ADs on Premium?
I just took advantage of the Premium 30 day trial and within 5 minutes, an ad! Is this what I signed up for?
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Start a topicI just took advantage of the Premium 30 day trial and within 5 minutes, an ad! Is this what I signed up for?
Newbie
I just took advantage of the Premium 30 day trial and within 5 minutes, an ad! Is this what I signed up for?
johnvasko
Casual Listener
947 Views
5 replies
0 likes
Hi!For about 2 weeks ago my Spotify Unlimited just disappeared. It happend when my friend wanted to login to his account. The wierd thing is that all my playlists are gone and it says i got Spotify Free but have a current subscription every month. On...
Visitor
Hi! For about 2 weeks ago my Spotify Unlimited just disappeared. It happend when my friend wanted to login to his account. The wierd thing is that all my playlists are gone and it says i got Spotify...
meahtenoha
Spotify
655 Views
1 replies
0 likes
So, my Spotify user is: flpgdt. My facebook page is: http://www.facebook.com/flpgdt But when I login the session that opens is actually: illobre_cels (who is not me!) I'm able to post songs in her wall and change this persons privacy settings... alth...
Newbie
So, my Spotify user is: flpgdt. My facebook page is: http://www.facebook.com/flpgdt But when I login the session that opens is actually: illobre_cels (who is not me!) I'm able to post s...
Sam
Spotify
902 Views
2 replies
0 likes
Hi, I like to cancel my premium subscription. That is stop my payments to Spotify. I can't find it under my account. Those anyone knows where to look?
Newbie
Hi, I like to cancel my premium subscription. That is stop my payments to Spotify. I can't find it under my account. Those anyone knows where to look?
Sam
Spotify
455 Views
1 replies
0 likes
I just purchased a new phone and my offline music was erased. Why??????
Visitor
I just purchased a new phone and my offline music was erased. Why??????
David
Spotify Legend
494 Views
1 replies
0 likes
So I had been trying to cancel my premium account (as a facebook user) and it took me literally three days to get it to work. Anybody else have this problem? I'm mainly posting this in hopes that Spotify will fix the problem of the password verifcati...
Newbie
So I had been trying to cancel my premium account (as a facebook user) and it took me literally three days to get it to work. Anybody else have this problem? I'm mainly posting this in hopes that Spo...
staceeray
Casual Listener
1671 Views
7 replies
0 likes
I literally just signed up for Spotify Premium, but with the 30 day free trial. I've played around with it and it is not what I thought it was going to be.I go to cancel it, it asks me to put in my Spotify password. Incorrect.I log out of the system,...
Casual Listener
I literally just signed up for Spotify Premium, but with the 30 day free trial. I've played around with it and it is not what I thought it was going to be. I go to cancel it, it asks me to put in my...
staceeray
Casual Listener
927 Views
2 replies
0 likes
My friend has emailed Spotify on 2/29/2012 still yet to get an email from Spotify what the heck is up. Pretty sad and embarassing if you ask me... is it because... your TOP PRIORITY CUSTOMERS COME FIRST? that have Facebook issues? or Dupilicate accou...
Roadie
My friend has emailed Spotify on 2/29/2012 still yet to get an email from Spotify what the heck is up. Pretty sad and embarassing if you ask me... is it because... your TOP PRIORITY CUSTOMERS COME FI...
jayy
Roadie
1378 Views
10 replies
0 likes
i tryed out spotify premium for free and my free trial ended sometime ago but i have not heard any commercials and my account still says spotify premium. can you please fix this problem because i do not want to get charged because i have no money and...
Regular
i tryed out spotify premium for free and my free trial ended sometime ago but i have not heard any commercials and my account still says spotify premium. can you please fix this problem because i do ...
jayy
Roadie
569 Views
2 replies
0 likes
Hi guys, I am thinking about buying Spotify Premium, but I'm having 2 questions before I do. I live in the Netherlands so I dont really use PayPal, and I was wondering or I could also get a subscription who will transfer money from my bank account in...
Newbie
Hi guys, I am thinking about buying Spotify Premium, but I'm having 2 questions before I do. I live in the Netherlands so I dont really use PayPal, and I was wondering or I could al...
