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Solved!! subscription fee

I can't seem to find what a subscription costs. I only see the free trial, but that I will be charged after that.

Newbie

I can't seem to find what a subscription costs. I only see the free trial, but that I will be charged after that. 

bosko3000

Casual Listener

1319 Views

4 replies

0 likes

  • 1319 Views
  • 4 replies
  • 0 likes

Delete my account

Hi, I can't seem to find out how to delete my account- it was created via Facebook. Thanks!

Visitor

Hi,   I can't seem to find out how to delete my account- it was created via Facebook.   Thanks!

Peter__

Community Legend

389 Views

1 replies

0 likes

  • 389 Views
  • 1 replies
  • 0 likes

Can't login to iPhone app

My credit card expired so could not login, I updated credit card details and can now login through website but not through app. Grateful for advice.

Newbie

My credit card expired so could not login, I updated credit card details and can now login through website but not through app. Grateful for advice.

Sam

Spotify

299 Views

1 replies

0 likes

  • 299 Views
  • 1 replies
  • 0 likes

someone else is using my account at the same time as me.

Facebook is showing music that I have not listened to. I think someone else is using my account.

Newbie

Facebook is showing music that I have not listened to.  I think someone else is using my account.

Marco

Community Legend

305 Views

1 replies

0 likes

  • 305 Views
  • 1 replies
  • 0 likes

Premium subscription

Hi, I have an active Premium account but I still keep getting the ads?

Casual Listener

Hi, I have an active Premium account but I still keep getting the ads?

Peter__

Community Legend

304 Views

1 replies

0 likes

  • 304 Views
  • 1 replies
  • 0 likes

Solved!! Help, I am being charged but I do not have the upgrade status.

I have an account that used to be premium but I canceled it. Everything on the home page says I have a free account.. no isssues there. But I went into my bank account the other day and little did I know spotify has been charging me for months. How d...

Newbie

I have an account that used to be premium but I canceled it. Everything on the home page says I have a free account.. no isssues there. But I went into my bank account the other day and little did I ...

Peter__

Community Legend

479 Views

1 replies

0 likes

  • 479 Views
  • 1 replies
  • 0 likes

Deleted my facebook account that was associated with spotify premium and setup a new spotify account

Hi,I need some help how to link up my old spotify account with my new spotify account. I hate facebook but I reluctantly setup an account on facebook to get the spotify service. I signed up for the spotify premium service and was very happy. However,...

Newbie

Hi, I need some help how to link up my old spotify account with my new spotify account. I hate facebook but I reluctantly setup an account on facebook to get the spotify service. I signed up for the...

Peter__

Community Legend

665 Views

1 replies

0 likes

  • 665 Views
  • 1 replies
  • 0 likes

Solved!! Unlinking Facebook from Spotify

I installed Windows 8 today and went to install all the programs that I had before on again. Since reinstalling Spotify there seems to be facebook rubbish all over it and with no way to get rid of it. I signed up to Spotify a long time ago (must have...

Casual Listener

I installed Windows 8 today and went to install all the programs that I had before on again. Since reinstalling Spotify there seems to be facebook rubbish all over it and with no way to get...

badamson

Casual Listener

478 Views

1 replies

0 likes

  • 478 Views
  • 1 replies
  • 0 likes

Changing account information problem help please

I recently deactivated my email account and are switching everything to my newer email, but I frogot my spotify password due to only using facebook to login. Unfortunately, to change my account information my spotify password is required and in order...

Newbie

I recently deactivated my email account and are switching everything to my newer email, but I frogot my spotify password due to only using facebook to login. Unfortunately, to change my account infor...

Peter__

Community Legend

358 Views

1 replies

0 likes

  • 358 Views
  • 1 replies
  • 0 likes

Spotyfy Free remaining time

I use Spotify free and I can not see the remaining time anymore. Could anyone tell me why? How can I control the time already used?

Newbie

I use Spotify free and I can not see the remaining time anymore. Could anyone tell me why? How can I control the time already used?

Peter__

Community Legend

1597 Views

1 replies

0 likes

  • 1597 Views
  • 1 replies
  • 0 likes

Login Error

I have had a serious problem that has persisted for two weeks now. When I try to log in, a number of things may happen: I get a login error saying I have the wrong username and password and I cannot get in, I try to log in and am immediately kicked o...

