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Can't cancel my spotify subscription

i try to cancel my subscription. I go to account, then to subscription, and it does not say anywhere to cancel my subscription. There is no "cancel my subscription" for me to click on.

Newbie

i try to cancel my subscription. I go to account, then to subscription, and it does not say anywhere to cancel my subscription. There is no "cancel my subscription" for me to click on.

meahtenoha

Spotify

1439 Views

2 replies

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Error 408

Just tried to log in to my spotify premium account and got this error. please help!

Newbie

Just tried to log in to my spotify premium account and got this error. please help!

meahtenoha

Spotify

358 Views

1 replies

0 likes

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My account was hacked

Yesterday my account was hacked. When I finally re-established a password (since it was changed), I found a new picture (actually I never had one up to begin with) and new birthdate information. Support has been beyond lously in dealing with this. I ...

Regular

Yesterday my account was hacked. When I finally re-established a password (since it was changed), I found a new picture (actually I never had one up to begin with) and new birthdate information.&nbsp...

Greg

Roadie

1491 Views

11 replies

0 likes

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I've just deleted my favourite Spotify playlist by mistake, how can I get it back?

I've just deleted my favourite Spotify playlist by mistake, how can I get it back? My username is mlerma and the name of the playlist was "At the indie disco - ex-pop chulo) Please help me with this, I'll very much appreciate it! thanks spotify!

Casual Listener

I've just deleted my favourite Spotify playlist by mistake, how can I get it back?    My username is mlerma and the name of the playlist was "At the indie disco - ex-pop chulo) &...

Greg

Roadie

1077 Views

8 replies

0 likes

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Solved!! What happened to my account?

I logged on Spotify just a few days ago and I started playing a song and then every 10-15 seconds it said "playback pause because the account is being used somewhere else". So I immediately logged off and changed my password. Logged back in and it's ...

Casual Listener

I logged on Spotify just a few days ago and I started playing a song and then every 10-15 seconds it said "playback pause because the account is being used somewhere else".   So I immediatel...

asihall

Casual Listener

1595 Views

4 replies

0 likes

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Password for device (Sonos) is not emailed

Hi, I requested a password for a device here: https://www.spotify.com/nl/account/set-device-password/ The screen tells me there is a mail on it's way with a password but I never got it. Tried a few times the last days (and checked my spam box) but I ...

Newbie

Hi,   I requested a password for a device here: https://www.spotify.com/nl/account/set-device-password/   The screen tells me there is a mail on it's way with a password but I never...

Peter__

Community Legend

569 Views

1 replies

0 likes

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  • 1 replies
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Please help me! Unlimited to premium

Hi! I payed with a giftcard (600nok) and I selected unlimited instead of premium.. I need premium desperately, so now I'm really frustrated.. please help me. need my music back to my phone asap

Casual Listener

Hi! I payed with a giftcard (600nok) and I selected unlimited instead of premium.. I need premium desperately, so now I'm really frustrated.. please help me. 😞 need my music back to my phone asap

Peter__

Community Legend

400 Views

1 replies

0 likes

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Premium Account Deactivation

hi, i clicked 'disconnect from facebook' in the preferences of my premium account, just to see what would happen, and it ended up deleting my entire premium acct! I didnt want to do that, i had to totally resign up and reactivate my premium subscript...

Newbie

hi,   i clicked 'disconnect from facebook' in the preferences of my premium account, just to see what would happen, and it ended up deleting my entire premium acct! I didnt want to do that, ...

Peter__

Community Legend

473 Views

1 replies

0 likes

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  • 1 replies
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Deleted playlist

Hello I accidently deleted my playlist "lugnt" about 9 minutes ago.. and yea I couldn't post in the "recover playlist" thread because it seems to be locked for some weird reason...

Casual Listener

Hello I accidently deleted my playlist "lugnt" about 9 minutes ago.. and yea I couldn't post in the "recover playlist" thread because it seems to be locked for some weird reason...

Peter__

Community Legend

357 Views

1 replies

0 likes

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  • 1 replies
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Time Limit

Hi, Spotify keeps telling me that I've used up my 10 hours monthly time limit, yet this is simply not the case. Is there a bug? Thanks, HC

Casual Listener

Hi,   Spotify keeps telling me that I've used up my 10 hours monthly time limit, yet this is simply not the case.   Is there a bug?   Thanks,   HC

Peter__

Community Legend

996 Views

5 replies

0 likes

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Why ??? Follow suggestion algorithm busted

Not sure why but for somereason spotify thinks i should follow someone that has no activity in spotify and that im not connected with in any way.. seems buggy to me

Newbie

Not sure why but for somereason spotify thinks i should follow someone that has no activity in spotify and that im not connected with in any way.. seems buggy to me  

Peter__

Community Legend

408 Views

1 replies

0 likes

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  • 1 replies
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Facebook account disabled

I didn't get banned from Facebook, but my account was disabled because I was using a pseudonym (a generic one) and somehow facebook found out. Yes, creepy. I am unable to log in to my facebook account and thus my Spotify account because the two were ...

