Announcements

Help Wizard

Step 1

NEXT STEP

Archived content

This is content that is no longer relevant

Start a topic

Have been paying premium for MONTHS and account still says im a FREE MEMBER

I've been paying for Spotify premium for MONTHS now probably 6+ and I am only getting free service. My account says I am still registered as a free member. I want to know how to get my premium working and also how to get refunded all of the past mont...

Visitor

I've been paying for Spotify premium for MONTHS now probably 6+ and I am only getting free service.  My account says I am still registered as a free member.  I want to know how to get my pr...

Peter__

Community Legend

502 Views

1 replies

0 likes

  • 502 Views
  • 1 replies
  • 0 likes

Solved!! spotify premium but no invitation tokens for friends

As title said can anyone explain why i dont have invitation tokens for friends?

Casual Listener

As title said can anyone explain why i dont have invitation tokens for friends?

FiftyCriss

Casual Listener

788 Views

2 replies

0 likes

  • 788 Views
  • 2 replies
  • 0 likes

Solved!! Spotify Premium

I just logged onto my spotify account and I was using Spotify free but now it says im using Spotify Premium? I checked my account info and it says that it will go back to Spotify free after 2012/10/04 unless I renew my subscription - does this mean I...

Casual Listener

I just logged onto my spotify account and I was using Spotify free but now it says im using Spotify Premium? I checked my account info and it says that it will go back to Spotify free after 2012/10/0...

em91_

Casual Listener

981 Views

6 replies

0 likes

  • 981 Views
  • 6 replies
  • 0 likes

Possible hacked account.

Good day guys, Just wanted to check and see if anything is going on. I've been a premium member since it went live in the states. I love the service. However i'm a bit dissapointed at the moment with the lack of support. Not being able to get ahold o...

Regular

Good day guys,    Just wanted to check and see if anything is going on.    I've been a premium member since it went live in the states. I love the service.    ...

thomasLWT

Regular

681 Views

7 replies

0 likes

  • 681 Views
  • 7 replies
  • 0 likes

Maestro Card ! Probléme !!!

Bonjours, j'ai une Maestro Card, j'ai remarquer que vous n'avez pas cette option pour payer, le probléme c'est que je ne peux pas lié ma carte à PayPal parce que justement j'ai une Maestro Card... Que faire ? Merci de m'aider.

Newbie

Bonjours, j'ai une Maestro Card, j'ai remarquer que vous n'avez pas cette option pour payer, le probléme c'est que je ne peux pas lié ma carte à PayPal parce que justement j'ai une Maestro Card... Qu...

Rocio

Spotify Legend

1775 Views

1 replies

0 likes

  • 1775 Views
  • 1 replies
  • 0 likes

Help with changing country settings

Hello!I´ve moved back from Norway to Sweden a few months ago but when I try to change country in my profile Spotify tells me that there is an other account registered on my email address so I can´t change country. I want to be Swedish for real, pleas...

Newbie

Hello! I´ve moved back from Norway to Sweden a few months ago but when I try to change  country in my profile Spotify tells me that there is an other account registered on my email address so I...

258 Views

0 replies

0 likes

  • 258 Views
  • 0 replies
  • 0 likes

Drop Out!

Why do I get drop out from the Spotify service each evening when I'm using an unlimited broadband service?... [service to spotify has been lost]Does this have anything to do with the demand from elsewhere?

Newbie

Why do I get drop out from the Spotify service each evening when I'm using an unlimited broadband service?...  [service to spotify has been lost] Does this have anything to do with the demand f...

Lynchford23

Newbie

970 Views

3 replies

0 likes

  • 970 Views
  • 3 replies
  • 0 likes

premium account not activated

hi I signed up for premium on the 23rg of sept and I don't have access to premium services eversince. both on my PC and my iphone 4 ! bank account proves that I paid for the premium services but my spotify account is still on "2 days free trial mode"...

Newbie

hi I signed up for premium on the 23rg of sept and I don't have access to premium services eversince. both on my PC and my iphone 4 ! bank account proves that I paid for the premium services bu...

Peter__

Community Legend

464 Views

1 replies

0 likes

  • 464 Views
  • 1 replies
  • 0 likes

Failed Payment, Disappearing discount. Please Help

HiI've been a premium customer for a while now and when they did the NUS extra deal I was a student and happily signed up to the half price premium account. Sadly I had my wallet stolen about a week ago and (because my card was cancelled) the payment...

Regular

Hi I've been a premium customer for a while now and when they did the NUS extra deal I was a student and happily signed up to the half price premium account.  Sadly I had my wallet stolen ...

Peter__

Community Legend

415 Views

1 replies

0 likes

  • 415 Views
  • 1 replies
  • 0 likes

Spotify sub pay with PayPal not working

Hiya Guys, I'm trying to upgrade my spotify account back to premium. I used to have premium which i paid for via paypal, however due to probs with ebay etc my paypal account went into the -ve so my spotify account was automatically switched to free. ...

