Announcements

Help Wizard

Step 1

NEXT STEP

Archived content

This is content that is no longer relevant

Start a topic

The subscription page says 'Bad Gateway' / I'm having trouble paying

Hey everyone, We're having a little website trouble at the moment, meaning you might get an error message when trying to pay. Don't worry, the team is on it. It should be sorted shortly. We'll keep you updated here.

Spotify

Spotify

Hey everyone,   We're having a little website trouble at the moment, meaning you might get an error message when trying to pay.   Don't worry, the team is on it. It should be sorted...

Sam

Spotify

1139 Views

1 replies

0 likes

  • 1139 Views
  • 1 replies
  • 0 likes

password problems

No matter what I make my new password, it doesn't let me log in! Isn't there anyone to talk to?

Casual Listener

No matter what I make my new password, it doesn't let me log in! Isn't there anyone to talk to?  

Taylor

Community Legend

541 Views

1 replies

0 likes

  • 541 Views
  • 1 replies
  • 0 likes

Solved!! Removed my Facebook profile, now I want to upgrade to Spotify Premium. Will it re-activate my FB?

As the title suggests, I have removed my Facebook but I want to upgrade my Spotify that was linked to my FB page. How do I do this?

Casual Listener

As the title suggests, I have removed my Facebook but I want to upgrade my Spotify that was linked to my FB page. How do I do this?

Leejin

Casual Listener

1453 Views

2 replies

0 likes

  • 1453 Views
  • 2 replies
  • 0 likes

Downloading Music

I know I read prior to signing up for Premium that if you were a premium member you could download songs. I want to download them and listen to them on my iPhone 5. I generally use this service on my work PC while at my desk. But I would like to abil...

Newbie

I know I read prior to signing up for Premium that if you were a premium member you could download songs.  I want to download them and listen to them on my iPhone 5.  I generally use this s...

Sam

Spotify

363 Views

1 replies

0 likes

  • 363 Views
  • 1 replies
  • 0 likes

Says I am not available for the Premium Tiral

I had difficulties with my carrier (Sprint) sending the text to my phone. I sent multiple texts and Sprint delelted the feature that was blocking the text from being sent. Now, when I click "Get Premium" -- I am not able to have the trial as it says ...

Casual Listener

I had difficulties with my carrier (Sprint) sending the text to my phone. I sent multiple texts and Sprint delelted the feature that was blocking the text from being sent. Now, when I click "Get Prem...

Kogadin

Regular

531 Views

3 replies

0 likes

  • 531 Views
  • 3 replies
  • 0 likes

PLEASE HELP ME!

one of my playlists disappeared this morning and it was my biggest playlist (3000 titles) and I didn't delete it. anything I can do? Thanks in advance

Newbie

one of my playlists disappeared this morning and it was my biggest playlist (3000 titles) and I didn't delete it.  anything I can do?  Thanks in advance

Peter__

Community Legend

333 Views

1 replies

0 likes

  • 333 Views
  • 1 replies
  • 0 likes

Solved!! Deactivated Facebook, lost my Premium account.

Over the weekend I deactived my Facebook account - I did not realise at the time that Spotify is intrinsically linked to Facebook. I have reactivated now, however I seem to no longer be a Premium member (my payments for Premium are all current). Plea...

Visitor

Over the weekend I deactived my Facebook account - I did not realise at the time that Spotify is intrinsically linked to Facebook.  I have reactivated now, however I seem to no longer be a Premi...

user-removed

Not applicable

519 Views

2 replies

0 likes

  • 519 Views
  • 2 replies
  • 0 likes

Solved!! I did not recieve my free trial

Hello, I signed up for your free premium trial, but instead of recieving a free month money has been withdrawn from my account for the premium membership, how come?

Casual Listener

Hello,   I signed up for your free premium trial, but instead of recieving a free month money has been withdrawn from my account for the premium membership, how come?

zekuta

Casual Listener

508 Views

2 replies

0 likes

  • 508 Views
  • 2 replies
  • 0 likes

Some one is using my Spotify

Someone is using it all the time so I cant use it because it keeps pausing. Please help me log out all devices.Jocke

Casual Listener

Someone is using it all the time so I cant use it because it keeps pausing. Please help me log out all devices. Jocke

trashwang

Casual Listener

413 Views

2 replies

0 likes

  • 413 Views
  • 2 replies
  • 0 likes

Solved!! account says free but i pay for premium

I used the free trial of spotify premium for a month but it recently ran out and I was going to pay for it however, it still says I am using the free one. I still have ads and I can't listen on my phone, and I also can't cancel my subscription. What ...

Newbie

I used the free trial of spotify premium for a month but it recently ran out and I was going to pay for it however, it still says I am using the free one. I still have ads and I can't listen on my ph...

