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Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

780651 Views

18 replies

29 likes

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Recuperar mis listas

Me conecte a spotify con mi facebook credencias y despues de eso la mayoria de mis listas ha desaparecido. Me gustaria mucho si me pudiera solucinarlo. Hice varios logging in and out y me desconecte de facebook pero el problema sigue... gracias por l...

Newbie

Me conecte a spotify con mi facebook credencias y despues de eso la mayoria de mis listas ha desaparecido.  Me gustaria mucho si me pudiera solucinarlo. Hice varios logging in and out y  ...

Peter__

Community Legend

565 Views

3 replies

0 likes

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  • 3 replies
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Solved!! Upgrade problems

Hi! Upgraded to premium a couple of hours ago, have the receipt. Does not seem to be working, still have ads and still says to upgrade. I tried clicking upgrade again and it showed I was already premium. I've made sure my status says 'You have an act...

Casual Listener

Hi!   Upgraded to premium a couple of hours ago, have the receipt. Does not seem to be working, still have ads and still says to upgrade. I tried clicking upgrade again and it showed&nb...

Adam

Roadie

2718 Views

26 replies

0 likes

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why cant i upgrade

when i try to get spotify premium i get a message saying that i am not eligable for a free trial.fair enough but i cant get beyond this message to actually pay for premium.

Newbie

when i try to get spotify premium i get a message saying that i am not eligable for a free trial.fair enough but i cant get beyond this message to actually  pay for premium.

Adam

Roadie

1182 Views

15 replies

0 likes

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Can I please have my Spotify back please ?

Ok so at first we had my credit card for Spotify and I went to change that from my credit card to my debit card and you guys not only charged my new debit card but also the credit card. So I was paying 20 bucks a month for Spotify for like 3 months e...

Visitor

Ok so at first we had my credit card for Spotify and I went to change that from my credit card to my debit card and you guys not only charged my new debit card but also the credit card. So I was payi...

user-removed

Not applicable

665 Views

6 replies

0 likes

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Extra charges??

Did anyone else get charged £15 for bt fon wifi access pass when they signed up for Spotify Unlimited? I completed the 30 day free trial of Premium first. Didn't expect the extra charge! Thanks!

Newbie

Did anyone else get charged £15 for bt fon wifi access pass when they signed up for Spotify Unlimited? I completed the 30 day free trial of Premium first. Didn't expect the extra charge! Thanks!

Liam

Community Legend

628 Views

2 replies

0 likes

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Just payed for a premium account-Not getting premium

Hello, I just bought a month of Spotify Premium, and I cannot get it working. I cannot use the premium features on my phone, nor my PC. I am still seeing and hearing advertisements in between my songs. Can someone please help? Thanks!

Casual Listener

Hello, I just bought a month of Spotify Premium, and I cannot get it working. I cannot use the premium features on my phone, nor my PC. I am still seeing and hearing advertisements in between my song...

Adam

Roadie

396 Views

3 replies

0 likes

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  • 3 replies
  • 0 likes

Playlists/Subscription Missing

Got a new job and a new mac, and now when I log on yo Spotify via my desktop I'm told I don't have a premium account. Everything works perfect from my Iphone (playlists, playing offline etc) but none of the premium-features work from the desktop-app…...

Newbie

Got a new job and a new mac, and now when I log on yo Spotify via my desktop I'm told I don't have a premium account. Everything works perfect from my Iphone (playlists, playing offline etc) but none...

Adam

Roadie

330 Views

1 replies

0 likes

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  • 1 replies
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Don't want my facebook and spotify accounts linked

How do I do this? I tried to reset my spotify password but it says I need to log in through facebook which I dont want to. Am I not able to have spotify without it accessing facebook?

Visitor

How do I do this? I tried to reset my spotify password but it says I need to log in through facebook which I dont want to. Am I not able to have spotify without it accessing facebook?

Adam

Roadie

801 Views

1 replies

0 likes

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  • 1 replies
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Facebook: Spotify activity log gone.

Hi All, I have been a Spotify member since April, and my Facebook Activity has shown me the total number of songs I've listened to & a breakdown for each month...up until the day before yesterday. Now I've only got September's activity showing. Is th...

Casual Listener

Hi All,   I have been a Spotify member since April, and my Facebook Activity has shown me the total number of songs I've listened to & a breakdown for each month...up until the day befor...

gooshyar

Roadie

3196 Views

9 replies

1 likes

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  • 9 replies
  • 1 likes

delete facebook

If my spotify and facebook are connected together but I wanted to deactivate my facebook how do I get a username for my spotify so I can still listen to my music without deactivating both?

