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Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

779646 Views

18 replies

29 likes

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Paid for unlimited, payment took, no upgrade

I paid for spotify unlimited, and the payment has been taken from my paypal, yet my account still says that I am using spotify free and it won't change when I open spotify. What's going on?

Newbie

I paid for spotify unlimited, and the payment has been taken from my paypal, yet my account still says that I am using spotify free and it won't change when I open spotify. What's going on?

Taylor

Community Legend

310 Views

1 replies

0 likes

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Missing Tracks

I am new here - was on spotify before but my old apple OSX couldn't keep up with Spotify revisions (complicated as to why I couldn't upgrade). Have a nice new mac so got on board again. Have spent a happy week or so compiling 900+ tracks. Yesterday w...

Casual Listener

I am new here - was on spotify before but my old apple OSX couldn't keep up with Spotify revisions (complicated as to why I couldn't upgrade). Have a nice new mac so got on board again. Have spent a ...

todspur

Casual Listener

478 Views

5 replies

0 likes

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Solved!! Break Playlist by copying 284+/- songs = unsyncable playlist. Bug?

I submitted a case on this but received no response: Case #: 00670957 It took me some time to sort this out on my end, but it appears if you add more than ~284 songs to a playlist at once (example: merging two playlists) it will result in the playlis...

Roadie

I submitted a  case on this but received no response: Case #: 00670957   It took me some time to sort this out on my end, but it appears if you add more than ~284 songs to a playlist...

davidknight100

Roadie

1307 Views

10 replies

0 likes

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Premium??

Just upgraded my account to premium for the free month but it still wont let me play any sogs on my spotify, it says i have spent the 10hours of music u get when u are in the free version. any ideas and help?

Newbie

Just upgraded my account to premium for the free month but it still wont let me play any sogs on my spotify, it says i have spent the 10hours of music u get when u are in the free version.  an...

Liam

Community Legend

554 Views

3 replies

0 likes

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Cannot access profile to change profile settings or subscription to change settings

Every time I try to access my spotify profile page it comes up blank or I get an error message (502) so I can't change any settings on my account. My subscription status says "Sorry, could not get your subscription status at the moment." so I can't e...

Newbie

Every time I try to access my spotify profile page it comes up blank or I get an error message (502) so I can't change any settings on my account. My subscription status says  "Sorry, could no...

Sam

Spotify

558 Views

2 replies

0 likes

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  • 2 replies
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The subscription page says 'Bad Gateway' / I'm having trouble paying

Hey everyone, We're having a little website trouble at the moment, meaning you might get an error message when trying to pay. Don't worry, the team is on it. It should be sorted shortly. We'll keep you updated here.

Spotify

Hey everyone,   We're having a little website trouble at the moment, meaning you might get an error message when trying to pay.   Don't worry, the team is on it. It should be sorted...

Sam

Spotify

1053 Views

1 replies

0 likes

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password problems

No matter what I make my new password, it doesn't let me log in! Isn't there anyone to talk to?

Casual Listener

No matter what I make my new password, it doesn't let me log in! Isn't there anyone to talk to?  

Taylor

Community Legend

502 Views

1 replies

0 likes

  • 502 Views
  • 1 replies
  • 0 likes

Solved!! Removed my Facebook profile, now I want to upgrade to Spotify Premium. Will it re-activate my FB?

As the title suggests, I have removed my Facebook but I want to upgrade my Spotify that was linked to my FB page. How do I do this?

Casual Listener

As the title suggests, I have removed my Facebook but I want to upgrade my Spotify that was linked to my FB page. How do I do this?

Leejin

Casual Listener

1319 Views

2 replies

0 likes

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Downloading Music

I know I read prior to signing up for Premium that if you were a premium member you could download songs. I want to download them and listen to them on my iPhone 5. I generally use this service on my work PC while at my desk. But I would like to abil...

Newbie

I know I read prior to signing up for Premium that if you were a premium member you could download songs.  I want to download them and listen to them on my iPhone 5.  I generally use this s...

Sam

Spotify

306 Views

1 replies

0 likes

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  • 1 replies
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Says I am not available for the Premium Tiral

I had difficulties with my carrier (Sprint) sending the text to my phone. I sent multiple texts and Sprint delelted the feature that was blocking the text from being sent. Now, when I click "Get Premium" -- I am not able to have the trial as it says ...

Casual Listener

I had difficulties with my carrier (Sprint) sending the text to my phone. I sent multiple texts and Sprint delelted the feature that was blocking the text from being sent. Now, when I click "Get Prem...