Peter__

Community Legend

853 Views

1 replies

0 likes

  • 853 Views
  • 1 replies
  • 0 likes

Observations on lack of "family" packages or support

Hi, Just started using Spotify and so far I'm fairly impressed. I've signed up with an account to use for me and my wife, and we're giving Premium a try. After testing though it seems that I can't be listening to one thing in one room, and her to som...

Newbie

Hi,   Just started using Spotify and so far I'm fairly impressed. I've signed up with an account to use for me and my wife, and we're giving Premium a try. After testing though it seems that...

Peter__

Community Legend

346 Views

1 replies

0 likes

  • 346 Views
  • 1 replies
  • 0 likes

pay for premium but my account says I still have spotify free

I have payed for spotify premium for several months now but my account information says I still have the free version. I cant listen offline and I still get ads. What to do?

Newbie

I have payed for spotify premium for several months now but my account information says I still have the free version. I cant listen offline and I still get ads. What to do?

Peter__

Community Legend

460 Views

1 replies

0 likes

  • 460 Views
  • 1 replies
  • 0 likes

My spotifyaccount has switch from a premium to a free and was only connected to my facebook

Its more. without any username or password of its own. My old spotifyaccount has connected to my facebookaccount and switched from a free to a premiumaccount so now there is no way of accessing the new account. Simply put. The old account with spotif...

Newbie

Its more.  without any username or password of its own.   My old spotifyaccount  has connected to my facebookaccount and switched from a free to a premiumaccount so now there ...

Peter__

Community Legend

360 Views

1 replies

0 likes

  • 360 Views
  • 1 replies
  • 0 likes

Can't login to my account

Since yesterday I'm not able to login to my premium account. I already changed my passwords of both my spotify and Facebook account and it still refuses me. On the website I can log in, but my username is suddenly changed into a strange number. Also ...

Newbie

Since yesterday I'm not able to login to my premium account. I already changed my passwords of both my spotify and Facebook account and it still refuses me. On the website I can log in, but my userna...

Peter__

Community Legend

347 Views

1 replies

0 likes

  • 347 Views
  • 1 replies
  • 0 likes

samma kort 2 konto hur ?

hej jag ska ha en till konto  på samma kort hur gör jag ?    

Casual Listener

hej jag ska ha en till konto  på samma kort hur gör jag ?    

Peter__

Community Legend

993 Views

7 replies

0 likes

  • 993 Views
  • 7 replies
  • 0 likes

Someone is logging into my spotify account

Hello. Yesterday I had trouble with my spotify account due to someone constantly logging into my account. I change my password and after 10 mins it stopped. I just logged into my spotify account on my home PC and the same problem starts again. I have...

Casual Listener

Hello.   Yesterday I had trouble with my spotify account due to someone constantly logging into my account. I change my password and after 10 mins it stopped. I just logged into my spotify a...

Everdean

Casual Listener

728 Views

2 replies

0 likes

  • 728 Views
  • 2 replies
  • 0 likes

How to switch to Ordinary Spotify User

Hi, I registered to Spotify with my Facebook-Login. How can I switch to login with a spotify user.

Visitor

Hi, I registered to Spotify with my Facebook-Login. How can I switch to login with a spotify user.

Adam

Roadie

424 Views

1 replies

0 likes

  • 424 Views
  • 1 replies
  • 0 likes

Does using Soundrop count towards the 10 hour limit?

If it does, I will use the web version, but I would prefer the spotify version as it let's you preview. Although the web version doesn't have ads but then it does play a dodgy kareoke video version of the song sometimes

Casual Listener

If it does, I will use the web version, but I would prefer the spotify version as it let's you preview.  Although the web version doesn't have ads but then it does play a dodgy kareoke video ver...

Peter__

Community Legend

768 Views

3 replies

0 likes

  • 768 Views
  • 3 replies
  • 0 likes

Solved!! Subscribing to Spotify Through Mobile Phone Provider

I have been a Spotify subscriber for about a year now, and in general I like it very much. Now I've just discovered that my mobile phone provider offers to subscribe to Spotify through them, with the result that all Spotify data transfer won't be cou...

Gig Goer

I have been a Spotify subscriber for about a year now, and in general I like it very much. Now I've just discovered that my mobile phone provider offers to subscribe to Spotify through them, with the...

world-in-union

Gig Goer

911 Views

2 replies

0 likes

  • 911 Views
  • 2 replies
  • 0 likes

Solved!! Ireland doesn’t have area codes

Spotify insists on entering an area code for payment. But Ireland doesn’t have any area codes. Please help.

Newbie

Spotify insists on entering an area code for payment. But Ireland doesn’t have any area codes. Please help.   

Adam

Roadie

629 Views

1 replies

0 likes

  • 629 Views
  • 1 replies
  • 0 likes