Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
This is content that is no longer relevant
Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks
Newbie
778960 Views
18 replies
29 likes
I have to change my username so that I can upgrade to premium. My operator says I'm not aloud to have ! in my username so I need to change it.
I have to change my username so that I can upgrade to premium. My operator says I'm not aloud to have ! in my username so I need to change it.
Community Legend
385 Views
1 replies
0 likes
Hello, This morning, a message in Spotify (Premium) show "13 credits expire in 5 days". I try to buy a title, but this message appear (in french) : "unable to buy download for this moment" with a link "more info". In the info page, a picture show a t...
Hello, This morning, a message in Spotify (Premium) show "13 credits expire in 5 days". I try to buy a title, but this message appear (in french) : "unable to buy download for t...
Spotify
698 Views
2 replies
0 likes
Spotify is charging my credit card after it's been cancelled and there is NO customer service number!! They keep stealing $9.99 every month and they won't stop!! Why do they have to steal ??? I'm so mad I think there should be a class action!! I cant...
Spotify is charging my credit card after it's been cancelled and there is NO customer service number!! They keep stealing $9.99 every month and they won't stop!! Why do they have to steal ??? I'm so ...
Spotify Legend
953 Views
4 replies
0 likes
Hi, I forgot to put some money on my paypal account and I got a message that my spotiy premium is going to be canceld if I don't pay soon. I've been looking for a way to pay but I can't find one. Paypal says I have to go to spotify.com and spotify sa...
Hi, I forgot to put some money on my paypal account and I got a message that my spotiy premium is going to be canceld if I don't pay soon. I've been looking for a way to pay but I can't find one. P...
Spotify
1254 Views
3 replies
0 likes
I used the dialog to remove my credit card details. The following month spotify charged me even though I had removed my credit card with thedialog. Now they are telling that the dialog doesn't work. And that I have to cancel my account first. I want ...
I used the dialog to remove my credit card details. The following month spotify charged me even though I had removed my credit card with thedialog. Now they are telling that the dialog doesn't wo...
Music Fan
1123 Views
8 replies
0 likes
I created a new account before to post a thread on this forum. I stated that my other account "phphf@hotmail.com" was giving me an error when I try to login, it also told me my account "did not exist" when I attempt to recover my password. When I pos...
I created a new account before to post a thread on this forum. I stated that my other account "phphf@hotmail.com" was giving me an error when I try to login, it also told me my account "did not exist...
Spotify
604 Views
6 replies
0 likes
My spotify uprage to premium is not syncing with my phone. not sure what to do, and my spotify accound says "free spotify", not premium. what to do
My spotify uprage to premium is not syncing with my phone. not sure what to do, and my spotify accound says "free spotify", not premium. what to do
Spotify
1055 Views
3 replies
0 likes
I cancelled my spotify account last year, and this month I noticed that I had two charges for spotify on my bank account. I need to know what accounts are associated with my credit card, and why they weren't cancelled. I tried the contact form on the...
I cancelled my spotify account last year, and this month I noticed that I had two charges for spotify on my bank account. I need to know what accounts are associated with my credit card, and why they...
Spotify
388 Views
1 replies
0 likes
I have accidently deleted a playlist I spent ages on, is there any way at all of getting it back? :0( x
I have accidently deleted a playlist I spent ages on, is there any way at all of getting it back? :0( x
235 Views
0 replies
0 likes
My card was declined when signing up for the free premium 30 day trial. I contacted my bank and they informed me it was because my card was charged for $0.00, which is below the $1 limit and will be declined by default. They suggested I contact Spoti...
My card was declined when signing up for the free premium 30 day trial. I contacted my bank and they informed me it was because my card was charged for $0.00, which is below the $1 limit and wi...
Music Fan
444 Views
2 replies
0 likes
I recently received an email from Spotify stating there were problems with the recent payment. Looking in my account, my subsctiption status is "Free" and there is no receipt for the recent payment, but Paypal shows that the transaction was successfu...
I recently received an email from Spotify stating there were problems with the recent payment. Looking in my account, my subsctiption status is "Free" and there is no receipt for the recent paym...
Casual Listener
894 Views
3 replies
0 likes
I subscribed and paid for spotify premium yesterday, but I still can't listen to songs that I have listened to more than 5 times and I still have a limit on the hours I can listen to. I have tried logging in and out of spotify, I have restarted my la...
I subscribed and paid for spotify premium yesterday, but I still can't listen to songs that I have listened to more than 5 times and I still have a limit on the hours I can listen to. I have tried lo...
Spotify
28965 Views
66 replies
3 likes
I have just been billed by Spotify twice. (Chop! - Mod) This is the second time that your company have taken money from my account, I started my account with Spotify 30 day free trial last month, 2 days later you took a payment of 9.99 Invoice ID: 13...
I have just been billed by Spotify twice. (Chop! - Mod) This is the second time that your company have taken money from my account, I started my account with Spotify 30 day free trial last mont...
Casual Listener
1106 Views
2 replies
1 likes
I've read through the faqs and the comparison charts and various forum posts. I haven't seen an explicit answer to my question. If you're on the unlimited plan, is the radio ad free or ad supported?
I've read through the faqs and the comparison charts and various forum posts. I haven't seen an explicit answer to my question. If you're on the unlimited plan, is the radio ad...
Community Legend
772 Views
3 replies
0 likes
Paypal charged for Premium but subscription status says "Spotify Free". I also don't see my payment set up in my options so Spotify will keep charging me!!! Any help on who I can call/email to get this stopped?
Paypal charged for Premium but subscription status says "Spotify Free". I also don't see my payment set up in my options so Spotify will keep charging me!!! Any help on who I can call/email to get th...
Community Legend
459 Views
1 replies
0 likes
Hello I live in Germany and I have a bank account in the USA, I want to use this bank account to pay for the upgrade to premium. I need help to do so because everytime I try it won't let me. Thank you, JustinC92
Hello I live in Germany and I have a bank account in the USA, I want to use this bank account to pay for the upgrade to premium. I need help to do so because everytime I try it won't let me. Thank ...
Community Legend
326 Views
1 replies
0 likes
I started my Spotify account with my Facebook account and after the free trial I paid for premium and I had to close that Facebook account due to hacking. When I start spotify on my iPhone it activates my old page and when I change to new account its...
I started my Spotify account with my Facebook account and after the free trial I paid for premium and I had to close that Facebook account due to hacking. When I start spotify on my iPhone it activat...
220 Views
0 replies
0 likes
I have a friend who signed up for Spotify through Facebook and is currently paying for premium. He deactivated his facebook two weeks ago and can no longer log into spotify. He emailed customer service several times in the past two weeks and never go...
I have a friend who signed up for Spotify through Facebook and is currently paying for premium. He deactivated his facebook two weeks ago and can no longer log into spotify. He emailed cu...
245 Views
0 replies
0 likes
Hi,My spotify account is linked to a Facebook account that I would like to deactivate (rebeccabelmonte@hotmail.com). I have opened a new account with rebeccabelmonte@gmail.com. I deactivated my account in the past and could not access Spotify. I am n...
Hi, My spotify account is linked to a Facebook account that I would like to deactivate (rebeccabelmonte@hotmail.com). I have opened a new account with rebeccabelmonte@gmail.com. I deactivated my acc...
332 Views
0 replies
0 likes
I bougth a card but when i put in de code spotify its saying the code is incorect
I bougth a card but when i put in de code spotify its saying the code is incorect
Community Legend
764 Views
1 replies
0 likes
