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Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

778265 Views

18 replies

29 likes

  • 778265 Views
  • 18 replies
  • 29 likes

wont play

Thus is the 2nd time thus has happened in 3 months. All my songs are on the phone but they're now faded and I can't play them. Please fix the problem. Aggravated.

Visitor

Thus is the 2nd time thus has happened in 3 months. All my songs are on the phone but they're now faded and I can't play them. Please fix the problem. Aggravated.

Adam

Roadie

343 Views

1 replies

0 likes

  • 343 Views
  • 1 replies
  • 0 likes

NUS Extra discount transfer to a new account

I created a new account because I dislike being connected through/with Facebook, not to mention the aggresively transparent privacy settings on Spotify's end. Thank god Facebook is not mandatory anymore! Thats why I created a new account. Problem is ...

Newbie

I created a new account because I dislike being connected through/with Facebook, not to mention the aggresively transparent privacy settings on Spotify's end. Thank god Facebook is not mandatory anym...

Adam

Roadie

837 Views

1 replies

0 likes

  • 837 Views
  • 1 replies
  • 0 likes

Unauthorized credit card charges

i have an unauthorized charge to my bank account and I want answers !!!!

Newbie

i have an unauthorized charge to my bank account and I want answers !!!! 

Adam

Roadie

543 Views

1 replies

0 likes

  • 543 Views
  • 1 replies
  • 0 likes

Unauthorised charge to my card

Last september I canceled my subscription completely with Spotify. Yet on closer inspection today I have found I am still being charged. I have checked my account details on Spoitfy and they show I should not be getting charged since me unsubscribing...

Newbie

Last september I canceled my subscription completely with Spotify. Yet on closer inspection today I have found I am still being charged. I have checked my account details on Spoitfy and they show I s...

Adam

Roadie

363 Views

1 replies

0 likes

  • 363 Views
  • 1 replies
  • 0 likes

Lost playlist again..

I have opened up my spotify this morning, and I got a notification for a song I would like, I dragged that song into my playlist and have noticed that its empty! Please help, the same thing happened yesterday and it took me ages to get my list togeth...

Visitor

I have opened up my spotify this morning, and I got a notification for a song I would like, I dragged that song into my playlist and have noticed that its empty! Please help, the same thing happened ...

Joe

Community Legend

730 Views

2 replies

0 likes

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  • 2 replies
  • 0 likes

Others seeing my playlist as empty

Top 500 Singli 90s Borys D - this is my playlist containing 469 tracks (none of them linked to a local file). unfortunately it shows as empty when viewed by other spotify users

Casual Listener

Top 500 Singli 90s Borys D - this is my playlist containing 469 tracks (none of them linked to a local file). unfortunately it shows as empty when viewed by other spotify users

Onweerwolf

Music Fan

1056 Views

6 replies

0 likes

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  • 6 replies
  • 0 likes

Solved!! Recover deleted playlists

Hi guys,I am new here so just like to start by saying hello! Ok, i have deleted a few playlists which i wasnt meant to deleted, and i have been told that a moderator could help me If you can help me i would appreciate it so much!!!Thank you,Alan

Casual Listener

Hi guys, I am new here so just like to start by saying hello! 🙂 Ok, i have deleted a few playlists which i wasnt meant to deleted, and i have been told that a moderator could help me 🙂 If ...

Peter__

Community Legend

652 Views

4 replies

0 likes

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  • 4 replies
  • 0 likes

Can't buy premium after having Premium for 30 days

It keeps telling me I have no money in my account when I know for a fact I have more than enough to get spotify premium and keep it. Last I tried was in February I think, I've been trying since my 30 day trial vanished but it kept saying you don't ha...

Newbie

It keeps telling me I have no money in my account when I know for a fact I have more than enough to get spotify premium and keep it. Last I tried was in February I think, I've been trying since my 30...

user-removed

Not applicable

387 Views

1 replies

0 likes

  • 387 Views
  • 1 replies
  • 0 likes

Trying to sign up for Premium

First of all, I had trouble logging in to upgrade my account. Didn't hear anything from support until 5 days after request. Response was rude and didn't help. Finally get into my account, try to upgrade to premium and now it won't accept my VISA (yes...

Regular

First of all, I had trouble logging in to upgrade my account. Didn't hear anything from support until 5 days after request. Response was rude and didn't help. Finally get into my account, try to upgr...

checkoutthatlad

Newbie

2649 Views

7 replies

1 likes

  • 2649 Views
  • 7 replies
  • 1 likes

Solved!! All my playlists have been changed!!!

Hello. I just have logged in and found that all my playlists have been changed. My own ones have been deleted and there are many others instead. The account settings remains, but the playlists are gone!! Has been my user information been messed with ...

Roadie

Hello. I just have logged in and found that all my playlists have been changed.   My own ones have been deleted and there are many others instead.   The account settings remains, but th...