Casual Listener

Hiya Guys,   I'm trying to upgrade my spotify account back to premium.   I used to have premium which i paid for via paypal, however due to probs with ebay etc my paypal account wen...

Peter__

Community Legend

1753 Views

3 replies

0 likes

  • 1753 Views
  • 3 replies
  • 0 likes

Account hacked?

Hi I believe that my Unlimited account may have been hacked. I got kicked out of my client in the middle of an album with the "incorrect username or password. error code 410" message. I cannot log in to my account via the website either, and when I t...

Casual Listener

Hi   I believe that my Unlimited account may have been hacked. I got kicked out of my client in the middle of an album with the "incorrect username or password. error code 410" message. &n...

philrm1977

Casual Listener

471 Views

2 replies

0 likes

  • 471 Views
  • 2 replies
  • 0 likes

Canciones cobradas sin haberlas solicitado

Hola a todos, El dia 5 de septiembre me pasaron a mi tarjeta el cobro de seis canciones que yo no he realizado. Mandé una reclamación a partir del formulario del propio programa para intentar recuperar el importe de las seis descargas ya que ni tenía...

Newbie

Hola a todos,   El dia 5 de septiembre me pasaron a mi tarjeta el cobro de seis canciones que yo no he realizado. Mandé una reclamación a partir del formulario  del propio programa...

328 Views

0 replies

0 likes

  • 328 Views
  • 0 replies
  • 0 likes

Solved!! PLEASE HELP ME IT'S VERY AWKWARD AND STRANGE

Hi! I haven't used spotify for months. The last time I used it was last year at my ex boyfriend's house, logged on to his home pc. I've just logged on from new laptop with my account details which worked and was successful but its my ex boyfriend's M...

Visitor

Hi!   I haven't used spotify for months. The last time I used it was last year at my ex boyfriend's house, logged on to his home pc.   I've just logged on from new la...

Liam

Community Legend

807 Views

7 replies

0 likes

  • 807 Views
  • 7 replies
  • 0 likes

Can't purchase gift card

Hi, when I'm trying to buy a gift card it says: "Oops! Something went wrong, please try again or check out our help area" I have filled all the forms but it won't let me continue. Anyone else having the same issue?

Newbie

Hi, when I'm trying to buy a gift card it says: "Oops! Something went wrong, please try again or check out our help area" I have filled all the forms but it won't let me continue. Anyone else ha...

Liam

Community Legend

492 Views

1 replies

0 likes

  • 492 Views
  • 1 replies
  • 0 likes

I want out of Spotify

Please send me information about how to delete my Spotify account. I want no customer service bull**bleep**...just let me out, and let me out now! Thank you Rick

Visitor

Please send me information about how to delete my Spotify account. I want no customer service bull**bleep**...just let me out, and let me out now! Thank you Rick

David

Spotify Legend

348 Views

1 replies

0 likes

  • 348 Views
  • 1 replies
  • 0 likes

loggin with facebook

I am no longer able to use my Spotify account as Im not on Facebook. this is UTTER MADNESS!! Spotify, I PAY for this service. Please tell me why I should have to be on FB to be able to use something I pay for??? I have no interest in facebook and thi...

Casual Listener

I am no longer able to use my Spotify account as Im not on Facebook.   this is UTTER MADNESS!! Spotify, I PAY for this service. Please tell me why I should have to be on FB to be able to use...

Stupify

Community Legend

660 Views

5 replies

0 likes

  • 660 Views
  • 5 replies
  • 0 likes

Premium Account not working on iPhone

Hello,I opened the spotify app this morning to play music from my phone but am constantly getting an error that says "only premium users ca n play on demand." I checke my bank statement and I was charge for the month of September. Please help.

Casual Listener

Hello, I opened the spotify app this morning to play music from my phone but am constantly getting an error that says "only premium users ca n play on demand." I checke my bank statement and I was...

347 Views

0 replies

0 likes

  • 347 Views
  • 0 replies
  • 0 likes

Spotify on Iphone without internet acees

Hy folks, i have a question, is there a way to use Spotify all over the World without using the GPRS (Internet Connection). because the roaming charges are very expensive. When i try to use Spotify without any Internet Connection it seems the spotify...

Newbie

Hy folks,   i have a question, is there a way to use Spotify all over the World without using the GPRS (Internet Connection). because the roaming charges are very expensive.   When i tr...

nomorerap

Casual Listener

13507 Views

3 replies

0 likes

  • 13507 Views
  • 3 replies
  • 0 likes

After logging in on a different computer I cannot log back into my account on my computer.

I recently tried logging in to my Spotify account on a friend's Mac. My account is connected with facebook so I input my facebook login information. It was unsuccessful because my playlists did not show up on his computer so I logged out. Now when lo...

Newbie

I recently tried logging in to my Spotify account on a friend's Mac. My account is connected with facebook so I input my facebook login information. It was unsuccessful because my playlists did not s...

meahtenoha

Spotify

550 Views

1 replies

0 likes

  • 550 Views
  • 1 replies
  • 0 likes