Kogadin

Regular

405 Views

3 replies

0 likes

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  • 3 replies
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PLEASE HELP ME!

one of my playlists disappeared this morning and it was my biggest playlist (3000 titles) and I didn't delete it. anything I can do? Thanks in advance

Newbie

one of my playlists disappeared this morning and it was my biggest playlist (3000 titles) and I didn't delete it.  anything I can do?  Thanks in advance

Peter__

Community Legend

283 Views

1 replies

0 likes

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  • 1 replies
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Solved!! Deactivated Facebook, lost my Premium account.

Over the weekend I deactived my Facebook account - I did not realise at the time that Spotify is intrinsically linked to Facebook. I have reactivated now, however I seem to no longer be a Premium member (my payments for Premium are all current). Plea...

Visitor

Over the weekend I deactived my Facebook account - I did not realise at the time that Spotify is intrinsically linked to Facebook.  I have reactivated now, however I seem to no longer be a Premi...

user-removed

Not applicable

443 Views

2 replies

0 likes

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  • 2 replies
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Solved!! I did not recieve my free trial

Hello, I signed up for your free premium trial, but instead of recieving a free month money has been withdrawn from my account for the premium membership, how come?

Casual Listener

Hello,   I signed up for your free premium trial, but instead of recieving a free month money has been withdrawn from my account for the premium membership, how come?

zekuta

Casual Listener

422 Views

2 replies

0 likes

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  • 2 replies
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Some one is using my Spotify

Someone is using it all the time so I cant use it because it keeps pausing. Please help me log out all devices.Jocke

Casual Listener

Someone is using it all the time so I cant use it because it keeps pausing. Please help me log out all devices. Jocke

trashwang

Casual Listener

318 Views

2 replies

0 likes

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  • 2 replies
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Solved!! account says free but i pay for premium

I used the free trial of spotify premium for a month but it recently ran out and I was going to pay for it however, it still says I am using the free one. I still have ads and I can't listen on my phone, and I also can't cancel my subscription. What ...

Newbie

I used the free trial of spotify premium for a month but it recently ran out and I was going to pay for it however, it still says I am using the free one. I still have ads and I can't listen on my ph...

Peter__

Community Legend

774 Views

1 replies

0 likes

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Observations on lack of "family" packages or support

Hi, Just started using Spotify and so far I'm fairly impressed. I've signed up with an account to use for me and my wife, and we're giving Premium a try. After testing though it seems that I can't be listening to one thing in one room, and her to som...

Newbie

Hi,   Just started using Spotify and so far I'm fairly impressed. I've signed up with an account to use for me and my wife, and we're giving Premium a try. After testing though it seems that...

Peter__

Community Legend

304 Views

1 replies

0 likes

  • 304 Views
  • 1 replies
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pay for premium but my account says I still have spotify free

I have payed for spotify premium for several months now but my account information says I still have the free version. I cant listen offline and I still get ads. What to do?

Newbie

I have payed for spotify premium for several months now but my account information says I still have the free version. I cant listen offline and I still get ads. What to do?

Peter__

Community Legend

411 Views

1 replies

0 likes

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My spotifyaccount has switch from a premium to a free and was only connected to my facebook

Its more. without any username or password of its own. My old spotifyaccount has connected to my facebookaccount and switched from a free to a premiumaccount so now there is no way of accessing the new account. Simply put. The old account with spotif...

Newbie

Its more.  without any username or password of its own.   My old spotifyaccount  has connected to my facebookaccount and switched from a free to a premiumaccount so now there ...

Peter__

Community Legend

310 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Can't login to my account

Since yesterday I'm not able to login to my premium account. I already changed my passwords of both my spotify and Facebook account and it still refuses me. On the website I can log in, but my username is suddenly changed into a strange number. Also ...

Newbie

Since yesterday I'm not able to login to my premium account. I already changed my passwords of both my spotify and Facebook account and it still refuses me. On the website I can log in, but my userna...

Peter__

Community Legend

302 Views

1 replies

0 likes

  • 302 Views
  • 1 replies
  • 0 likes

samma kort 2 konto hur ?

hej jag ska ha en till konto  på samma kort hur gör jag ?    

Casual Listener

hej jag ska ha en till konto  på samma kort hur gör jag ?    

Peter__

Community Legend

784 Views

7 replies

0 likes

  • 784 Views
  • 7 replies
  • 0 likes