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Canceled 30 day free trian and I was being charged for the last 5 months?

I just checked my paypal and I was still being charged monthly. I know I canceled before I should have been charged. Whats the deal and how do I get a refund?

Newbie

I just checked my paypal and I was still being charged monthly. I know I canceled before I should have been charged. Whats the deal and how do I get a refund?

Josh

Community Legend

664 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Trying to purchase premium e-card

My account with Spotify is linked to the U.S., despite my living in Spain. I have a premium account and was hoping to purchase a premim e-card for a friend in the states. When I'm on Spotify.com U.S., it says gift cards (assuming this includes e-card...

Newbie

My account with Spotify is linked to the U.S., despite my living in Spain. I have a premium account and was hoping to purchase a premim e-card for a friend in the states. When I'm on Spotify.com U.S....

Josh

Community Legend

699 Views

3 replies

0 likes

  • 699 Views
  • 3 replies
  • 0 likes

Lost playlist

I lost a playlist. My username is qqluq and the name is Trouwen Judith Bas Could you please restore it? Thnx!

Newbie

I lost a playlist. My username is qqluq and the name is Trouwen Judith Bas Could you please restore it? Thnx!

Peter__

Community Legend

446 Views

1 replies

0 likes

  • 446 Views
  • 1 replies
  • 0 likes

Lista Borrada

Hola, mi tío borro sus listas y quisiera recuperarlas, no sé bien el nombre pero todas tenían el nombre de Frank, una lista era "Frank-Alben-Mix"O algo parecido, el usuario es marg33 espero me puedan ayudar

Newbie

Hola, mi tío borro sus listas y quisiera recuperarlas, no sé bien el nombre pero todas tenían el nombre de Frank, una lista era "Frank-Alben-Mix" O algo parecido, el usuario es marg33 espero me pued...

Peter__

Community Legend

378 Views

1 replies

0 likes

  • 378 Views
  • 1 replies
  • 0 likes

Solved!! Suppression de compte !

Bonjour, j'ai par erreur créer deux comptes spotify pour le même facebook, comment puis-je récupérer l'ancien ?

Visitor

Bonjour, j'ai par erreur créer deux comptes spotify pour le même facebook, comment puis-je récupérer l'ancien ?

user-removed

Not applicable

836 Views

3 replies

0 likes

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  • 3 replies
  • 0 likes

Facebook account closed. Will spotify make me pay the second month of premiun suscription?

Hello , I was attrackted by the first mounth free offer , so i registered with a facebook account. That one got blocked so i cant acces spotify through it anymore How can I cancel the suscription¿

Casual Listener

Hello , I was attrackted by the first mounth free offer , so i registered with a facebook account. That one got blocked so i cant acces spotify through it anymore How can I cancel the suscription¿

Tazz1287

Casual Listener

437 Views

2 replies

0 likes

  • 437 Views
  • 2 replies
  • 0 likes

Solved!! Unlimited Trial

Hi!   Is it possible to get a free trial of just the unlimited features?

Casual Listener

Hi!   Is it possible to get a free trial of just the unlimited features?

donovan_jd

Casual Listener

1269 Views

2 replies

0 likes

  • 1269 Views
  • 2 replies
  • 0 likes

Bought subscription to wrong account

I must have two very similar user names or accounts. I was a premium user and my Credit Card expired. While trying to renew my premium subscription, i think i may have paid the incorrect account (not the one I use). Can someone apply my subscription ...

Newbie

I must have two very similar user names or accounts.  I was a premium user and my Credit Card expired.  While trying to renew my premium subscription, i think i may have paid the incorrect ...

Peter__

Community Legend

364 Views

1 replies

0 likes

  • 364 Views
  • 1 replies
  • 0 likes

Playlist deleted - please help

Hi, I attempted to make a reply on the mega thread but the reply button was out. Whilst clearing through my playlist and deleting some tracks I ended up actually hitting delete on the entire playlist and lost what i've been collecting over this week ...

Visitor

Hi,   I attempted to make a reply on the mega thread but the reply button was out. Whilst clearing through my playlist and deleting some tracks I ended up actually hitting delete on the enti...

user-removed

Not applicable

348 Views

2 replies

0 likes

  • 348 Views
  • 2 replies
  • 0 likes

Solved!! Tried resetting my password but i still cant login

Hi! I have changed my password many times but i still cant login. The only thing i get is "incorrect password or username" what should i do?

Casual Listener

Hi! I have changed my password many times but i still cant login. The only thing i get is "incorrect password or username" what should i do?

