Announcements

Help Wizard

Step 1

NEXT STEP

Archived content

This is content that is no longer relevant

Start a topic

Top lists not updating

I have (as many other users, I assume) my top lists set to "me". I want to see what I listen to the most. I have had Spotify for about 18 months now. The Top Lists have not been updated for several weeks. And, when they DID work, they were only updat...

Visitor

I have (as many other users, I assume) my top lists set to "me". I want to see what I listen to the most. I have had Spotify for about 18 months now. The Top Lists have not been updated for several w...

511 Views

0 replies

0 likes

  • 511 Views
  • 0 replies
  • 0 likes

Can't acess my acount

I used my 48hr trial so I got the premium for 30days, so went to log in and it still comes up for me to get premium ???

Newbie

I used my 48hr trial so I got the premium for 30days, so went to log in and it still comes up for me to get premium ???

Peter__

Community Legend

502 Views

1 replies

0 likes

  • 502 Views
  • 1 replies
  • 0 likes

This is a question having to do with spotify radio.

Hey guys, I just got Spotify Premium the other day and discovered that I can start playlist radio with the only playlist I have that connects from my itunes and has already been synced to my spotify. So my question is why can I only start this specif...

Newbie

Hey guys,   I just got Spotify Premium the other day and discovered that I can start playlist radio with the only playlist I have that connects from my itunes and has already been synced to ...

439 Views

0 replies

0 likes

  • 439 Views
  • 0 replies
  • 0 likes

Change the time period of Top Lists

Is there a way to extend the time period that Top Lists are generated over? I'd rather have the list reflect my actual most listened to artists overall, rather than for the week (which is what it seems to be at the minute).

Newbie

Is there a way to extend the time period that Top Lists are generated over? I'd rather have the list reflect my actual most listened to artists overall, rather than for the week (which is what it see...

Peter__

Community Legend

434 Views

1 replies

0 likes

  • 434 Views
  • 1 replies
  • 0 likes

Solved!! Playlists are gone.

Hi! I just started my Spotify to see that all of my playlists are gone. Can you please help me? Have someone hacked me? /Mike

Casual Listener

Hi!   I just started my Spotify to see that all of my playlists are gone. Can you please help me? Have someone hacked me?   /Mike

meahtenoha

Spotify

725 Views

3 replies

0 likes

  • 725 Views
  • 3 replies
  • 0 likes

Playlists still gone from my phone

Just figured out i needed to log in with my spotify details instead of the new facebook login to get my playlists back on my mac. Tried the same thing on my phone, but it says i dont have a premium account when i try to play a song. A quick reply wou...

Visitor

Just figured out i needed to log in with my spotify details instead of the new facebook login to get my playlists back on my mac.    Tried the same thing on my phone, but it says i dont...

meahtenoha

Spotify

800 Views

4 replies

0 likes

  • 800 Views
  • 4 replies
  • 0 likes

NUS upgrade adverts

My flat mate and myself have both just purchased the NUS premium upgrade and are both still getting adverts.. how do we stop this? what is wrong...

Casual Listener

My flat mate and myself have both just purchased the NUS premium upgrade and are both still getting adverts.. how do we stop this? what is wrong...

fullstops

Casual Listener

452 Views

2 replies

0 likes

  • 452 Views
  • 2 replies
  • 0 likes

Premium Question - Account

A friend of mine activated Premium on my Account, dont know how. If I look at my Profil @my Subscriptions, there stands: You are currently using Spotify Premium. Your account is associated with our partner telia-dk, please refer to telia-dk for quest...

Newbie

A friend of mine activated Premium on my Account, dont know how. If I look at my Profil @my Subscriptions, there stands: You are currently using Spotify Premium. Your account is associated with our...

377 Views

0 replies

0 likes

  • 377 Views
  • 0 replies
  • 0 likes

Solved!! Spotify PIN not working, but I am sure it is the right one.

So I bought a spotify gift card yesterday, and decided to upgrade to Premium today. When I first entered the PIN i got a error page so I did it all over again, but then I ran into the message: The PIN code is false. So, how to fix this? Because I spe...

Newbie

So I bought a spotify gift card yesterday, and decided to upgrade to Premium today. When I first entered the PIN i got a error page so I did it all over again, but then I ran into the message: The PI...

Peter__

Community Legend

1036 Views

1 replies

0 likes

  • 1036 Views
  • 1 replies
  • 0 likes

Premium bug?

Hi im a premium user but my renewal have just didn t pass when i try the renew it s not working it s tell me there is a prob with my payment card! Someone has the same ? tx

Casual Listener

  Hi im a premium user but my renewal have just didn t pass when i try the renew it s not working it s tell me there is a prob with my payment card!   Someone has the same ? &...

zodd

Casual Listener

780 Views

4 replies

0 likes

  • 780 Views
  • 4 replies
  • 0 likes

Please delete post.