Tokafondo

Roadie

5625 Views

6 replies

0 likes

playlists changed
Playlists deleted
playlists gone
  • 5625 Views
  • 6 replies
  • 0 likes

Solved!! observing other users

I follow some users accounts, but my spotify doesn't update their recent songs. I tought they didn't use Spotify, but they denied. So why I see always the same?

Casual Listener

I follow some users accounts, but my spotify doesn't update their recent songs. I tought they didn't use Spotify, but they denied. So why I see always the same?

surja

Casual Listener

1056 Views

6 replies

0 likes

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  • 6 replies
  • 0 likes

offline playlists

Hi. I have Premium and have recently experienced problems on my mobile. My synched playlists to listen to offline, disappear after a few hours. This is very frustrating as I have to synch every day.Any suggestions? Thanks

Newbie

Hi. I have Premium and have recently experienced problems on my mobile. My synched playlists to listen to offline, disappear after a few hours. This is very frustrating as I have to synch every day. ...

Taylor

Community Legend

450 Views

2 replies

0 likes

  • 450 Views
  • 2 replies
  • 0 likes

Lost my playlists after accidently connecting a different facebook account

I have disconnected the account from facebook and reconnected to the old one. But now i lost all my playlists etc. Its like im on a brand new account. Hoping for help! Frederik Laust Langvad

Newbie

I have disconnected the account from facebook and reconnected to the old one. But now i lost all my playlists etc. Its like im on a brand new account.   Hoping for help!   Frederik ...

Taylor

Community Legend

265 Views

1 replies

0 likes

  • 265 Views
  • 1 replies
  • 0 likes

I've been charged twice?

Earlier today I upgraded to Spotify Premium again. Now when looking at the receipts, it seems you charged me twice.

Music Fan

Earlier today I upgraded to Spotify Premium again. Now when looking at the receipts, it seems you charged me twice.

Joe

Community Legend

319 Views

1 replies

0 likes

  • 319 Views
  • 1 replies
  • 0 likes

Premium user living abroad, can no longer access account after software update

I recently purchased Spotify Premium before moving from the U.S.A. to Brazil, and was pleased to be able to access my music as I was settling in. However, after a routine software update, I was informed that I was no longer able to log in because "Sp...

Newbie

I recently purchased Spotify Premium before moving from the U.S.A. to Brazil, and was pleased to be able to access my music as I was settling in.  However, after a routine software update, I was...

Peter__

Community Legend

595 Views

4 replies

0 likes

  • 595 Views
  • 4 replies
  • 0 likes

Spotify account deactivated and disappeared - reverted back to old account?!?!

Didn't have the money in my account last Thursday to renew my Premium subscription and didn't get round to paying it up until last night when I went to pay and it wouldn't let me; the page wouldn't load. So when I got home just after midnight from wh...

Regular

Didn't have the money in my account last Thursday to renew my Premium subscription and didn't get round to paying it up until last night when I went to pay and it wouldn't let me; the page wouldn't l...

Jamie

Spotify Legend

1142 Views

11 replies

0 likes

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  • 11 replies
  • 0 likes

Solved!! 30 Days FREE trial is not FREE

Hace un mes, actualicé mi cuenta a Premium por 9,99€ y Spotify me avisó de que era una prueba gratuita y me devolverían el dinero si cancelaba dicha "Premium" Cancelé mi cuenta antes de que pasara el tiempo pero aun no he visto esos 9,99€ que me pert...

Newbie

Hace un mes, actualicé mi cuenta a Premium por 9,99€ y Spotify me avisó de que era una prueba gratuita y me devolverían el dinero si cancelaba dicha "Premium"   Cancelé mi cuenta antes de ...

Peter__

Community Legend

438 Views

1 replies

0 likes

  • 438 Views
  • 1 replies
  • 0 likes

didn't get the free 30 days

So I tried Spotify for iPhone, 2 days ago and used the 48 hour trial. I got an email to get a free 30 day. So I figured I'd do that. I went to login to paypal on my phone and it wasn't working. It told me to go to my desktop and try it. I registered ...

Casual Listener

So I tried Spotify for iPhone, 2 days ago and used the 48 hour trial.  I got an email to get a free 30 day.  So I figured I'd do that.  I went to login to paypal on my phone and it was...

allnightpwny

Casual Listener

441 Views

2 replies

0 likes

  • 441 Views
  • 2 replies
  • 0 likes

Solved!! can someone help me?

Hello:) Can someone please help me? My playlist won't update anymore:(( what can i do?

Casual Listener

Hello:) Can someone please help me? My playlist won't update anymore:(( what can i do?

user-removed

Not applicable

495 Views

3 replies

0 likes

  • 495 Views
  • 3 replies
  • 0 likes