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Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

785500 Views

18 replies

29 likes

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Music Purchases

I bought one song and now I can see that I've been charged twice? What should I do to get back the money I did not bought with?

Newbie

  I bought one song and now I can see that I've been charged twice? What should I do to get back the money I did not bought with?

Liam

Community Legend

347 Views

1 replies

0 likes

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  • 1 replies
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Just upgraded to premium but not working!

My username is 1250104682 and I just upgraded to premium but when I log in on my phone it won't play my playlist and it's saying I need to upgrade to premium. What's the problem with my account? I even tried logging out and logging back in but nothin...

Newbie

My username is 1250104682 and I just upgraded to premium but when I log in on my phone it won't play my playlist and it's saying I need to upgrade to premium. What's the problem with my account? I ev...

j_aguilar

Newbie

318 Views

2 replies

0 likes

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  • 2 replies
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How do I know which ones are 256kbps or 320kbps?

Hello!How do I know which ones are 256kbps or 320kbps?I work as a DJ in Sweden and recently saw the "get it" feature, but I can not take the "risk" of buying a 256kbps track without knowing. I have not tried to buy any song and if it says somewhere a...

Newbie

Hello! How do I know which ones are 256kbps or 320kbps? I work as a DJ in Sweden and recently saw the "get it" feature, but I can not take the "risk" of buying a 256kbps track without knowing. ...

user-removed

Not applicable

830 Views

1 replies

0 likes

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reciept says Premium-but no access to my account

I had a Premium account that was stopped because there was payment failure since I changed my VISA-card nr and forgot to update at Spotify. I have bought it agian Nov 1st but I don´t get access to it and have tried to get help how to activate it from...

Newbie

I had a Premium account that was stopped because there was payment failure since I changed my VISA-card nr and forgot to update at Spotify. I have bought it agian Nov 1st but I don´t get access ...

meahtenoha

Spotify

256 Views

1 replies

0 likes

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  • 1 replies
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Subscription problem

I started using sotify premium, but now it don't work anylonger and I am back on the basic level. I have tried to upgrade but it won't work. I get flowing message. Payment failed. Please make sure that you have sufficient funds and that your credit c...

Newbie

I started using sotify premium, but now it don't work anylonger and I am back on the basic level. I have tried to upgrade but it won't work. I get flowing message.     Payment failed....

Peter__

Community Legend

302 Views

1 replies

0 likes

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  • 1 replies
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Not receiving reset password email

Hi, Ive tried several times to reset my password, all is well up to the point of the system saying that it has sent me a reset password link but I'm not receiving it. I have my junk mail turned off and have verified that my email is working (I have t...

Casual Listener

Hi,   Ive tried several times to reset my password, all is well up to the point of the system saying that it has sent me a reset password link but I'm not receiving it.  I have my junk ...

meahtenoha

Spotify

883 Views

4 replies

0 likes

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  • 4 replies
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Use swedish gift card for german account

Hi! Can I use a gift card from a Swedish friend to pay for my German account?

Newbie

Hi! Can I use a gift card from a Swedish friend to pay for my German account?

400 Views

0 replies

0 likes

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Change Password -- Or Delink my Facebook Account

Can someone please help me? I really would like to change my password. When I attempt to do this, it says that my email address is already used. In looking through previous posts, it looks like my problem may be because my account is linked to my Fac...

Newbie

Can someone please help me? I really would like to change my password. When I attempt to do this, it says that my email address is already used. In looking through previous posts, it looks like my pr...

Jude

Spotify Legend

442 Views

1 replies

0 likes

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  • 1 replies
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Australian Spotify Music Restrictions

Hi. I'm a premium paying customer from Australia. Over the past 2+ months there has been an increased inactivity in new music being added to the Australian spotify. Most of the time the music doesn't even exist. I'm talking mainstream music. Just one...

Newbie

Hi.   I'm a premium paying customer from Australia. Over the past 2+ months there has been an increased inactivity in new music being added to the Australian spotify. Most of the time the mu...

Stupify

Community Legend

848 Views

2 replies

0 likes

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Is it possible to pay with a Visa prepaid card?

I got a Visa Prepaid card (Vanillia Gift) and was wondering if it was possible to use it to get spotify premium. Everytime I go to put in the information it gets declined, I'm I not able to use it or what?

Newbie

I got a Visa Prepaid card (Vanillia Gift) and was wondering if it was possible to use it to get spotify premium. Everytime I go to put in the information it gets declined, I'm I not able to use it ...

Peter__

Community Legend

3113 Views

1 replies

0 likes

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  • 1 replies
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Solved!! spotify shuts down on ipad3 and iphone5

i have a premium account for a week now. Problem is when i'm exploring for music spotify suddenly seems to loose connection, when i log off/in it works again. This problem occures with wifi and 3g (wifi is perfect). Pls help

Casual Listener

i have a premium account for a week now. Problem is when i'm exploring for music spotify suddenly seems to loose connection, when i log off/in it works again. This problem occures with wifi and 3...