537 Views
0 replies
0 likes
Hello I'm a premium user and I use the possibility to have offline playlist for my iphone (use in the Tube, plane ...) I also use spotify on my macbook pro I've frequently the same bug : at any moment when I launch the spotify application on iphone, ...
Newbie
Hello I'm a premium user and I use the possibility to have offline playlist for my iphone (use in the Tube, plane ...) I also use spotify on my macbook pro I've frequently the ...
445 Views
0 replies
0 likes
Hello Idea for improvment: The name of the downloaded files stored in Spotify-folder could include the name of artist and the album in addition to the name and the tracknumber.
Music Fan
Hello Idea for improvment: The name of the downloaded files stored in Spotify-folder could include the name of artist and the album in addition to the name and the tracknumber. &nbs...
638 Views
0 replies
0 likes
Love you service as part of the free trial -- but $10/mo is steep for continued use on mobile devices after the trial. $5/mo (unlimited plan), even if it didn't include use in an offline mode or similar - e.g., streaming only - I'd be sold for years....
Newbie
Love you service as part of the free trial -- but $10/mo is steep for continued use on mobile devices after the trial. $5/mo (unlimited plan), even if it didn't include use in an offline mode o...
442 Views
0 replies
0 likes
my account is saying i am using offline playlists on more than 3 devices, so i need to de activate one of the devices. How do i do this?? and how do i find out what the other devices are? because I don't know, as far as I know i have only used it on ...
Newbie
my account is saying i am using offline playlists on more than 3 devices, so i need to de activate one of the devices. How do i do this?? and how do i find out what the other devices are? because I d...
licenced
Community Legend
1068 Views
1 replies
0 likes
HiI believe that no one knows how to fix this but since there is no real spotify support I need to give it a try.Any ways Im on a free account and I have listened to a track 5 time so it gets unavailable.But the thing is that it shod get unavailable ...
Newbie
Hi I believe that no one knows how to fix this but since there is no real spotify support I need to give it a try. Any ways Im on a free account and I have listened to a track 5 time so i...
616 Views
0 replies
0 likes
hei hei.When the facebook on spotify was new I used my spotify account on a friends computer,and now my spotify is connected whit his facebook accounthow can I change it over to my own?
Newbie
hei hei. When the facebook on spotify was new I used my spotify account on a friends computer, and now my spotify is connected whit his facebook account how can I change it over to my own?
meahtenoha
Spotify
692 Views
3 replies
0 likes
I am a Premium member and have been for a number of months. I have never had a non-Facebook Spotify account. I use Spotify on a laptop, Android devince, iPhone, and a MAC Pro desktop computer, but of course never at the same time. Today, March 3rd, d...
Visitor
I am a Premium member and have been for a number of months. I have never had a non-Facebook Spotify account. I use Spotify on a laptop, Android devince, iPhone, and a MAC Pro desktop comp...
489 Views
0 replies
0 likes
I've followed all the guides, installed on phone and on SD card, I've unmounted the SD card and formatted the SD card, still unsync my offline playlists daily. I've resynced, reinstalled, redownloaded, cleared cached so many times that I've lost trac...
Regular
I've followed all the guides, installed on phone and on SD card, I've unmounted the SD card and formatted the SD card, still unsync my offline playlists daily. I've resynced, reinstalled, re...
divinelyplaced
Regular
1538 Views
6 replies
1 likes
I have been waiting a week for a reply to this, and have recently found out more information. I had canceled my account 4 days before the deadline to cancel, and my bank account was still charged. I canceled because I couldn't afford to pay for the s...
Casual Listener
I have been waiting a week for a reply to this, and have recently found out more information. I had canceled my account 4 days before the deadline to cancel, and my bank account was still charged. I ...
mrjack11
Casual Listener
1379 Views
6 replies
1 likes
I'm thinking about upgrading from Spotify Free to Unlimited. After a free trial period when I have started paying for Unlimited, can I switch back to Free if I like?
Newbie
I'm thinking about upgrading from Spotify Free to Unlimited. After a free trial period when I have started paying for Unlimited, can I switch back to Free if I like?
jemms
Casual Listener
788 Views
1 replies
0 likes