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CANCEL PREMIUM TRIAL AND GO TO UNLIMITED

I want to cancel my premium trial and change to the unlimited billing but it won't let me since my free trial is still going for another 24 hours. Please help.

Newbie

I want to cancel my premium trial and change to the unlimited billing but it won't let me since my free trial is still going for another 24 hours. Please help.

Adam

Roadie

404 Views

1 replies

0 likes

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Solved!! Traveling abroad for 3 months with a premiun account taking only phone (android)

I will travel from Spain to Mexico for at least 3 months and will take just my phone (where I have offline lists). Laptop stays at home in Spain.My premium subscription is paid every month by a spanish credit card. 3 questions: 1) Is mandatory to log...

Newbie

I will travel from Spain to Mexico for at least 3 months and will take just my phone (where I have offline lists). Laptop stays at home in Spain.My premium subscription  is paid every month by a...

Peter__

Community Legend

922 Views

1 replies

0 likes

  • 922 Views
  • 1 replies
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Playlist issues (most deleted not by me)

Hello Everyone, Today after work i jumped in my car and noticed that all but 1 of my playlists had been deleted. And oddly enough 1 new playlist was created. I have had issues logging in to my account of recently but i have never experienced my playl...

Visitor

Hello Everyone,   Today after work i jumped in my car and noticed that all but 1 of my playlists had been deleted. And oddly enough 1 new playlist was created. I have had issues logging in ...

Peter__

Community Legend

424 Views

1 replies

0 likes

  • 424 Views
  • 1 replies
  • 0 likes

Deleting the account, may this solve my problem?

Hello everyone! My problem is, that I installed Spotify on my previous computer. It had a Hungarian IP address, but I was using it in Sweden, and Spotify worked perfectly. Then that computer broke, and I was given a Macbook from my Swedish school. I ...

Newbie

Hello everyone! My problem is, that I installed Spotify on my previous computer. It had a Hungarian IP address, but I was using it in Sweden, and Spotify worked perfectly. Then that computer broke, a...

user-removed

Not applicable

595 Views

3 replies

0 likes

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  • 3 replies
  • 0 likes

Here's an Idea

Dear Spotify, there is one simple thing I would like that if you included would likely keep me paying your fee untill you cease to exist. This simple thing is the ability to pay for 1-2 months in one go without subscribing. I just went to the shop to...

Casual Listener

Dear Spotify, there is one simple thing I would like that if you included would likely keep me paying your fee untill you cease to exist. This simple thing is the ability to pay for 1-2 months in one...

meahtenoha

Spotify

731 Views

4 replies

1 likes

  • 731 Views
  • 4 replies
  • 1 likes

Desktop Pop-ups

Every time I boot up I get a whole bunch of Spotify pop-ups which I find very annoying! How do I prevent this?

Newbie

Every time I boot up I get a whole bunch of Spotify pop-ups which I find very annoying!  How do I prevent this?

meahtenoha

Spotify

505 Views

1 replies

0 likes

  • 505 Views
  • 1 replies
  • 0 likes

Premium worked for 4 days...

I bought Spotify Premium at a shop. The premium was supposed to last for 30 days... But today it ran out.. This really annoys me, since I paid for Spotify Premium! And when I logged in on spotify.com, it said that I'm currently using Spofity Free.. w...

Newbie

I bought Spotify Premium at a shop. The premium was supposed to last for 30 days... But today it ran out.. This really annoys me, since I paid for Spotify Premium! And when I logged in on spotify.com...

Peter__

Community Legend

1280 Views

2 replies

0 likes

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  • 2 replies
  • 0 likes

Switching Facebook Accounts

I recently created a new facebook profile so as to get rid of a bunch of clutter on an old one. Is there a way to link the new profile to my current Spotify profile so I don't lose any of my playlists?

Casual Listener

I recently created a new facebook profile so as to get rid of a bunch of clutter on an old one. Is there a way to link the new profile to my current Spotify profile so I don't lose any of my playlist...

Michael_Barclay

Casual Listener

491 Views

2 replies

0 likes

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  • 2 replies
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I didn't want to get the premium account for £10

Hello there, I wanted to get spotify premium with NUS discount. When I clicked "get premium" it automatically took £10 from my account. I have not consumed any music under spotify premium is it possible to either get, a refund or 2 months of spotify ...

Casual Listener

Hello there, I wanted to get spotify premium with NUS discount. When I clicked "get premium" it automatically took £10 from my account. I have not consumed any music under spotify premium is it possi...

Peter__

Community Legend

468 Views

1 replies

0 likes

  • 468 Views
  • 1 replies
  • 0 likes

Facebook friends still showing up after I unlinked my Facebook account!