Sorry. No longer need question answered. 

Visitor

Sorry. No longer need question answered. 

1852 Views

0 replies

0 likes

  • 1852 Views
  • 0 replies
  • 0 likes

duplicated accounts

Hi, It seems I have created two accounts. the original witch is the "spotify" account, and now the new one "facebook" account. But i cant log into my old account, where all my playlists are. When iam trying to log into the website with the spotify ac...

Visitor

Hi, It seems I have created two accounts. the original witch is the "spotify" account, and now the new one "facebook" account. But i cant log into my old account, where all my playlists are. When i...

264 Views

0 replies

0 likes

  • 264 Views
  • 0 replies
  • 0 likes

Solved!! Accidently deleted playlist!!!! :o(

Heeeelp!! I've stupidly deleted a playlist called Mixture that I've spent weeks putting together, is there any way on this earth of getting it back please? Thanks xx

Regular

Heeeelp!! I've stupidly deleted a playlist called Mixture that I've spent weeks putting together, is there any way on this earth of getting it back please? Thanks xx

Jonah230

Regular

679 Views

2 replies

0 likes

  • 679 Views
  • 2 replies
  • 0 likes

Sotify Premium Cancel

Hello, On the 17of December 2012 i ordered Spotify Premium so i can test it. I want to cancel it now becasue i guess it will end in 2 days. I went into my profile and it says that i ordered it until April 2013 which is not true i only wanted 1 free m...

Newbie

Hello, On the 17of December 2012 i ordered Spotify Premium so i can test it. I want to cancel it now becasue i guess it will end in 2 days. I went into my profile and it says that i ordered it unti...

Peter__

Community Legend

579 Views

1 replies

0 likes

  • 579 Views
  • 1 replies
  • 0 likes

I have to change my username

I have to change my username so that I can upgrade to premium. My operator says I'm not aloud to have ! in my username so I need to change it.

Casual Listener

I have to change my username so that I can upgrade to premium. My operator says I'm not aloud to have ! in my username so I need to change it.

Peter__

Community Legend

485 Views

1 replies

0 likes

  • 485 Views
  • 1 replies
  • 0 likes

Solved!! 13 credits missing

Hello, This morning, a message in Spotify (Premium) show "13 credits expire in 5 days". I try to buy a title, but this message appear (in french) : "unable to buy download for this moment" with a link "more info". In the info page, a picture show a t...

Casual Listener

Hello,   This morning, a message in Spotify (Premium) show "13 credits expire in 5 days".   I try to buy a title, but this message appear (in french) : "unable to buy download for t...

Sam

Spotify

833 Views

2 replies

0 likes

  • 833 Views
  • 2 replies
  • 0 likes

Charging my credit card and can't stop them! Thieves!

Spotify is charging my credit card after it's been cancelled and there is NO customer service number!! They keep stealing $9.99 every month and they won't stop!! Why do they have to steal ??? I'm so mad I think there should be a class action!! I cant...

Newbie

Spotify is charging my credit card after it's been cancelled and there is NO customer service number!! They keep stealing $9.99 every month and they won't stop!! Why do they have to steal ??? I'm so ...

Goodman

Spotify Legend

1110 Views

4 replies

0 likes

  • 1110 Views
  • 4 replies
  • 0 likes

Solved!! paypal payment

Hi, I forgot to put some money on my paypal account and I got a message that my spotiy premium is going to be canceld if I don't pay soon. I've been looking for a way to pay but I can't find one. Paypal says I have to go to spotify.com and spotify sa...

Newbie

Hi, I forgot to put some money on my paypal account and I got a message that my spotiy premium is going to be canceld if I don't pay soon. I've been looking for a way to pay but I can't find one. P...

Sam

Spotify

1417 Views

3 replies

0 likes

  • 1417 Views
  • 3 replies
  • 0 likes

Need instructions to cancel premium

I used the dialog to remove my credit card details. The following month spotify charged me even though I had removed my credit card with thedialog. Now they are telling that the dialog doesn't work. And that I have to cancel my account first. I want ...

Music Fan

I used the dialog to remove my credit card details. The following month spotify charged me even though I had removed my credit card with thedialog. Now they are telling that the dialog doesn't wo...

spotify_steals

Music Fan

1572 Views

8 replies

0 likes

  • 1572 Views
  • 8 replies
  • 0 likes

Please help me Spotify, you don't listen!

I created a new account before to post a thread on this forum. I stated that my other account "[email protected]" was giving me an error when I try to login, it also told me my account "did not exist" when I attempt to recover my password. When I pos...

Casual Listener

I created a new account before to post a thread on this forum. I stated that my other account "[email protected]" was giving me an error when I try to login, it also told me my account "did not exist...

Sam

Spotify

895 Views

6 replies

0 likes

  • 895 Views
  • 6 replies
  • 0 likes