premium
I have just payd for premium, but spotify does not work on my androide phone. It says: "the track is only avilable for Premium users".
- 444 Views
- 1 replies
- 0 likes
Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
This is content that is no longer relevant
Start a topicI have just payd for premium, but spotify does not work on my androide phone. It says: "the track is only avilable for Premium users".
Newbie
I have just payd for premium, but spotify does not work on my androide phone. It says: "the track is only avilable for Premium users".
Liam
Community Legend
444 Views
1 replies
0 likes
Hi, I am having an issue seeing Yeasayer new album Fragrant World. I know that it is available as I had listened to it this morning (only by seeing that a friend was listening), but when I search either "Yeasayer" or "Fragrant World" it is not appear...
Visitor
Hi, I am having an issue seeing Yeasayer new album Fragrant World. I know that it is available as I had listened to it this morning (only by seeing that a friend was listening), but when I...
295 Views
0 replies
0 likes
Hi, can you please reset my account/devices. I have new devices. I know I wil loose my existing off line playlists. Thanks in advance, Johan
Casual Listener
Hi, can you please reset my account/devices. I have new devices. I know I wil loose my existing off line playlists. Thanks in advance, Johan
Richard
Community Legend
377 Views
1 replies
0 likes
Hi, Since two weeks I get notifications from people that are not in my contacts when they add songs on playlists ! Playlists that I havn't subscribe ! What can I do to stop that ??? Please !
Casual Listener
Hi, Since two weeks I get notifications from people that are not in my contacts when they add songs on playlists ! Playlists that I havn't subscribe ! What can I do to sto...
Aurélien
Casual Listener
603 Views
3 replies
0 likes
I do not want to hear a woman moaning, "Oh, I will come" and see a number of pussies and cocks in the lower left corner. I do not want to hear this from my 11-year-old brother's room. On the plus side, my mother and the rest of my family now think i'...
Visitor
I do not want to hear a woman moaning, "Oh, I will come" and see a number of pussies and cocks in the lower left corner. I do not want to hear this from my 11-year-old brother's room. On the plus sid...
therealronn
Casual Listener
1069 Views
3 replies
3 likes
I have my main Spotify Premium account which is paid for via Virgin Media. When I logged in on my phone the other day, all my playlists were gone and I had gone back to a free account. I used the trial to upgrade this to Premium and thought I was goo...
Visitor
I have my main Spotify Premium account which is paid for via Virgin Media. When I logged in on my phone the other day, all my playlists were gone and I had gone back to a free account. I u...
meahtenoha
Spotify
890 Views
1 replies
0 likes
I'm beyond upset I've been getting billed for 3 months when I canceled my subscription. And every time I send a contact form all I get is an email saying to go on here for help. That doesn't get me the refund I need. Someone help!!!!!!
Regular
I'm beyond upset I've been getting billed for 3 months when I canceled my subscription. And every time I send a contact form all I get is an email saying to go on here for help. That doesn't get me t...
meahtenoha
Spotify
461 Views
1 replies
0 likes
I have paid for August month but, you guys closed my account D.19 august... Fix the problem please cause i have payed this month!!!
Casual Listener
I have paid for August month but, you guys closed my account D.19 august... Fix the problem please cause i have payed this month!!!
meahtenoha
Spotify
653 Views
5 replies
0 likes
Just as the topic says.....It's really frustrating.I have changed my password and username but it does not make it stop.What can I do?Thanks/tobias
Casual Listener
Just as the topic says..... It's really frustrating. I have changed my password and username but it does not make it stop. What can I do? Thanks /tobias
Goodman
Spotify Legend
681 Views
1 replies
0 likes
Hello. I was charged 4.99 for my free trial and also got a 29.99 overdraft fee. Not happy. Seeking customer support of some sort... I have opened several tickets and have gotten zero response since 8/19/2012. Very unsatified
Casual Listener
Hello. I was charged 4.99 for my free trial and also got a 29.99 overdraft fee. Not happy. Seeking customer support of some sort... I have opened several tickets and have gotten zero respo...