Visitor

I have had a serious problem that has persisted for two weeks now. When I try to log in, a number of things may happen: I get a login error saying I have the wrong username and password and I cannot ...

user-removed

Not applicable

568 Views

1 replies

0 likes

  • 568 Views
  • 1 replies
  • 0 likes

30 day trial

I have an iPhone and it says online I am premium but it still won't play music on the app? Please contact me at maraphelps@live.comMy account name is maraphelps

Newbie

I have an iPhone and it says online I am premium but it still won't play music on the app? Please contact me at maraphelps@live.com My account name is maraphelps

Peter__

Community Legend

322 Views

1 replies

0 likes

  • 322 Views
  • 1 replies
  • 0 likes

Gift card

I am having a problem redeeming my spotify gift card. It is saying the PIN isnt valid.

Newbie

 I am having a problem redeeming my spotify gift card. It is saying the PIN isnt valid.

Peter__

Community Legend

430 Views

1 replies

0 likes

  • 430 Views
  • 1 replies
  • 0 likes

People are unable to search for my playlist! Help me please!

Hello! I have a problem that I really want to solve. I have a playlist that I want to make available for everyone to search for and subscribe. But the problem is when people search for it it will not appear... They playlist that it's all about is thi...

Roadie

Hello! I have a problem that I really want to solve. I have a playlist that I want to make available for everyone to search for and subscribe. But the problem is when people search for it it will...

Fineshark

Roadie

1702 Views

20 replies

0 likes

  • 1702 Views
  • 20 replies
  • 0 likes

Solved!! Can't stream - Premium Required even though I have Premium????

I have Premium but suddenly the app tells me that i need Premium to be able to stream on my iPhone 4. I have restarted the app but I get the same message. Can somebody help me or give me a hint on what to do? Regards / Per

Casual Listener

I have Premium but suddenly the app tells me that i need Premium to be able to stream on my iPhone 4. I have restarted the app but I get the same message.   Can somebody help me or give me...

Ninah

Newbie

1946 Views

4 replies

0 likes

  • 1946 Views
  • 4 replies
  • 0 likes

Signed up for 30day free premium trial..

I signed up for the free 30 day trial but ive looked on my recipts and it says ive been charged £9.99 for a months premium as well as 0.00 for 30 day trial does this mean i have 2 months? (1 of which i paid for by accident and the other of which bein...

Newbie

I signed up for the free 30 day trial but ive looked on my recipts and it says ive been charged £9.99 for a months premium as well as 0.00 for 30 day trial does this mean i have 2 months? (1 of which...

Peter__

Community Legend

373 Views

1 replies

0 likes

  • 373 Views
  • 1 replies
  • 0 likes

Cannot Update Country. No German Bank Account.

Hi, I'm a military member living in Germany. Once i hit my 6 months of free unlimited use (with ads) I became frustrated as I have no choice in where I am stationed. I relented into just purchasing premium. Upon attempting to do so it continuously fa...

Newbie

Hi,   I'm a military member living in Germany.  Once i hit my 6 months of free unlimited use (with ads) I became frustrated as I have no choice in where I am stationed.  I relented...

Peter__

Community Legend

379 Views

1 replies

0 likes

  • 379 Views
  • 1 replies
  • 0 likes

deleting my account

Hi, i would like to delete my account becouse i have one whit premium. i went over to that contact support and cant find anything about delete account, tried one and i get spammed by manage subscriptions or to change your subscription options.

Visitor

Hi, i would like to delete my account becouse i have one whit premium. i went over to that contact support and cant find anything about delete account, tried one and i get spammed by manage su...

Peter__

Community Legend

329 Views

1 replies

0 likes

  • 329 Views
  • 1 replies
  • 0 likes

How to release an email account?

Hello I tried to create a Spotify account using my Hotmail as email and something went wrong, did not succeed. Then I did it with my Gmail account and it was OK. Now the Hotmail account is locked anyways in Spotify ("...already in use"). How can I re...

Newbie

Hello I tried to create a Spotify account using my Hotmail as email and something went wrong, did not succeed. Then I did it with my Gmail account and it was OK. Now the Hotmail account is locked any...

Peter__

Community Legend

1379 Views

1 replies

0 likes

  • 1379 Views
  • 1 replies
  • 0 likes