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Can I switch back to Free from Unlimited?

I'm thinking about upgrading from Spotify Free to Unlimited. After a free trial period when I have started paying for Unlimited, can I switch back to Free if I like?

Newbie

I'm thinking about upgrading from Spotify Free to Unlimited. After a free trial period when I have started paying for Unlimited, can I switch back to Free if I like?

jemms

Casual Listener

770 Views

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Can't Log In (FB)

A couple of days ago I tried logging into Spotify but it wouldn't work. Im using my Facebook log in and have changed my password twice now to no avail also tried logging in on 3 different PC's. Its really frustrating

Newbie

A couple of days ago I tried logging into Spotify but it wouldn't work. Im using my Facebook log in and have changed my password twice now to no avail also tried logging in on 3 different PC's. Its r...

677 Views

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How do i cancel a payment for downloads?

I've just received a receipt for a spotify purchase saying i've brought 100 downloads for £50 , I'm currently on holiday and not using spotify so i dont know how this has happened and I'm desperate to cancel this purchase but dont know how?

Newbie

I've just received a receipt for a spotify purchase saying i've brought 100 downloads for £50 , I'm currently on holiday and not using spotify so i dont know how this has happened and I'm desperate t...

432 Views

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delete online library

i want to delete the library. not my local files. the similar files that seems spotify has linked with. i cant delete them all cause i'm starting all over with a new play list or a new library...

Newbie

i want to delete the library. not my local files. the similar files that seems spotify has linked with. i cant delete them all cause i'm starting all over with a new play list or a new library...

582 Views

0 replies

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Spotty streaming, customer screaming!

Last week I've noticed that streaming isn't as smooth as it used to be, to understate the issue. And it's not my end of the connection that is hampered. Essential to your service and my appreciation of it is flawless streaming without hickups. The re...

Newbie

Last week I've noticed that streaming isn't as smooth as it used to be, to understate the issue. And it's not my end of the connection that is hampered. Essential to your service and my appreciation ...

809 Views

0 replies

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Can Android Get Some Love?

There numerous negative ratings in the Android app market for Spotify and in the Android sub-forums here as well. However, there seems to be no official response from anyone at Spotify, while the iOS team is taking an active role. Any chance Android ...

Regular

There numerous negative ratings in the Android app market for Spotify and in the Android sub-forums here as well. However, there seems to be no official response from anyone at Spotify, while the iOS...

426 Views

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How do I Delete Spotify Free?

How do I delete my Spotify Free account? I removed it from my facebook apps and I uninstalled it - but, I still want to deactivate and I can't find out how to do it. Thanks!

Newbie

How do I delete my Spotify Free account?  I removed it from my facebook apps and I uninstalled it - but, I still want to deactivate and I can't find out how to do it.  Thanks!

648 Views

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My account is being hacked

hello, i noticed (from my facebook timeline) that my account has been used the last week, and i have been travelling without any possibility of accessing internet.In the past i might have looged on in spotify on my friends computer, but to avoid bein...

Casual Listener

hello,   i noticed (from my facebook timeline) that my account has been used the last week, and i have been travelling without any possibility of accessing internet. In the past i might have ...

solojazz

Casual Listener

781 Views

2 replies

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can't delete my account and it keeps reactivating my facebook!

I deleted my facebook and made a new one... but then when i signed into spotify it reactivated me! so i deleted the app from my profile, deactivated again. but it carried on, i tried to link my new facebook with my spotify leahrimmsy, but it wouldn't...

Newbie

I deleted my facebook and made a new one... but then when i signed into spotify it reactivated me!  so i deleted the app from my profile, deactivated again. but it carried on, i tried to link m...

826 Views

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Can't log in :o? (Facebook / Spotify linked)

Whenever i try to log in to upgrade my spotify to Premium and i need to log in, it says wrong password. I know it's the right passowrd. I really want it upgraded soon, the comercials are really annoying!

Casual Listener

Whenever i try to log in to upgrade my spotify to Premium and i need to log in, it says wrong password. I know it's the right passowrd.   I really want it upgraded soon, the comercials are rea...

meahtenoha

Spotify

612 Views

1 replies

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For God's Sake I just want to log in!!

