Announcements

Help Wizard

Step 1

NEXT STEP

Archived content

This is content that is no longer relevant

Start a topic

Spotify Premium won't load properly

When I launch the app on my desktop, The 'What's New' tab endlessly circles and never loads. I can go to playlists, but I get a message that they cannot synchronize.

Casual Listener

When I launch the app on my desktop, The 'What's New' tab endlessly circles and never loads. I can go to playlists, but I get a message that they cannot synchronize.

mattjholstein

Newbie

1462 Views

4 replies

0 likes

  • 1462 Views
  • 4 replies
  • 0 likes

Apps still know what I listen to when I'm in private mode

Just tried it: The last.fm app displays what I'm listening too even when I'm in private mode. (Yes I know last.fm doesn't scrobble the music, but that's a guarantee on the App's side, and not something I want to have to figure out for every app)

Casual Listener

Just tried it: The last.fm app displays what I'm listening too even when I'm in private mode. (Yes I know last.fm doesn't scrobble the music, but that's a guarantee on the App's side, and not somethi...

556 Views

0 replies

0 likes

  • 556 Views
  • 0 replies
  • 0 likes

lost my Premium status and all my playlists - help!

when i log in it says i just have the free version and all playlists have disappeared, even though i have been a Premium subscriber for months. tried loggin out/in and still ended up with free version and no playlists. sent in a help request - and th...

Visitor

when i log in it says i just have the free version and all playlists have disappeared, even though i have been a Premium subscriber for months.  tried loggin out/in and still ended up with free ...

bladerunner2

Casual Listener

714 Views

2 replies

0 likes

  • 714 Views
  • 2 replies
  • 0 likes

I just subscribed a unlimited and it doesn't work on my computer

Hi, I subscribed a unlimited (in fact i subscribed it twice so it's written that i have it until 01/05) However it doesn't work on my software in my computer... I tried to log out and in a few times but it still doesn't work...What can I do?Thanks

Newbie

Hi, I subscribed a unlimited (in fact i subscribed it twice so it's written that i have it until 01/05) However it doesn't work on my software in my computer... I tried to log out and in a few times ...

490 Views

0 replies

1 likes

  • 490 Views
  • 0 replies
  • 1 likes

Facebook disaster

I can't beleive I did not find any topic in this forum that discussed the fact that you now HAVE to get a facebook account to be able to have spotify.To me it's a total abuse. Shame on spotify !!!Maybe this get cencored

Newbie

I can't beleive I did not find any topic in this forum that discussed the fact that you now HAVE to get a facebook account to be able to have spotify. To me it's a total abuse. Shame on spotify&nbsp...

394 Views

0 replies

0 likes

  • 394 Views
  • 0 replies
  • 0 likes

No Purchase Avaliable - Charged 3 times

Hey Guys / Girls. There seems to be an issue with your system regarding paying with creditcard. i tried three times to buy a Premium subscription and got 'No Purchase avaliable' and suddenly my mailbox got spammed with 3xreceipt for 99,- DDK each. An...

Newbie

Hey Guys / Girls.   There seems to be an issue with your system regarding paying with creditcard.   i tried three times to buy a Premium subscription and got 'No Purchase avaliable' and...

366 Views

0 replies

0 likes

  • 366 Views
  • 0 replies
  • 0 likes

Can't get through subscribing : Living in US with French credit Card

Hello, I am currently living in the US for a couple of months. As I am French I only hold a French visa credit card. I want to subcribe to Premium but Spotify keeps rejecting my French credit card because it doesn't match the country on my profil whi...

Newbie

Hello,   I am currently living in the US for a couple of months. As I am French I only hold a French visa credit card.   I want to subcribe to Premium but Spotify keeps rejecting my Fre...

Sam

Spotify

534 Views

1 replies

0 likes

  • 534 Views
  • 1 replies
  • 0 likes

Upgrage

Hi, Im trying to upgrade my account to unlimited, I click on Visa and then continue, and just get a message saying 'Payment not available' Any ideas? Thanks

Casual Listener

Hi,   Im trying to upgrade my account to unlimited, I click on Visa and then continue, and just get a message saying 'Payment not available'   Any ideas?   Thanks

Sam

Spotify

558 Views

1 replies

0 likes

  • 558 Views
  • 1 replies
  • 0 likes

How to cancel a downgrade to Ultimate

I upgraded to Premium, installed the Android app, was disappointed to find it didn't work, and then downgraded back to Unlimited. Immediately, the Android app started working, so I want to cancel the downgrade to Unlimited that will happen in nine da...

Newbie

I upgraded to Premium, installed the Android app, was disappointed to find it didn't work, and then downgraded back to Unlimited.  Immediately, the Android app started working, so I want to canc...

Sam

Spotify

618 Views

1 replies

0 likes

  • 618 Views
  • 1 replies
  • 0 likes

Paid for Unlimited but did not get it.....!!

I accidently paid 5 times now and don't how to get a refund. I went from free to Unlimited.I thought I had to verify my account each time but these were purchases of subscriptions. Please advice on refund procedure. Kind regards,Peter Kroon I acciden...

