking around these messages trying to figure this out but nothing really helps me. I go to school in the US and thats where I got spotify free, but now im in Canada for the summer and I can't use it anymore. People keep saying you have...

Casual Listener

So I've been looking around these messages trying to figure this out but nothing really helps me.  I go to school in the US and thats where I got spotify free, but now im in Canada for the sum...

Peter__

Community Legend

1980 Views

3 replies

0 likes

  • 1980 Views
  • 3 replies
  • 0 likes

SPOTIFY 2 PREMIUM X 1

hi all, I currently pay 2 premium accounts with my credit card. I was checking my bank statement and I saw the 2 charges for this month named SPOTIFY 2 PREMIUM X 1. Does this mean that there is a 2x1 offer? If so, how can I claim it as I have payed f...

Newbie

hi all,   I currently pay 2 premium accounts with my credit card. I was checking my bank statement and I saw the 2 charges for this month named SPOTIFY 2 PREMIUM X 1. Does this mean that the...

Peter__

Community Legend

4695 Views

9 replies

0 likes

  • 4695 Views
  • 9 replies
  • 0 likes

Password reset link not working

I just upgraded and confirmed with support that I have premium. I logged out of my spotify as suggested as the premium subscription wasn't showing. I can log in with my facebook details but that just says I'm on the free subscription and my playlists...

Visitor

I just upgraded and confirmed with support that I have premium.  I logged out of my spotify as suggested as the premium subscription wasn't showing.  I can log in with my facebook details b...

Peter__

Community Legend

2749 Views

10 replies

0 likes

  • 2749 Views
  • 10 replies
  • 0 likes

Premium account not working

Hi! I upgraded my account to premium a few days ago but I havent got it yet. It says on my account on this site that I have an active premium account but both my computer and phone are still the free version. I have tried to uninstall it and reinstal...

Casual Listener

Hi!   I upgraded my account to premium a few days ago but I havent got it yet. It says on my account on this site that I have an active premium account but both my computer and phone are sti...

Peter__

Community Legend

571 Views

3 replies

0 likes

  • 571 Views
  • 3 replies
  • 0 likes

Playlist "Loading..." and how is it possible to disconnect a device from my account?

Hello, So since I tried to sync my spotify account with an ipod (that is no long mine) I have been getting "Loading.." on a playlist on my account and also on the device. It never loads. Also, how do I disconnect spotify from a device that I no longe...

Casual Listener

Hello,   So since I tried to sync my spotify account with an ipod (that is no long mine) I have been getting "Loading.." on a playlist on my account and also on the device. It never loads. ...

Adam

Roadie

790 Views

5 replies

0 likes

  • 790 Views
  • 5 replies
  • 0 likes

Redeemed code, wrong subscription status

Hi! I redeemed a code to get Spotify premium, it got accepted and I got a receipt on my e-mail but the subscription status still says that I have Spotify free. I've tried to log in and out a few times (in the actual program as well as on the website)...

Casual Listener

Hi! I redeemed a code to get Spotify premium, it got accepted and I got a receipt on my e-mail but the subscription status still says that I have Spotify free. I've tried to log in and out a few ti...

emiljohan

Casual Listener

681 Views

4 replies

0 likes

  • 681 Views
  • 4 replies
  • 0 likes

Login error - not receiving passord

Hi. My son's spotify account "miksepult" is not accessible anymore. When trying to reset password, no email is showing up. Sent an email to Spotify support team June 5th - spotify case "#0073774 Reset password ref", still no response from Support Tea...

Casual Listener

Hi.    My son's spotify account "miksepult" is not accessible anymore.   When trying to reset password, no email is showing up.  Sent an email to Spotify support team June 5...

Adam

Roadie

828 Views

6 replies

0 likes

  • 828 Views
  • 6 replies
  • 0 likes

Solved!! Managing Artist Account

We are an unsigned band and posted our music through Zimbalam. Every semester we post a seasonal playlist to share the music we are currently listening with our fans. We've been doing it through the account of one of our members, but we would like to...

Newbie

We are an unsigned band and posted our music through Zimbalam. Every semester we post a seasonal playlist to share the music we are currently listening with our fans. We've been doing it through the ...

Liam

Community Legend

4831 Views

3 replies

0 likes

  • 4831 Views
  • 3 replies
  • 0 likes

I have two accounts. Sonos and android.

I signed up for Spotify premium through Sonos after my free trial had ended. Everything works fine. However when I downloaded the Spotify app onto my android and logged in via facebook I cannot get Spotify premium,it is asking for payment again. I ha...

Visitor

I signed up for Spotify premium through Sonos after my free trial had ended. Everything works fine. However when I downloaded the Spotify app onto my android and logged in via facebook I canno...

Adam

Roadie

419 Views

1 replies

0 likes

  • 419 Views
  • 1 replies
  • 0 likes

Paid, but not getting Premium

having problems with spotify premium. I've upgraded and none of my devices are recognizing. frustrating

Visitor

having problems with spotify premium. I've upgraded and none of my devices are recognizing. frustrating  

Adam

Roadie

509 Views

3 replies

0 likes

  • 509 Views
  • 3 replies
  • 0 likes

Spotify on Xbox

I want to play my spotify playlists during gameplay on Xbox. I've tried jam cast and it appears that the plugin has been removed from availability. I see that I can play local files that have been uploaded through iTunes, but seeing as there is not a...

Casual Listener

I want to play my spotify playlists during gameplay on Xbox. I've tried jam cast and it appears that the plugin has been removed from availability. I see that I can play local files that have been up...

Taylor

Community Legend

798 Views

1 replies

0 likes

  • 798 Views
  • 1 replies
  • 0 likes

Lost Playlists, help!

My favorite playlist has been deleted by accident.. please helppppp! It's called "Droid Sans Serif"I'm devasted

Newbie

My favorite playlist has been deleted by accident.. please helppppp!  It's called "Droid Sans Serif" I'm devasted 😞

Taylor

Community Legend

451 Views

1 replies

0 likes

  • 451 Views
  • 1 replies
  • 0 likes

Deleted Playlist

I'm SURE this has happed to others, but somewhere along the way I must have deleted a playlist since it's suddenly gone ... or maybe it's the first time I've realized it. Anyway to get that sucker back? Thanks!

Newbie

I'm SURE this has happed to others, but somewhere along the way I must have deleted a playlist since it's suddenly gone ... or maybe it's the first time I've realized it. Anyway to get that sucker ba...

Taylor

Community Legend

369 Views

1 replies

0 likes

  • 369 Views
  • 1 replies
  • 0 likes