Spotify Premium won't load properly
When I launch the app on my desktop, The 'What's New' tab endlessly circles and never loads. I can go to playlists, but I get a message that they cannot synchronize.
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Start a topicWhen I launch the app on my desktop, The 'What's New' tab endlessly circles and never loads. I can go to playlists, but I get a message that they cannot synchronize.
Casual Listener
When I launch the app on my desktop, The 'What's New' tab endlessly circles and never loads. I can go to playlists, but I get a message that they cannot synchronize.
mattjholstein
Newbie
1462 Views
4 replies
0 likes
Just tried it: The last.fm app displays what I'm listening too even when I'm in private mode. (Yes I know last.fm doesn't scrobble the music, but that's a guarantee on the App's side, and not something I want to have to figure out for every app)
Casual Listener
Just tried it: The last.fm app displays what I'm listening too even when I'm in private mode. (Yes I know last.fm doesn't scrobble the music, but that's a guarantee on the App's side, and not somethi...
556 Views
0 replies
0 likes
when i log in it says i just have the free version and all playlists have disappeared, even though i have been a Premium subscriber for months. tried loggin out/in and still ended up with free version and no playlists. sent in a help request - and th...
Visitor
when i log in it says i just have the free version and all playlists have disappeared, even though i have been a Premium subscriber for months. tried loggin out/in and still ended up with free ...
bladerunner2
Casual Listener
714 Views
2 replies
0 likes
Hi, I subscribed a unlimited (in fact i subscribed it twice so it's written that i have it until 01/05) However it doesn't work on my software in my computer... I tried to log out and in a few times but it still doesn't work...What can I do?Thanks
Newbie
Hi, I subscribed a unlimited (in fact i subscribed it twice so it's written that i have it until 01/05) However it doesn't work on my software in my computer... I tried to log out and in a few times ...
490 Views
0 replies
1 likes
I can't beleive I did not find any topic in this forum that discussed the fact that you now HAVE to get a facebook account to be able to have spotify.To me it's a total abuse. Shame on spotify !!!Maybe this get cencored
Newbie
I can't beleive I did not find any topic in this forum that discussed the fact that you now HAVE to get a facebook account to be able to have spotify. To me it's a total abuse. Shame on spotify ...
394 Views
0 replies
0 likes
Hey Guys / Girls. There seems to be an issue with your system regarding paying with creditcard. i tried three times to buy a Premium subscription and got 'No Purchase avaliable' and suddenly my mailbox got spammed with 3xreceipt for 99,- DDK each. An...
Newbie
Hey Guys / Girls. There seems to be an issue with your system regarding paying with creditcard. i tried three times to buy a Premium subscription and got 'No Purchase avaliable' and...
366 Views
0 replies
0 likes
Hello, I am currently living in the US for a couple of months. As I am French I only hold a French visa credit card. I want to subcribe to Premium but Spotify keeps rejecting my French credit card because it doesn't match the country on my profil whi...
Newbie
Hello, I am currently living in the US for a couple of months. As I am French I only hold a French visa credit card. I want to subcribe to Premium but Spotify keeps rejecting my Fre...
Sam
Spotify
534 Views
1 replies
0 likes
Hi, Im trying to upgrade my account to unlimited, I click on Visa and then continue, and just get a message saying 'Payment not available' Any ideas? Thanks
Casual Listener
Hi, Im trying to upgrade my account to unlimited, I click on Visa and then continue, and just get a message saying 'Payment not available' Any ideas? Thanks
Sam
Spotify
558 Views
1 replies
0 likes
I upgraded to Premium, installed the Android app, was disappointed to find it didn't work, and then downgraded back to Unlimited. Immediately, the Android app started working, so I want to cancel the downgrade to Unlimited that will happen in nine da...
Newbie
I upgraded to Premium, installed the Android app, was disappointed to find it didn't work, and then downgraded back to Unlimited. Immediately, the Android app started working, so I want to canc...
Sam
Spotify
618 Views
1 replies
0 likes
I accidently paid 5 times now and don't how to get a refund. I went from free to Unlimited.I thought I had to verify my account each time but these were purchases of subscriptions. Please advice on refund procedure. Kind regards,Peter Kroon I acciden...