Casual Listener

I didn't get banned from Facebook, but my account was disabled because I was using a pseudonym (a generic one) and somehow facebook found out.  Yes, creepy.  I am unable to log in to my fac...

Peter__

Community Legend

1005 Views

1 replies

0 likes

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  • 1 replies
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Solved!! Banned from Facebook

Hello. I was recently banned from Facebook - unfortunately my Spotify account was merged with my Facebook account so now I don't even have Spotify account. I've bought Premium account and now what? I've lost some $ and I can't listen to music from my...

Music Fan

Hello.   I was recently banned from Facebook - unfortunately my Spotify account was merged with my Facebook account so now I don't even have Spotify account. I've bought Premium account and ...

Peter__

Community Legend

1402 Views

3 replies

0 likes

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My playlists are gone !

Hi there ! I have been creating playlists for a friends party and somehow they have disappeared. Instead, there is a playlist visible that I have created weeks ago at a friends computer. Can someone please help me restore the playlists ? I remember t...

Newbie

Hi there ! 🙂 I have been creating playlists for a friends party and somehow they have disappeared.  Instead, there is a playlist visible that I have created weeks ago at a friends computer....

Peter__

Community Legend

521 Views

2 replies

0 likes

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Solved!! Premium has run out 1.5 months early

Hello, I bought 6 months of Premium as a gift for someone at Christmas and they put in the code on 25-12-2012. Their account is already Spotify Free and in spite of the fact that it's been little over 4 months. Does anyone know how to resolve this? R...

Casual Listener

Hello, I bought 6 months of Premium as a gift for someone at Christmas and they put in the code on 25-12-2012.   Their account is already Spotify Free and in spite of the fact that it's ...

Robbie

Spotify Legend

662 Views

2 replies

0 likes

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Unable to upgrade to Premium with code from Base package

I have recently taken out a mobile contract with Base in Belgium. I registered through the Base site for spotify and my 4 digit code was sent by text. Logged onto Spotify though PC and upgraded account to Premium using code - "The Premium code you en...

Newbie

I have recently taken out a mobile contract with Base in Belgium. I registered through the Base site for spotify and my 4 digit code was sent by text. Logged onto Spotify though PC and upgraded accou...

Greg

Roadie

515 Views

1 replies

0 likes

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MOG vs spotify

Mog has 320 bit rate for free and throughout their music plans, yet spotify only offers it on their 9.99. Why can't we get 320 on free or the $5 plan.

Casual Listener

Mog has 320 bit rate for free and throughout their music plans, yet spotify only offers it on their 9.99.  Why can't we get 320 on free or the $5 plan. 

rcyril

Newbie

8868 Views

7 replies

0 likes

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Solved!! All playlists and premium still gone. #00667578

Dear Sir/Madam. I tried contacting you trough the customer support contact form allmost 2 weeks ago, and I still havent heard from you. I did get the automated email reply though. Does it normally take this long to get a responce? All my playlists an...

Casual Listener

Dear Sir/Madam. I tried contacting you trough the customer support contact form allmost 2 weeks ago, and I still havent heard from you. I did get the automated email reply though. Does it norma...

Marius_Th

Casual Listener

663 Views

2 replies

0 likes

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Upraged for a one month Free Premium and got charged since day one

I upraged my account to Premium by clicking on "free one month premium" banner and gave my friend credit card number and he got charged since day one. I was planning to use only one month of free premium but it charged instantly. This is outrageous, ...

Casual Listener

I upraged my account to Premium by clicking on "free one month premium" banner and gave my friend credit card number and he got charged since day one. I was planning to use only one month of free pre...

Adam

Roadie

1057 Views

7 replies

0 likes

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Using abroad

So basically I am on vacation in the Philippines for a 2 month duration. I am registered in Denmark (where I live) and it won't let me update my location unless I have a credit card registered in the new location (which I obviously don't have). How c...

Newbie

So basically I am on vacation in the Philippines for a 2 month duration. I am registered in Denmark (where I live) and it won't let me update my location unless I have a credit card registered in the...

Adam

Roadie

427 Views

1 replies

0 likes

  • 427 Views
  • 1 replies
  • 0 likes