Sam
Spotify
433 Views
1 replies
0 likes
Hi, today as always Spotify had to take the payment, but a message Spotify declined the card appeared! but usually always went fine, what happened? my card is ok and nothing is changed but for spotify it seems changed! what can i do for paying? thank...
Casual Listener
Hi, today as always Spotify had to take the payment, but a message Spotify declined the card appeared! but usually always went fine, what happened? my card is ok and nothing is changed but for spot...
Sam
Spotify
429 Views
1 replies
0 likes
How to delete account?
Hi, I want to use Spotify without re-activating my facebook account. Unfortunately I set up my Spotify account with my facebook account. So I figure it's not possible for me to use it without logging in to facebook? I'm from Germany by the way, so it...
Casual Listener
Hi, I want to use Spotify without re-activating my facebook account. Unfortunately I set up my Spotify account with my facebook account. So I figure it's not possible for me to use it without...
Sam
Spotify
3599 Views
10 replies
0 likes
Hi! Yesterday I upgrated from unlimited to premium and its says on my account that its premium...but when I go on my spotify there is not offline mode??Could you please help or explain it to me?thank you.
Regular
Hi! Yesterday I upgrated from unlimited to premium and its says on my account that its premium...but when I go on my spotify there is not offline mode??Could you please help or explain it to me?thank...
Sam
Spotify
1031 Views
8 replies
0 likes
I have recently downloaded spotify and have paid the fee but am not able to stream anything unless I upgrade to premium. I have tried that and it won't let me!! Now I have been charged £4.99 twice with no service!! Anyone else had this problem?
Newbie
I have recently downloaded spotify and have paid the fee but am not able to stream anything unless I upgrade to premium. I have tried that and it won't let me!! Now I have been charged £4.99 twice wi...
298 Views
0 replies
0 likes
Grrr...I press login with Facebook, it shows me the prefilled form with my details ...I press register ..and...Nothing...so i can't get any further to be able to purchase any form of subscription to be able to listen to music?? Totally stuck!!!
Visitor
Grrr...I press login with Facebook, it shows me the prefilled form with my details ...I press register ..and...Nothing...so i can't get any further to be able to purchase any form of subscription to ...
252 Views
0 replies
0 likes
Hello, I have started today a 30 days premium trial membership. I logged on via Facebook, but the app seems to remember my old accountname for Spotify. I cant remember the account information (e.g. the password of the email address used when i logged...
Casual Listener
Hello, I have started today a 30 days premium trial membership. I logged on via Facebook, but the app seems to remember my old accountname for Spotify. I cant remember the accou...
Richard
Community Legend
426 Views
1 replies
0 likes
Could someone help me.....I have linked my account to Facebook and all I wan to do is purchase premium so I can get listening. It keeps bringing me back to sign in...I choose Facebook and nothing happens the screen stays white? I don't know how long ...
Visitor
Could someone help me.....I have linked my account to Facebook and all I wan to do is purchase premium so I can get listening. It keeps bringing me back to sign in...I choose Facebook and nothi...
351 Views
0 replies
0 likes
Hello, I forgot my email address. my account is a facebook account. The problem is that I'm testing the 30 day premium and does not want that the contract will be extended accordingly. can provide all the information, the card data, etc. only the ema...
Regular
Hello, I forgot my email address. my account is a facebook account. The problem is that I'm testing the 30 day premium and does not want that the contract will be extended accordingly. can prov...
Richard
Community Legend
681 Views
1 replies
0 likes
Sorry if this seems a bit ignorant or stupid but I just want someone to confirm if I can use my Spotify account in Canada when I'm originally from the UK and pay for my subscription here, I'm travelling for four months.
Casual Listener
Sorry if this seems a bit ignorant or stupid but I just want someone to confirm if I can use my Spotify account in Canada when I'm originally from the UK and pay for my subscription here, I'm travell...
bluemonkeyape
Casual Listener
1277 Views
2 replies
0 likes