I use Spotify Unlimited, and for a short while a few months ago, I linked my Facebook account to my Spotify account. I have since unlinked the two accounts, yet every time I have signed in since then, the same two Facebook friends keep appearing on t...

Visitor

I use Spotify Unlimited, and for a short while a few months ago, I linked my Facebook account to my Spotify account. I have since unlinked the two accounts, yet every time I have signed in since...

user-removed

Not applicable

642 Views

2 replies

0 likes

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  • 2 replies
  • 0 likes

Account already in use

Hi, I used to live in France, and I moved to Ireland in September. I can't use my account. I logged in with Facebook. But I can't change my profile to Ireland because every time I want to save changes, it says that my e-mail address is already in use...

Casual Listener

Hi,   I used to live in France, and I moved to Ireland in September. I can't use my account. I logged in with Facebook. But I can't change my profile to Ireland because every time I want to...

user-removed

Not applicable

1309 Views

7 replies

0 likes

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  • 7 replies
  • 0 likes

Internet radio on Spotify

I would like to create an internet radio channel with Spotify but is not about music or songs. It is all my own content and I have full copyright. I wonder does Spotify accept non-music programme?

Casual Listener

I would like to create an internet radio channel with Spotify but is not about music or songs. It is all my own content and I have full copyright. I wonder does Spotify accept non-music programme?&nb...

Robbie

Spotify Legend

1280 Views

3 replies

0 likes

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  • 3 replies
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Subscription bug

Hi, I have been a spotify unlimited subscribed since October 2012. It worked normally for about a month, when after this month suddenly my account was changed back to a spotify free account. Everysince this day, I have been paying for my subscription...

Casual Listener

Hi,   I have been a spotify unlimited subscribed since October 2012. It worked normally for about a month, when after this month suddenly my account was changed back to a spotify free accoun...

Peter__

Community Legend

592 Views

3 replies

0 likes

  • 592 Views
  • 3 replies
  • 0 likes

Lost music in playlist

Hey. When I woke up in the morning, I logged into my account and found a whole chunk of my music missing on my playlist, I forgot the name of the songs. Could a mod/admin recover them or something please. Thanks

Newbie

Hey. When I woke up in the morning, I logged into my account and found a whole chunk of my music missing on my playlist, I forgot the name of the songs.   Could a mod/admin recover them or...

Adam

Roadie

388 Views

1 replies

0 likes

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  • 1 replies
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wont play

Thus is the 2nd time thus has happened in 3 months. All my songs are on the phone but they're now faded and I can't play them. Please fix the problem. Aggravated.

Visitor

Thus is the 2nd time thus has happened in 3 months. All my songs are on the phone but they're now faded and I can't play them. Please fix the problem. Aggravated.

Adam

Roadie

464 Views

1 replies

0 likes

  • 464 Views
  • 1 replies
  • 0 likes

NUS Extra discount transfer to a new account

I created a new account because I dislike being connected through/with Facebook, not to mention the aggresively transparent privacy settings on Spotify's end. Thank god Facebook is not mandatory anymore! Thats why I created a new account. Problem is ...

Newbie

I created a new account because I dislike being connected through/with Facebook, not to mention the aggresively transparent privacy settings on Spotify's end. Thank god Facebook is not mandatory anym...

Adam

Roadie

924 Views

1 replies

0 likes

  • 924 Views
  • 1 replies
  • 0 likes

Unauthorized credit card charges

i have an unauthorized charge to my bank account and I want answers !!!!

Newbie

i have an unauthorized charge to my bank account and I want answers !!!! 

Adam

Roadie

656 Views

1 replies

0 likes

  • 656 Views
  • 1 replies
  • 0 likes

Unauthorised charge to my card

Last september I canceled my subscription completely with Spotify. Yet on closer inspection today I have found I am still being charged. I have checked my account details on Spoitfy and they show I should not be getting charged since me unsubscribing...

Newbie

Last september I canceled my subscription completely with Spotify. Yet on closer inspection today I have found I am still being charged. I have checked my account details on Spoitfy and they show I s...

Adam

Roadie

468 Views

1 replies

0 likes

  • 468 Views
  • 1 replies
  • 0 likes

Lost playlist again..

I have opened up my spotify this morning, and I got a notification for a song I would like, I dragged that song into my playlist and have noticed that its empty! Please help, the same thing happened yesterday and it took me ages to get my list togeth...

Visitor

I have opened up my spotify this morning, and I got a notification for a song I would like, I dragged that song into my playlist and have noticed that its empty! Please help, the same thing happened ...

Joe

Community Legend

871 Views

2 replies

0 likes

  • 871 Views
  • 2 replies
  • 0 likes