Sam

Spotify

690 Views

3 replies

0 likes

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  • 3 replies
  • 0 likes

Help Please

I Accidently (Stupidly Wasn't Paying Attention To What I Was Doing) Signed Up For Spotify Free. I Went Through All The Things It Said I Needed To Do To Cancel A Subscripton But When I Go To The Part About "View Your Options" Under The Cancel Your Sub...

Visitor

I Accidently (Stupidly Wasn't Paying Attention To What I Was Doing) Signed Up For Spotify Free. I Went Through All The Things It Said I Needed To Do To Cancel A Subscripton But When I Go To The Part ...

Peter__

Community Legend

375 Views

1 replies

0 likes

  • 375 Views
  • 1 replies
  • 0 likes

Email - Facebook

Okay...My spotify is connected through my facebook and the email address I use for my facebook (and now spotify) I CANNOT acssess at all. I went on facebook and changed the primary email address to my current one and deleted the old email that i no l...

Casual Listener

Okay... My spotify is connected through my facebook and the email address I use for my facebook (and now spotify) I CANNOT acssess at all.   I went on facebook and changed the primary email a...

Peter__

Community Legend

755 Views

4 replies

0 likes

  • 755 Views
  • 4 replies
  • 0 likes

I´ve purchased Spotify Premium but still have ads

I have purchased spotify premium after the free trial, yet adverts are still coming up. I was wondering how i would go about fixing this problem?

Visitor

I have purchased spotify premium after the free trial, yet adverts are still coming up. I was wondering how i would go about fixing this problem?

Joe

Community Legend

316 Views

1 replies

0 likes

  • 316 Views
  • 1 replies
  • 0 likes

My spotify keeps launching each time I start my computer

I have windows 7 and every time I start my computer SPotify launches and takes a long time loading. Today it made my computer crash 3 times in a row. I HAVE DISABLED SPOTIFY FROM LAUNCHING IN MY ACCOUNT. I have set it so that it doesn't launch when m...

Newbie

I have windows 7 and every time I start my computer SPotify launches and takes a long time loading.  Today it made my computer crash 3 times in a row.     I HAVE DISABLED SPOTIFY FRO...

Peter__

Community Legend

2015 Views

9 replies

0 likes

  • 2015 Views
  • 9 replies
  • 0 likes

deleted playlist

My wife was using my account to add music, and accidentally deleted my party playlist. Is there anyway to get it back?

Newbie

My wife was using my account to add music, and accidentally deleted my party playlist.  Is there anyway to get it back?

Adam

Roadie

422 Views

2 replies

0 likes

  • 422 Views
  • 2 replies
  • 0 likes

Can't to Facebook.

I don't see where I link my account to Facebook . I tried the http:// solution and got two critters eating the page.

Casual Listener

I don't see where I link my account to Facebook . I tried the http:// solution and got two critters eating the page.

Jamie

Spotify Legend

656 Views

3 replies

0 likes

  • 656 Views
  • 3 replies
  • 0 likes

Support for account migration.

Hi, I contacted support for assistance on whether its possible to migrate my account. Its been 6 days. How do I know if anyone is looking up on this case? (#00698545)

Casual Listener

Hi,   I contacted support for assistance on whether its possible to migrate my account. Its been 6 days. How do I know if anyone is looking up on this case?  (#00698545)

bem69

Casual Listener

494 Views

2 replies

0 likes

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  • 2 replies
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Google All Access Music

Dear Spotify - I have been given the opportunity to join Google's new All Access Music for 7.99/month and it will allow 10 devices offline or online versus your service which is 9.99/month 3 devices and only 1 offline. My question is: Are you plannin...

Casual Listener

Dear Spotify -   I have been given the opportunity to join Google's new All Access Music for 7.99/month and it will allow 10 devices offline or online versus your service which is 9.99/month...

xrbmail

Casual Listener

831 Views

2 replies

0 likes

  • 831 Views
  • 2 replies
  • 0 likes

"Block from Inbox" not working as expected

I have selected "Block from Inbox" for a particular user but when they share music to me, its still shows up in my inbox. I would expect this feature to stop this. Am I expecting this feature to do something it is not designed to do?

Regular

I have selected "Block from Inbox" for a particular user but when they share music to me, its still shows up in my inbox. I would expect this feature to stop this. Am I expecting this feature to do s...

dkellett

Regular

1230 Views

7 replies

0 likes

  • 1230 Views
  • 7 replies
  • 0 likes