Regular
I accidently paid 5 times now and don't how to get a refund. I went from free to Unlimited. I thought I had to verify my account each time but these were purchases of subscriptions. Please ...
peterkroondrums
Regular
1124 Views
7 replies
0 likes
soem time ago i got free spotify with unlimited music but with ad's comming. It ended after a year or so and then i stopt useing it cos 10 hours a week is way to little. Now i got the one from Facebook and it worked til to day when i logged in and i ...
Casual Listener
soem time ago i got free spotify with unlimited music but with ad's comming. It ended after a year or so and then i stopt useing it cos 10 hours a week is way to little. Now i got the one fr...
Zlackthor
Casual Listener
777 Views
2 replies
0 likes
Saturday night (Feb 11th), my Spotify account was wiped clean of all of its contents, stared, folders and etc. I even had to re-sync it to my facebook. This has been extremely frustrating. Can someone help me and tell me why this has happeend? My Acc...
Casual Listener
Saturday night (Feb 11th), my Spotify account was wiped clean of all of its contents, stared, folders and etc. I even had to re-sync it to my facebook. This has been extremely frustrating. Can someon...
thisiswilton
Casual Listener
5202 Views
33 replies
0 likes
Hello, Yesterday all my playlists disappeared but after posting at this forum, I got all of them back. Now it has happened again, it seams that at 00.00 my Spotify resets or something and all my playlists are deleted. What is happening to my account,...
Casual Listener
Hello, Yesterday all my playlists disappeared but after posting at this forum, I got all of them back. Now it has happened again, it seams that at 00.00 my Spotify resets or somethi...
Richard
Community Legend
1610 Views
6 replies
0 likes
I do not want to use spotify premium anymore and I'm required to enter my password before it cancels it, but whenever I do, it tells me that I have enetered an incorrect password. help me out
Newbie
I do not want to use spotify premium anymore and I'm required to enter my password before it cancels it, but whenever I do, it tells me that I have enetered an incorrect password. help me out
David
Spotify Legend
758 Views
1 replies
0 likes
Wow. What a mess. I am having trouble with my Facebook connect. I have my initial account mkw1342, which is a Premium account. Last night I clicked a link on Facebook and it attempted to login me in with FB, and now I have a brand new account linked ...
Casual Listener
Wow. What a mess. I am having trouble with my Facebook connect. I have my initial account mkw1342, which is a Premium account. Last night I clicked a link on Facebook an...
mkw1342
Casual Listener
1051 Views
1 replies
0 likes
Hej, när jag starta spotify idag så var alla mina spel listor borta? Dom finns dock på min iphone vilket jag tycker är väldigt konstigt! Någon som vet varför det är såhär?
Visitor
Hej, när jag starta spotify idag så var alla mina spel listor borta? Dom finns dock på min iphone vilket jag tycker är väldigt konstigt! Någon som vet varför det är såhär?
PSl
Casual Listener
9918 Views
7 replies
0 likes
Why is this? Its not working still says I need to upgrade but I did
Casual Listener
Why is this? Its not working still says I need to upgrade but I did
soratanaka
Newbie
495 Views
1 replies
0 likes
Hello! As the title describes I've finally decided to upgrade to premium to enjoy add free music. I was really happy about it and was ready to blast my sub when I logged in again I noticed that I had not been upgraded. After picking a song (just a ra...
Visitor
Hello! As the title describes I've finally decided to upgrade to premium to enjoy add free music. I was really happy about it and was ready to blast my sub when I logged in again I noticed t...
arvidio
Casual Listener
485 Views
1 replies
0 likes
Hi!I´ve fixed the 30 days trial today, but when I log on to spotify there are no premium account... Just open.I try to log on to spotify on my ipod touch, and there can I listen to songs.....Why isn't it working on the computer?//Arvid
Casual Listener
Hi! I´ve fixed the 30 days trial today, but when I log on to spotify there are no premium account... Just open. I try to log on to spotify on my ipod touch, and there can I listen to songs..... Wh...
814 Views
0 replies
0 likes
Just trying to cancel my premium subsciption. It's not letting me even though I am using the correct password! I am not going to pay for another month of this. Looking through the forum I've found several other people experiencing the same problem. R...
Visitor
Just trying to cancel my premium subsciption. It's not letting me even though I am using the correct password! I am not going to pay for another month of this. Looking through the f...
1350
Casual Listener
1450 Views
11 replies
1 likes