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Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

785480 Views

18 replies

29 likes

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  • 18 replies
  • 29 likes

Solved!! Premium Account Hacked!

Hi! My acount has been hacked, someone has changed the email adress and password so I can't even log in or change my password... the username is MaxPalm, can you help me so I can use my spotify account again because now i have to use my facebook to l...

Regular

Hi! My acount has been hacked, someone has changed the email adress and password so I can't even log in or change my password... the username is MaxPalm, can you help me so I can use my spotify acc...

MaxPalm

Regular

482 Views

2 replies

0 likes

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  • 2 replies
  • 0 likes

Solved!! 10 Hours limit per month (german)

Hallo, habe mich vor 3 Tagen bei SPotify angemeldet. (Free) Nach diesen 3 Tagen wurde mir angezeigt, dass meine 10 Stunden pro Monat aufgebraucht seien... Laut Spotify selbst müsste es aber folgendermaßen geregelt sein: Wie viel Musik kann ich über S...

Regular

Hallo, habe mich vor 3 Tagen bei SPotify angemeldet. (Free) Nach diesen 3 Tagen wurde mir angezeigt, dass meine 10 Stunden pro Monat aufgebraucht seien...   Laut Spotify selbst müsste es...

M4GnI

Regular

3422 Views

9 replies

0 likes

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  • 9 replies
  • 0 likes

Solved!! Recover deleted playlist

Hi, The kids deleted my most precius playlist last night. Please recover it for me! The playlist is called "Det är lugnt"

Newbie

Hi, The kids deleted my most precius playlist last night. Please recover it for me!   The playlist is called "Det är lugnt"    

meahtenoha

Spotify

4433 Views

12 replies

1 likes

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  • 12 replies
  • 1 likes

Solved!! Available tracks differ by user

Hello, I always assumed that the tracks that are playable in Spotify are related to your location. Some tracks you can play in the UK, but not in The Netherlands. Has something to do with contract with label companies. I can understand that. Now I wa...

Casual Listener

Hello, I always assumed that the tracks that are playable in Spotify are related to your location. Some tracks you can play in the UK, but not in The Netherlands. Has something to do with contract ...

RonaldP

Casual Listener

947 Views

6 replies

0 likes

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  • 6 replies
  • 0 likes

Unlimited doen't working

I subscribed an unlimited abonnement but I cheals ten music. Every times I try a following message appear : spotiffy premium is required for on demand Mobil streaming. It s free to stream in the desktop. Sorry for my ignorance but I don t understand ...

Newbie

I subscribed an unlimited abonnement but I cheals ten music. Every times I try a following message appear : spotiffy premium is required for on demand Mobil streaming. It s free to stream in the desk...

Peter__

Community Legend

321 Views

1 replies

0 likes

  • 321 Views
  • 1 replies
  • 0 likes

Need to make Facebook account into Regular Account. Premium Customer.

Hi guys,Recently deactivated my facebook for various reasons. I still want to continue paying for and using Spotify, so I need instructions on how to make my account into a Spotify only type, as loging in currently reactivates my Facebook.

Casual Listener

Hi guys, Recently deactivated my facebook for various reasons. I still want to continue paying for and using Spotify, so I need instructions on how to make my account into a Spotify only type, as ...

Peter__

Community Legend

407 Views

3 replies

0 likes

  • 407 Views
  • 3 replies
  • 0 likes

I can't log into Spotify without my facebook information,

When I signed up for Spotify, I had to use my Facebook. I have deactivated my Facebook, but when I log into Spotify, it reactivates it. I do not know how to get my username and cannot log in.

Newbie

When I signed up for Spotify, I had to use my Facebook. I have deactivated my Facebook, but when I log into Spotify, it reactivates it. I do not know how to get my username and cannot log in. 

Stupify

Community Legend

738 Views

1 replies

0 likes

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  • 1 replies
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Premium account needed to listen to music for more than 10 hours? Really?

I have downloaded Spotify a few months ago. Now that I have a lot of music and playlists on my computer, Spotify asks me to pay for a premium account, if I want to listen to music for more than 10 hours a month. Before there was only a request for be...

Regular

I have downloaded Spotify a few months ago. Now that I have a lot of music and playlists on my computer, Spotify asks me to pay for a premium account, if I want to listen to music for more than 10 ho...

ee87

Regular

1871 Views

12 replies

0 likes

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  • 12 replies
  • 0 likes

Missing playlists/starred tracks am paying premium still but have no songs

My playlists/starred songs are all gone. No solutions on here work, everything looks normal and its says im still on my premium account for which im paying for. This has happened on my laptop and on my android phone. I have used spotify for a long ti...

Regular

My playlists/starred songs are all gone. No solutions on here work, everything looks normal and its says im still on my premium account for which im paying for. This has happened on my laptop and on ...