Anyone who can help? I can't log in - i enter the username - which is a bunch of numbers apparently - then my usual facebook password but its no good - I'm going crazy here - VERY VERY ANNOYED stupid bloody thing - makes me want to just cancel

Casual Listener

Anyone who can help? I can't log in - i enter the username - which is a bunch of numbers apparently - then my usual facebook password but its no good - I'm going crazy here - VERY VERY ANNOYED &nbsp...

flangeflapper

Casual Listener

885 Views

4 replies

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Spotify does’nt work anymore

Dear people, Spotify does’nt work any more. Eather on my Mac and Windows Vista laptop. What the hell is goiing on? Sie screendump.

Visitor

Dear people, Spotify does’nt work any more. Eather on my Mac and Windows Vista laptop. What the hell is goiing on? Sie screendump.

neoclasssic57

Newbie

1003 Views

4 replies

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Multiple Subscription Discount

I currently pay about $22 a month for 3 subscriptions to a competitor. Spotify interests me because it seems like the desktop app is slightly more robust and I do listen to music while i'm working and find that i prefer a desktop app over the web alt...

Newbie

I currently pay about $22 a month for 3 subscriptions to a competitor.  Spotify interests me because it seems like the desktop app is slightly more robust and I do listen to music while i'm work...

alienjackhammer

Casual Listener

1377 Views

2 replies

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Upgraded from unlimited to premium

Hi! I while ago I upgraded from unlimited to premium, and the payment went through. But I still have unlimited on my spotify,It says here on my account that I have premium. What can I do to fix this?

Regular

Hi! I while ago I upgraded from unlimited to premium, and the payment went through. But I still have unlimited on my spotify, It says here on my account that I have premium. What can I do to fix thi...

kimzo

Regular

3573 Views

38 replies

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playlist gone

All my playlists are gone in my iphone but not on my computer. How to solve the problem????

Newbie

All my playlists are gone in my iphone but not on my computer. How to solve the problem????

464 Views

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"Puchase is currently not available" when trying to upgrade to Premium

As the title indicates, when attempting to upgrade to Premium, I can't get past the service/payment form screen. Instead I just get a "Puchase is currently not available" message (yes, "Puchase"). Any idea what's up? I've logged out and in, but it's ...

Newbie

As the title indicates, when attempting to upgrade to Premium, I can't get past the service/payment form screen. Instead I just get a "Puchase is currently not available" message (yes, "Puchase"). &...

user-removed

Not applicable

1650 Views

7 replies

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Can´t add payment method

hi i can´t add payment method when i want to subscribe, neither card or pay pal //padda

Casual Listener

hi   i can´t add payment method  when i want to subscribe, neither card or pay pal     //padda

user-removed

Not applicable

1046 Views

3 replies

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Payment

Why can´t I buy "premium"? Is it Spotify themselves that has the problems or is it something else?

Casual Listener

Why can´t I buy "premium"? Is it Spotify themselves that has the problems or is it something else? 😕

Sam

Spotify

582 Views

1 replies

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Premium Subscription Not Recognized

Been using spotify for years, finally subscribed and nothing (pc, phone) will recognize I've paid. It's all as it was, although my account status on the website is premium. What's wrong?

Regular

Been using spotify for years, finally subscribed and nothing (pc, phone) will recognize I've paid. It's all as it was, although my account status on the website is premium. What's wrong?

lukiss

Casual Listener

738 Views

1 replies

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Creating a new Spotify account for users who does not have Facebook

Hello there. I am a proud Premium member who has supported Spotify for a few years already. The service is great and I'm basically a happy puppy, but there is this one thing that really bugs me. I am trying to create a new account for my daughter, bu...

Casual Listener

Hello there.   I am a proud Premium member who has supported Spotify for a few years already. The service is great and I'm basically a happy puppy, but there is this one thing that really bugs...

BenDixxon

Casual Listener

787 Views

2 replies

0 likes

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