Regular

I accidently paid 5 times now and don't how to get a refund. I went from free to Unlimited. I thought I had to verify my account each time but these were purchases of subscriptions.   Please ...

peterkroondrums

Regular

1124 Views

7 replies

0 likes

  • 1124 Views
  • 7 replies
  • 0 likes

a bit confussed help pls =P

soem time ago i got free spotify with unlimited music but with ad's comming. It ended after a year or so and then i stopt useing it cos 10 hours a week is way to little. Now i got the one from Facebook and it worked til to day when i logged in and i ...

Casual Listener

soem time ago i got free spotify with unlimited music but with ad's comming. It ended after a year or so and then i stopt useing it cos 10 hours a week is way to little.   Now i got the one fr...

Zlackthor

Casual Listener

777 Views

2 replies

0 likes

  • 777 Views
  • 2 replies
  • 0 likes

Erase of everything on my Spotify account

Saturday night (Feb 11th), my Spotify account was wiped clean of all of its contents, stared, folders and etc. I even had to re-sync it to my facebook. This has been extremely frustrating. Can someone help me and tell me why this has happeend? My Acc...

Casual Listener

Saturday night (Feb 11th), my Spotify account was wiped clean of all of its contents, stared, folders and etc. I even had to re-sync it to my facebook. This has been extremely frustrating. Can someon...

thisiswilton

Casual Listener

5202 Views

33 replies

0 likes

  • 5202 Views
  • 33 replies
  • 0 likes

Solved!! All my playlists are gone, again!

Hello, Yesterday all my playlists disappeared but after posting at this forum, I got all of them back. Now it has happened again, it seams that at 00.00 my Spotify resets or something and all my playlists are deleted. What is happening to my account,...

Casual Listener

Hello,   Yesterday all my playlists disappeared but after posting at this forum, I got all of them back.   Now it has happened again, it seams that at 00.00 my Spotify resets or somethi...

Richard

Community Legend

1610 Views

6 replies

0 likes

  • 1610 Views
  • 6 replies
  • 0 likes

Cannot unsubscribe!?

I do not want to use spotify premium anymore and I'm required to enter my password before it cancels it, but whenever I do, it tells me that I have enetered an incorrect password. help me out

Newbie

I do not want to use spotify premium anymore and  I'm required to enter my password before it cancels it, but whenever I do, it tells me that I have enetered an incorrect password. help me out

David

Spotify Legend

758 Views

1 replies

0 likes

  • 758 Views
  • 1 replies
  • 0 likes

Solved!! Duplicate Account / Need Facebook Connect Login Account Closed

Wow. What a mess. I am having trouble with my Facebook connect. I have my initial account mkw1342, which is a Premium account. Last night I clicked a link on Facebook and it attempted to login me in with FB, and now I have a brand new account linked ...

Casual Listener

Wow.  What a mess.  I am having trouble with my Facebook connect.   I have my initial account mkw1342, which is a Premium account.   Last night I clicked a link on Facebook an...

mkw1342

Casual Listener

1051 Views

1 replies

0 likes

  • 1051 Views
  • 1 replies
  • 0 likes

Solved!! Alla mina spellistor är borta?

Hej, när jag starta spotify idag så var alla mina spel listor borta? Dom finns dock på min iphone vilket jag tycker är väldigt konstigt! Någon som vet varför det är såhär?

Visitor

Hej, när jag starta spotify idag så var alla mina spel listor borta? Dom finns dock på min iphone vilket jag tycker är väldigt konstigt! Någon som vet varför det är såhär?

PSl

Casual Listener

9918 Views

7 replies

0 likes

  • 9918 Views
  • 7 replies
  • 0 likes

Paid for premium but haven't got it

Why is this? Its not working still says I need to upgrade but I did

Casual Listener

Why is this? Its not working still says I need to upgrade but I did

soratanaka

Newbie

495 Views

1 replies

0 likes

  • 495 Views
  • 1 replies
  • 0 likes

Upgraded to premium - not getting it & on top of that I have the endless sax guy

Hello! As the title describes I've finally decided to upgrade to premium to enjoy add free music. I was really happy about it and was ready to blast my sub when I logged in again I noticed that I had not been upgraded. After picking a song (just a ra...

Visitor

Hello!   As the title describes I've finally decided to upgrade to premium to enjoy add free music. I was really happy about it and was ready to blast my sub when I logged in again I noticed t...

arvidio

Casual Listener

485 Views

1 replies

0 likes

  • 485 Views
  • 1 replies
  • 0 likes

Spotify premium 30 trial

Hi!I´ve fixed the 30 days trial today, but when I log on to spotify there are no premium account... Just open.I try to log on to spotify on my ipod touch, and there can I listen to songs.....Why isn't it working on the computer?//Arvid

Casual Listener

Hi! I´ve fixed the 30 days trial today, but when I log on to spotify there are no premium account... Just open. I try to log on to spotify on my ipod touch, and there can I listen to songs..... Wh...

814 Views

0 replies

0 likes

  • 814 Views
  • 0 replies
  • 0 likes

Cancelling my account

Just trying to cancel my premium subsciption. It's not letting me even though I am using the correct password! I am not going to pay for another month of this. Looking through the forum I've found several other people experiencing the same problem. R...

Visitor

Just trying to cancel my premium subsciption.  It's not letting me even though I am using the correct password!  I am not going to pay for another month of this.  Looking through the f...

1350

Casual Listener

1450 Views

11 replies

1 likes

  • 1450 Views
  • 11 replies
  • 1 likes