NakeiferW

Regular

1086 Views

4 replies

1 likes

  • 1086 Views
  • 4 replies
  • 1 likes

Songs are gone

I only sign in using my FB account and saw this same issue on another thread so I know your team is able to fix the problem. Please helP

Newbie

I only sign in using my FB account and saw this same issue on another thread so I know your team is able to fix the problem. Please helP

Peter__

Community Legend

393 Views

1 replies

0 likes

  • 393 Views
  • 1 replies
  • 0 likes

Solved!! Tried to sign up for 60-day free trial but was charged?

I clicked through the 60-day free trial link, created an account and entered my credit card info. But it appears that rather than getting a free trial first, I was charged for a premium account. How can I get this remedied?

Regular

I clicked through the 60-day free trial link, created an account and entered my credit card info. But it appears that rather than getting a free trial first, I was charged for a premium account. How ...

Peter__

Community Legend

1439 Views

10 replies

0 likes

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  • 10 replies
  • 0 likes

no sound

songs are playing but no sound  

Newbie

songs are playing but no sound  

Peter__

Community Legend

464 Views

1 replies

0 likes

  • 464 Views
  • 1 replies
  • 0 likes

Can't download purchased songs!

Hello. I've purchased music twice now that I can't download. Last time I bought a tune was about 4-5 months ago, and today the same thing happens. Spotify notifies me that I have one download. But when I click in the upper right corner, the download ...

Music Fan

Hello. I've purchased music twice now that I can't download. Last time I bought a tune was about 4-5 months ago, and today the same thing happens. Spotify notifies me that I have one download. But wh...

Peter__

Community Legend

475 Views

1 replies

0 likes

  • 475 Views
  • 1 replies
  • 0 likes

Spotify is not working

Hay guys my Spotify isnt working now because i had 2 Days Premium and after them i cant cancel it and i cant hear music now and helps pls.

Newbie

Hay guys my Spotify isnt working now because i had 2 Days Premium and after them i cant cancel it and i cant hear music now and helps pls.

Peter__

Community Legend

490 Views

1 replies

0 likes

  • 490 Views
  • 1 replies
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Convert facbook account to spotify only account

Spotify has recently dropped the Facebook account requirement, at least here in Austria. Is there any way to convert my account to a Spotify-only account and remove any ties to my Facebook account? Or will it at least be possible at some point in the...

Music Fan

Spotify has recently dropped the Facebook account requirement, at least here in Austria. Is there any way to convert my account to a Spotify-only account and remove any ties to my Facebook account? O...

neo-x

Community Legend

1136 Views

4 replies

0 likes

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  • 4 replies
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why have i been charged £9.99?

right so im checking my bank account today to find a statement for £9.99 from my visa through paypal????? i dont even use paypal now (deleted my account a good few months ago!) and iv checked the settings on spotify and it does NOT have any payment o...

Casual Listener

right so im checking my bank account today to find a statement for £9.99 from my visa through paypal?????  i dont even use paypal now (deleted my account a good few months ago!) and iv checked...

Sam

Spotify

1753 Views

6 replies

0 likes

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  • 6 replies
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"You have already purchased this track" notification

I have searched the forums but couldn't find any previous posts on this, please point me in the right direction if this has already been discussed. Is there a way of switching on a "You have already purchased this track" notification? I have purchase...

Casual Listener

I have searched the forums but couldn't find any previous posts on this, please point me in the right direction if this has already been discussed.   Is there a way of switching on a "Y...

Peter__

Community Legend

471 Views

3 replies

0 likes

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  • 3 replies
  • 0 likes

My old account

Hi. I want to find some of my old playlist on my old spotify account, I don't know the username or the email, I believe it might be the same E-mail as I use on my current account (facebook connected). Can u check if there is another accounted connect...

Newbie

Hi. I want to find some of my old playlist on my old spotify account, I don't know the username or the email, I believe it might be the same E-mail as I use on my current account (facebook connected)...

Peter__

Community Legend

325 Views

1 replies

0 likes

  • 325 Views
  • 1 replies
  • 0 likes

Can you get rid of "try premium for free" ads if I've already tried it

I did a free-tiral of premium, decided not to continue with it, and still get ads asking me to try it for free. Except when I click on them, I get a message saying I've already tried it before and that the offer is for new users. I don't mind ads, th...

Newbie

I did a free-tiral of premium, decided not to continue with it, and still get ads asking me to try it for free. Except when I click on them, I get a message saying I've already tried it before and th...

Peter__

Community Legend

858 Views

2 replies

0 likes

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  • 2 replies
  • 0 likes

Playlists disappeared AND country changed

Hi, folks. I've seen some topics about playlists disappearing but I have more complex problem: my country and birthdate is changed. To change that I theoretically have to change the billing system and I'm afraid to mess it all up. To add up I have no...

Newbie

Hi, folks. I've seen some topics about playlists disappearing  but I have more complex problem: my country and birthdate is changed. To change that I theoretically have to change the billin...

Sam

Spotify

259 Views

1 replies

0 likes

  • 259 Views
  • 1 replies
  • 0 likes