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Please help me Spotify, you don't listen!

I created a new account before to post a thread on this forum. I stated that my other account "phphf@hotmail.com" was giving me an error when I try to login, it also told me my account "did not exist" when I attempt to recover my password. When I pos...

Casual Listener

I created a new account before to post a thread on this forum. I stated that my other account "phphf@hotmail.com" was giving me an error when I try to login, it also told me my account "did not exist...

Sam

Spotify

839 Views

6 replies

0 likes

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spotify premium upgrade not working on my phone, not sincing

My spotify uprage to premium is not syncing with my phone. not sure what to do, and my spotify accound says "free spotify", not premium. what to do

Newbie

My spotify uprage to premium is not syncing with my phone. not sure what to do, and my spotify accound says "free spotify", not premium. what to do

Sam

Spotify

1155 Views

3 replies

0 likes

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Cancelled my Spotify account last year, just got charged twice this month

I cancelled my spotify account last year, and this month I noticed that I had two charges for spotify on my bank account. I need to know what accounts are associated with my credit card, and why they weren't cancelled. I tried the contact form on the...

Casual Listener

I cancelled my spotify account last year, and this month I noticed that I had two charges for spotify on my bank account. I need to know what accounts are associated with my credit card, and why they...

Sam

Spotify

484 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Help!!!! Deleted playlist

I have accidently deleted a playlist I spent ages on, is there any way at all of getting it back? :0( x

Regular

I have accidently deleted a playlist I spent ages on, is there any way at all of getting it back? :0( x

274 Views

0 replies

0 likes

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Card Declined Because Charge is Below Banks Minimum Charge Limit

My card was declined when signing up for the free premium 30 day trial. I contacted my bank and they informed me it was because my card was charged for $0.00, which is below the $1 limit and will be declined by default. They suggested I contact Spoti...

Music Fan

My card was declined when signing up for the free premium 30 day trial.  I contacted my bank and they informed me it was because my card was charged for $0.00, which is below the $1 limit and wi...

pmotard

Music Fan

558 Views

2 replies

0 likes

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  • 2 replies
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Solved!! Paypal charged for Premium but subscription status says "Spotify Free"

I recently received an email from Spotify stating there were problems with the recent payment. Looking in my account, my subsctiption status is "Free" and there is no receipt for the recent payment, but Paypal shows that the transaction was successfu...

Casual Listener

I recently received an email from Spotify stating there were problems with the recent payment. Looking in my account, my subsctiption status is "Free" and there is no receipt for the recent paym...

markjoop

Casual Listener

1062 Views

3 replies

0 likes

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Solved!! I purchased spotify premium, but it isn't working

I subscribed and paid for spotify premium yesterday, but I still can't listen to songs that I have listened to more than 5 times and I still have a limit on the hours I can listen to. I have tried logging in and out of spotify, I have restarted my la...

Music Fan

I subscribed and paid for spotify premium yesterday, but I still can't listen to songs that I have listened to more than 5 times and I still have a limit on the hours I can listen to. I have tried lo...

meahtenoha

Spotify

31193 Views

66 replies

3 likes

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  • 66 replies
  • 3 likes

Billing query

I have just been billed by Spotify twice. (Chop! - Mod) This is the second time that your company have taken money from my account, I started my account with Spotify 30 day free trial last month, 2 days later you took a payment of 9.99 Invoice ID: 13...

Casual Listener

I have just been billed by Spotify twice. (Chop! - Mod) This is the second time that your company have taken money from my account, I started my account with Spotify 30 day free trial last mont...

bryan_jamieson

Casual Listener

1200 Views

2 replies

1 likes

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  • 2 replies
  • 1 likes

Unlimited subscription: Radio service

I've read through the faqs and the comparison charts and various forum posts. I haven't seen an explicit answer to my question. If you're on the unlimited plan, is the radio ad free or ad supported?

Casual Listener

I've read through the faqs and the comparison charts and various forum posts.  I haven't seen an explicit answer to my question.    If you're on the unlimited plan, is the radio ad...

Peter__

Community Legend

875 Views

3 replies

0 likes

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  • 3 replies
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Charged for Premium but still no Premium services!!!!

Paypal charged for Premium but subscription status says "Spotify Free". I also don't see my payment set up in my options so Spotify will keep charging me!!! Any help on who I can call/email to get this stopped?

Casual Listener

Paypal charged for Premium but subscription status says "Spotify Free". I also don't see my payment set up in my options so Spotify will keep charging me!!! Any help on who I can call/email to get th...

