Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
This is content that is no longer relevant
Top 500 Singli 90s Borys D - this is my playlist containing 469 tracks (none of them linked to a local file). unfortunately it shows as empty when viewed by other spotify users
Top 500 Singli 90s Borys D - this is my playlist containing 469 tracks (none of them linked to a local file). unfortunately it shows as empty when viewed by other spotify users
Music Fan
1463 Views
6 replies
0 likes
Hi guys,I am new here so just like to start by saying hello! Ok, i have deleted a few playlists which i wasnt meant to deleted, and i have been told that a moderator could help me If you can help me i would appreciate it so much!!!Thank you,Alan
Hi guys, I am new here so just like to start by saying hello! 🙂 Ok, i have deleted a few playlists which i wasnt meant to deleted, and i have been told that a moderator could help me 🙂 If ...
Community Legend
858 Views
4 replies
0 likes
It keeps telling me I have no money in my account when I know for a fact I have more than enough to get spotify premium and keep it. Last I tried was in February I think, I've been trying since my 30 day trial vanished but it kept saying you don't ha...
It keeps telling me I have no money in my account when I know for a fact I have more than enough to get spotify premium and keep it. Last I tried was in February I think, I've been trying since my 30...
Not applicable
483 Views
1 replies
0 likes
First of all, I had trouble logging in to upgrade my account. Didn't hear anything from support until 5 days after request. Response was rude and didn't help. Finally get into my account, try to upgrade to premium and now it won't accept my VISA (yes...
First of all, I had trouble logging in to upgrade my account. Didn't hear anything from support until 5 days after request. Response was rude and didn't help. Finally get into my account, try to upgr...
Newbie
3092 Views
7 replies
1 likes
Hello. I just have logged in and found that all my playlists have been changed. My own ones have been deleted and there are many others instead. The account settings remains, but the playlists are gone!! Has been my user information been messed with ...
Hello. I just have logged in and found that all my playlists have been changed. My own ones have been deleted and there are many others instead. The account settings remains, but th...
Roadie
5936 Views
6 replies
0 likes
I follow some users accounts, but my spotify doesn't update their recent songs. I tought they didn't use Spotify, but they denied. So why I see always the same?
I follow some users accounts, but my spotify doesn't update their recent songs. I tought they didn't use Spotify, but they denied. So why I see always the same?
Casual Listener
1369 Views
6 replies
0 likes
Hi. I have Premium and have recently experienced problems on my mobile. My synched playlists to listen to offline, disappear after a few hours. This is very frustrating as I have to synch every day.Any suggestions? Thanks
Hi. I have Premium and have recently experienced problems on my mobile. My synched playlists to listen to offline, disappear after a few hours. This is very frustrating as I have to synch every day. ...
Community Legend
593 Views
2 replies
0 likes
I have disconnected the account from facebook and reconnected to the old one. But now i lost all my playlists etc. Its like im on a brand new account. Hoping for help! Frederik Laust Langvad
I have disconnected the account from facebook and reconnected to the old one. But now i lost all my playlists etc. Its like im on a brand new account. Hoping for help! Frederik ...
Community Legend
341 Views
1 replies
0 likes
Earlier today I upgraded to Spotify Premium again. Now when looking at the receipts, it seems you charged me twice.
Earlier today I upgraded to Spotify Premium again. Now when looking at the receipts, it seems you charged me twice.
Community Legend
405 Views
1 replies
0 likes
I recently purchased Spotify Premium before moving from the U.S.A. to Brazil, and was pleased to be able to access my music as I was settling in. However, after a routine software update, I was informed that I was no longer able to log in because "Sp...
I recently purchased Spotify Premium before moving from the U.S.A. to Brazil, and was pleased to be able to access my music as I was settling in. However, after a routine software update, I was...
Community Legend
758 Views
4 replies
0 likes
Didn't have the money in my account last Thursday to renew my Premium subscription and didn't get round to paying it up until last night when I went to pay and it wouldn't let me; the page wouldn't load. So when I got home just after midnight from wh...