MattSuda

Spotify Star

523 Views

2 replies

0 likes

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  • 2 replies
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My playlists are gone!

Could somone please help me here! i'm talking a lifetime of savings of playlists, i am really confused atm, please help! I've used both facebook and spotify to login still the same prob.

Casual Listener

Could somone please help me here! i'm talking a lifetime of savings of playlists, i am really confused atm, please help! I've used both facebook and spotify to login still the same prob.

Peter__

Community Legend

412 Views

3 replies

0 likes

  • 412 Views
  • 3 replies
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Solved!! Spotify social

Q1: What are all the different types of activities on Spotify that my friends can see when I have checked 'Share my activity on Spotify Social'? Q2: If I have a playlist I have not published, and I have checked 'Share my activity on Spotify Social', ...

Casual Listener

Q1: What are all the different types of activities on Spotify that my friends can see when I have checked 'Share my activity on Spotify Social'?   Q2: If I have a playlist I have not publish...

1000suns

Casual Listener

2423 Views

4 replies

0 likes

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  • 4 replies
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Solved!! Unable to buy Spotify Premium

Hey, I'm trying to buy into the Spotify Premium, with the 30-day free trial to start. Whenever I go to plug in my payment information (specifically trying to pay using Visa), I'm told "Declined, please check or change payment details." I'm trying to ...

Casual Listener

Hey,   I'm trying to buy into the Spotify Premium, with the 30-day free trial to start.  Whenever I go to plug in my payment information (specifically trying to pay using Visa), I'm tol...

Jude

Spotify Legend

2566 Views

6 replies

0 likes

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  • 6 replies
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Offline-synced devices management

Hello everyone. I recently got a new laptop. Before that, I was using offline synced playlists on my home PC, my smartphone and my old laptop.Now i wanted to enable spotify offline on my new laptop as well. and since I know that you guys just don't c...

Newbie

Hello everyone.   I recently got a new laptop. Before that, I was using offline synced playlists on my home PC, my smartphone and my old laptop. Now i wanted to enable spotify offline on my...

Peter__

Community Legend

1730 Views

2 replies

4 likes

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  • 2 replies
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Unable to listen to Spotify Premium offline on my apple devices

Hey all, I'm trying to listen to my music offline but I get an error message come up on my iPhone/iPad - "Track Unavaliable. This track is not avaliable offline. Do you want to go back online?" What am I doing wrong? I've already logged out, deleted ...

Newbie

Hey all,   I'm trying to listen to my music offline but I get an error message come up on my iPhone/iPad - "Track Unavaliable. This track is not avaliable offline. Do you want to go back onl...

Peter__

Community Legend

795 Views

1 replies

0 likes

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  • 1 replies
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Log in issues.

I used the correct Facebook password, but it says there is an error 101. It mentions firewall. The program worked at the first download, but is now "disfunctioning" How do I solve this problem? Thanks!

Casual Listener

I used the correct Facebook password, but it says there is an error 101. It mentions firewall. The program worked at the first download, but is now "disfunctioning" How do I solve this problem? Thank...

meahtenoha

Spotify

565 Views

3 replies

0 likes

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sobre mi playlist

cada dia me agregan 3 o 4 personas que yo noconozco de nada a mi playlist, es una autentico spam se llama reggeton del bueno es que es todos los dios dos personas como minimo y por si fuera poco no tengo nunca minutos para segur escuhcando nada y me ...

Casual Listener

cada dia me agregan 3 o 4 personas que yo noconozco de nada a mi playlist, es una autentico spam se llama reggeton del bueno es que es todos los dios dos personas como minimo y por si fuera poco no t...

169 Views

0 replies

0 likes

  • 169 Views
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Spamm people that i dont meet

I have a list of reggeaton and every days i have two firends more that take my playlist, i think thath spotify should oofer me more minutes of listen oh my god. I dont meet anyting of people to take my playliste is spam

Casual Listener

I have  a list of reggeaton and every days i have two firends more that take my playlist, i think thath spotify should oofer me more minutes of listen oh my god. I dont meet anyting of people to...

192 Views

0 replies

0 likes

  • 192 Views
  • 0 replies
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Solved!! Moved - can't change country - moving back soon

Hey there, I recently moved to Poland from UK, as I'm having a year abroad at uni here. I can't change my country to open up Spotify (I can't log in at all, even to listen my own tracks on my laptop). I'm moving back next year and I wanted to know wh...

Newbie

Hey there, I recently moved to Poland from UK, as I'm having a year abroad at uni here. I can't change my country to open up Spotify (I can't log in at all, even to listen my own tracks on my laptop)...

Peter__

Community Legend

412 Views

1 replies

0 likes

  • 412 Views
  • 1 replies
  • 0 likes