Peter__

Community Legend

518 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

International Problem

Hello I live in Germany and I have a bank account in the USA, I want to use this bank account to pay for the upgrade to premium. I need help to do so because everytime I try it won't let me. Thank you, JustinC92

Newbie

Hello I live in Germany and I have a bank account in the USA, I want to use this bank account to pay for the upgrade to premium. I need help to do so because everytime I try it won't let me. Thank ...

Peter__

Community Legend

393 Views

1 replies

0 likes

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  • 1 replies
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New Fb but can't link premium spotify

I started my Spotify account with my Facebook account and after the free trial I paid for premium and I had to close that Facebook account due to hacking. When I start spotify on my iPhone it activates my old page and when I change to new account its...

Visitor

I started my Spotify account with my Facebook account and after the free trial I paid for premium and I had to close that Facebook account due to hacking. When I start spotify on my iPhone it activat...

272 Views

0 replies

0 likes

  • 272 Views
  • 0 replies
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Friend can't log into his account, can't post to forum, needs help

I have a friend who signed up for Spotify through Facebook and is currently paying for premium. He deactivated his facebook two weeks ago and can no longer log into spotify. He emailed customer service several times in the past two weeks and never go...

Newbie

I have a friend who signed up for Spotify through Facebook and is currently paying for premium.  He deactivated his facebook two weeks ago and can no longer log into spotify.  He emailed cu...

281 Views

0 replies

0 likes

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New Facebook account

Hi,My spotify account is linked to a Facebook account that I would like to deactivate (rebeccabelmonte@hotmail.com). I have opened a new account with rebeccabelmonte@gmail.com. I deactivated my account in the past and could not access Spotify. I am n...

Newbie

Hi, My spotify account is linked to a Facebook account that I would like to deactivate (rebeccabelmonte@hotmail.com). I have opened a new account with rebeccabelmonte@gmail.com. I deactivated my acc...

381 Views

0 replies

0 likes

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activation code is not working

I bougth a card but when i put in de code spotify its saying the code is incorect

Newbie

I bougth a card but when i put in de code spotify its saying the code is incorect

Peter__

Community Legend

836 Views

1 replies

0 likes

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  • 1 replies
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Solved!! Reactivated Premium, playlists don't sync on iPhone

I've re-activated, signed up for Premium again just now. When my premium sub ran out first time all my songs got deleted from my iPhone. Now when I re-subbed to Premium, the Spotify iPhone app no longer syncs my playlists. When I'm connected to Wi-Fi...

Casual Listener

I've re-activated, signed up for Premium again just now.   When my premium sub ran out first time all my songs got deleted from my iPhone. Now when I re-subbed to Premium, the Spotify iPhone...

Baysaa

Casual Listener

592 Views

1 replies

0 likes

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  • 1 replies
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Solved!! Facebook drives me crazy

I signed up for Spotify a long time ago, when it was still in beta, well before the Facebook connection was implemented. I have a username and password, and do not log in with my Facebook account (and never have). My Facebook account has been deactiv...

Casual Listener

I signed up for Spotify a long time ago, when it was still in beta, well before the Facebook connection was implemented. I have a username and password, and do not log in with my Facebook account (an...

mruser

Casual Listener

656 Views

2 replies

0 likes

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  • 2 replies
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Downgrade Account before Subscription ends -- Link with mobile Provider

Dear Spotify Team, is it possible to downgrade my Account prior to the subscription end. I want to link it to my mobile contract, which ist only possible with a free Account. If the accounts are linked I will not have to pay for mobile traffic genera...

Newbie

Dear Spotify Team,   is it possible to downgrade my Account prior to the subscription end. I want to link it to my mobile contract, which ist only possible with a free Account. If the accoun...

Sam

Spotify

440 Views

1 replies

0 likes

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  • 1 replies
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First timer spotify subscription help.

This is my first time upgrading to a non free version of spotify. I bought a $10 gift card, and redeemed it without noticing that the service I had chosen did not support iPhone.(which is "unlimited") I wanted to ask of it is possible to go back and ...

Casual Listener

This is my first time upgrading to a non free version of spotify. I bought a $10 gift card, and redeemed it without noticing that the service I had chosen did not support iPhone.(which is "unlimited"...

Sam

Spotify

549 Views

4 replies

0 likes

  • 549 Views
  • 4 replies
  • 0 likes

Transferring Premium...No response from support

A relative of mine purchased Spotify Premium for a year for me for the holidays but I think she accidentally linked it to her facebook account. I tried searching for a solution and most responses were to contact support. I did this on 12/31 and 1/11 ...

Casual Listener

A relative of mine purchased Spotify Premium for a year for me for the holidays but I think she accidentally linked it to her facebook account.  I tried searching for a solution and most re...

enfersinge

Casual Listener

565 Views

4 replies

0 likes

  • 565 Views
  • 4 replies
  • 0 likes