Newbie

If my spotify and facebook are connected together but I wanted to deactivate my facebook how do I get a username for my spotify so I can still listen to my music without deactivating both?

Adam

Roadie

468 Views

2 replies

1 likes

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  • 2 replies
  • 1 likes

Solved!! Lost a playlist

Hello and nice to meet you! I've been a Spotify user for some time now and just noticed one of my playlists disappeared. I did not delete it and was just using it yesterday. Just trying to see how I can get that back asap. -Trish

Casual Listener

Hello and nice to meet you!   I've been a Spotify user for some time now and just noticed one of my playlists disappeared.  I did not delete it and was just using it yesterday.  Ju...

chelle223

Casual Listener

1888 Views

12 replies

0 likes

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Spotify charged me when I already cancelled my Premium Account!?

Spotify charged me today and I had already cancelled my account last month. I emailed customer service and have not heard back. My account has been overdrawn due to their transaction. I need this fixed ASAP!!!

Visitor

Spotify charged me today and I had already cancelled my account last month. I emailed customer service and have not heard back. My account has been overdrawn due to their transaction. I need this fix...

Peter__

Community Legend

1278 Views

1 replies

0 likes

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  • 1 replies
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how to delete a facebook account from my spotify account

I originally created my account through spotify since I don't have a facebook account . Some how my mom's facebook account is now linked to my account. I tried the "disconnect from facebook" under social network but her profile picture is still there...

Casual Listener

I originally created my account through spotify since I don't  have a facebook account . Some how my mom's facebook account is now linked to my account.  I tried the "disconnect from facebo...

mjtinez21

Casual Listener

1112 Views

4 replies

0 likes

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Duplicate Profile/ Major Login Problem

Hi! Okay so I have a crazy little issue going on. ----Long story short I have a duplicate "profile" set up. I was wondering if you could go in and change it so that my facebook log in information would connect to the original profile. I have all my o...

Visitor

Hi! Okay so I have a crazy little issue going on. ----Long story short I have a duplicate "profile" set up. I was wondering if you could go in and change it so that my facebook log in information wou...

Peter__

Community Legend

407 Views

1 replies

0 likes

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  • 1 replies
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Deleted my playlist by mistake

Is there a way to recover my mistakenly deleted playlist. It was called "me gusta" I spent weeks working on it to make it perfect. And deleted it by accident thinking I was deleting a single song.

Newbie

Is there a way to recover my mistakenly deleted playlist. It was called "me gusta" I spent weeks working on it to make it perfect. And deleted it by accident thinking I was deleting a single son...

Peter__

Community Legend

315 Views

1 replies

0 likes

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  • 1 replies
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Being double charged for upgrade!

Can anybody tell me how I get in contact with Spotify to sort out a problem with my credit card being double charged for my Premium subscription? I feel I'm being ripped off.

Newbie

Can anybody tell me how I get in contact with Spotify to sort out a problem with my credit card being double charged for my Premium subscription? I feel I'm being ripped off.

Peter__

Community Legend

324 Views

1 replies

0 likes

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  • 1 replies
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Can't remove debit card

I want to remove my debit card and delete my account but when i try to remove my payment option it doesn't change anything?

Newbie

I want to remove my debit card and delete my account but when i try to remove my payment option it doesn't change anything?

Peter__

Community Legend

732 Views

1 replies

0 likes

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  • 1 replies
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Playback issues

So the replay and shuffle arent working. Its supposed to go in alphabetical order for the title of songs, but it just skips around! HELP!

Newbie

So the replay and shuffle arent working. Its supposed to go in alphabetical order for the title of songs, but it just skips around! HELP!

Peter__

Community Legend

390 Views

1 replies

0 likes

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Upgrading from Free to 30 Day Premium Trial: Reverting to Free afterwards?

Thinking of trying the 30 day Premium Trial but worried that if I decide NOT to proceed after 30 days then I might not be able to revert back to FREE. ie Does it revert to a very basic option or will it give me FREE again? Thanks....Steve

Newbie

Thinking of trying the 30 day Premium Trial but worried that if I decide NOT to proceed after 30 days then I might not be able to revert back to FREE. ie Does it revert to a very basic option or will...

Taylor

Community Legend

428 Views

1 replies

0 likes

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  • 1 replies
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Spotify premium is not working

Hi. I just bought spotify premium but it's not working at all! Please help

Newbie

Hi. I just bought spotify premium but it's not working at all! Please help

Taylor

Community Legend

310 Views

1 replies

0 likes

  • 310 Views
  • 1 replies
  • 0 likes