Didn't have the money in my account last Thursday to renew my Premium subscription and didn't get round to paying it up until last night when I went to pay and it wouldn't let me; the page wouldn't l...
Spotify Legend
1596 Views
11 replies
0 likes
Hace un mes, actualicé mi cuenta a Premium por 9,99€ y Spotify me avisó de que era una prueba gratuita y me devolverían el dinero si cancelaba dicha "Premium" Cancelé mi cuenta antes de que pasara el tiempo pero aun no he visto esos 9,99€ que me pert...
Hace un mes, actualicé mi cuenta a Premium por 9,99€ y Spotify me avisó de que era una prueba gratuita y me devolverían el dinero si cancelaba dicha "Premium" Cancelé mi cuenta antes de ...
Community Legend
557 Views
1 replies
0 likes
So I tried Spotify for iPhone, 2 days ago and used the 48 hour trial. I got an email to get a free 30 day. So I figured I'd do that. I went to login to paypal on my phone and it wasn't working. It told me to go to my desktop and try it. I registered ...
So I tried Spotify for iPhone, 2 days ago and used the 48 hour trial. I got an email to get a free 30 day. So I figured I'd do that. I went to login to paypal on my phone and it was...
Casual Listener
553 Views
2 replies
0 likes
Hello:) Can someone please help me? My playlist won't update anymore:(( what can i do?
Hello:) Can someone please help me? My playlist won't update anymore:(( what can i do?
Not applicable
691 Views
3 replies
0 likes
Me conecte a spotify con mi facebook credencias y despues de eso la mayoria de mis listas ha desaparecido. Me gustaria mucho si me pudiera solucinarlo. Hice varios logging in and out y me desconecte de facebook pero el problema sigue... gracias por l...
Me conecte a spotify con mi facebook credencias y despues de eso la mayoria de mis listas ha desaparecido. Me gustaria mucho si me pudiera solucinarlo. Hice varios logging in and out y ...
Community Legend
773 Views
3 replies
0 likes
Hi! Upgraded to premium a couple of hours ago, have the receipt. Does not seem to be working, still have ads and still says to upgrade. I tried clicking upgrade again and it showed I was already premium. I've made sure my status says 'You have an act...
Hi! Upgraded to premium a couple of hours ago, have the receipt. Does not seem to be working, still have ads and still says to upgrade. I tried clicking upgrade again and it showed&nb...
Roadie
3891 Views
26 replies
0 likes
when i try to get spotify premium i get a message saying that i am not eligable for a free trial.fair enough but i cant get beyond this message to actually pay for premium.
when i try to get spotify premium i get a message saying that i am not eligable for a free trial.fair enough but i cant get beyond this message to actually pay for premium.
Roadie
1718 Views
15 replies
0 likes
Ok so at first we had my credit card for Spotify and I went to change that from my credit card to my debit card and you guys not only charged my new debit card but also the credit card. So I was paying 20 bucks a month for Spotify for like 3 months e...
Ok so at first we had my credit card for Spotify and I went to change that from my credit card to my debit card and you guys not only charged my new debit card but also the credit card. So I was payi...
Not applicable
892 Views
6 replies
0 likes
Did anyone else get charged £15 for bt fon wifi access pass when they signed up for Spotify Unlimited? I completed the 30 day free trial of Premium first. Didn't expect the extra charge! Thanks!
Did anyone else get charged £15 for bt fon wifi access pass when they signed up for Spotify Unlimited? I completed the 30 day free trial of Premium first. Didn't expect the extra charge! Thanks!
Community Legend
739 Views
2 replies
0 likes
Hello, I just bought a month of Spotify Premium, and I cannot get it working. I cannot use the premium features on my phone, nor my PC. I am still seeing and hearing advertisements in between my songs. Can someone please help? Thanks!
Hello, I just bought a month of Spotify Premium, and I cannot get it working. I cannot use the premium features on my phone, nor my PC. I am still seeing and hearing advertisements in between my song...
Roadie
521 Views
3 replies
0 likes
