Account changed from Premium to Free
Hi, Just noticed that my account changed from Premium to Free but I´m still paying the monthly fee. Whats the problem? //Jonsson
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Start a topicHi, Just noticed that my account changed from Premium to Free but I´m still paying the monthly fee. Whats the problem? //Jonsson
Visitor
Hi, Just noticed that my account changed from Premium to Free but I´m still paying the monthly fee. Whats the problem? //Jonsson
user-removed
Not applicable
957 Views
2 replies
0 likes
I payed for unlmited music with spotify for 4.99 on the 10th of the month now it wont let me skip music or create a radio station
Newbie
I payed for unlmited music with spotify for 4.99 on the 10th of the month now it wont let me skip music or create a radio station
594 Views
0 replies
0 likes
I have no desire to continue use on my Premium Spotify account if I have to re-activate my FB in order to do so. I cannot locate any information on changing my Spotify Account details in terms of my username vs. FB email for login purposes. I need to...
Music Fan
I have no desire to continue use on my Premium Spotify account if I have to re-activate my FB in order to do so. I cannot locate any information on changing my Spotify Account details in terms of my ...
727 Views
0 replies
0 likes
I want to change my bankaccount number. And i failed every time! I´ve switch bank in sweden and i have a new account number. I have spotify draw my bill every month, and it wilkl faile when my old bank number will be gone. Sorry my english is not the...
Newbie
I want to change my bankaccount number. And i failed every time! I´ve switch bank in sweden and i have a new account number. I have spotify draw my bill every month, and it wilkl faile when my old ba...
654 Views
0 replies
0 likes
Hi!I pay for my spotify the 13 every month and when i logged in today all of my lists were gone and it said that i had a free trial for two days! where have my ordinary profile went and how do i get it back? i mean i dont wane pay for something and t...
Newbie
Hi! I pay for my spotify the 13 every month and when i logged in today all of my lists were gone and it said that i had a free trial for two days! where have my ordinary profile went and how do i ge...
Richard
Community Legend
821 Views
1 replies
0 likes
Hi, I've had spotify since it was released in the US. When it became available to connect to facebook, I did so. I've been paying for the premium 10/month for a while now and I love it. But I deactivated my facebook the other day, and now i'm unable ...
Newbie
Hi, I've had spotify since it was released in the US. When it became available to connect to facebook, I did so. I've been paying for the premium 10/month for a while now and I love it. But ...
Richard
Community Legend
854 Views
1 replies
0 likes
Now for the second time my downloads were 'stolen' from me by Spotify because I didn't use them in time.Why do I call this stealing? Because it feels like this when someone sneaks in and takes something that you have payed for without any notificatio...
Newbie
Now for the second time my downloads were 'stolen' from me by Spotify because I didn't use them in time. Why do I call this stealing? Because it feels like this when someone sneaks in and takes some...
653 Views
0 replies
0 likes
Hi, Few minutes ago I've bought 100 songs. In the task bar, I can see the right download-counter but when I tried to download a new one, the spotify player displays the messagge to buy more songs? Any ideas? Thanks
Newbie
Hi, Few minutes ago I've bought 100 songs. In the task bar, I can see the right download-counter but when I tried to download a new one, the spotify player displays the messagge to ...
658 Views
0 replies
0 likes
I am trying to upgrade my account to premium and I am being told that the password that I am entering is not the correct password. I know that this is the correct password. What do I need to do? I am able to access my music but I want premium access....
Newbie
I am trying to upgrade my account to premium and I am being told that the password that I am entering is not the correct password. I know that this is the correct password. What do I need to do? I am...
683 Views
0 replies
0 likes
hello, i started my trial 2-3 days ago and now its gone. any help on this? ty
Newbie
hello, i started my trial 2-3 days ago and now its gone. any help on this? ty
684 Views
0 replies
0 likes
I sent the following message to the Spotify support-account. As it is urgent, I post it here too, if anybody can help me, please reply: Good afternoon, I have a problem that I can't resolve. Two months ago, I subscribed to Spotify Premium, and 10€ we...
Casual Listener
I sent the following message to the Spotify support-account. As it is urgent, I post it here too, if anybody can help me, please reply: Good afternoon, I have a problem that I can'...
linabberg
Casual Listener
1610 Views
5 replies
0 likes
Hi This is the second time in 2 months that my account has locked me out. I have only ever used facebook to log in to my spotify unlimited account. Now it asks me to link my spotify username and facebook account but I do not have spotify credentials....
Visitor
Hi This is the second time in 2 months that my account has locked me out. I have only ever used facebook to log in to my spotify unlimited account. Now it asks me to link my spotify username...
meahtenoha
Spotify
1566 Views
1 replies
0 likes
my question is, can i use gift cards while i am abroad, in a country where spotify does not work, if i have a british bank account and credit card?thanks for your help in advance
Newbie
my question is, can i use gift cards while i am abroad, in a country where spotify does not work, if i have a british bank account and credit card? thanks for your help in advance
user-removed
Not applicable
1378 Views
1 replies
0 likes
Hi, I tried Spotify Premium for free the last month, and now I want to cancel the automatic resubscription. My problem is that no matter how many times I type my password, I still can't confirm my unsubscription, the website keeps telling me that the...
Casual Listener
Hi, I tried Spotify Premium for free the last month, and now I want to cancel the automatic resubscription. My problem is that no matter how many times I type my password, I still can't conf...
Yshusnir
Casual Listener
1755 Views
1 replies
0 likes
when i log in to my premium account (117715393) the facebook profile has changed to my Daughters profilehow can i get it back to my profile
Casual Listener
when i log in to my premium account (117715393) the facebook profile has changed to my Daughters profile how can i get it back to my profile
David
Spotify Legend
1173 Views
1 replies
0 likes
Hello A few days ago i found out that all my playlist had dissappeared and that i had suddenly been degraded from premium to free. After reading on the net i see that there must have been a duplication of my account. Though still i haven't found any ...
Casual Listener
Hello A few days ago i found out that all my playlist had dissappeared and that i had suddenly been degraded from premium to free. After reading on the net i see that there must have been a ...
jonte_81
Newbie
1730 Views
4 replies
0 likes
I try to upgrade my free-account to unlimited - what happens? "For security reasons, type in your password." I do so. And then: "Payment failed. Please make sure that you have sufficient funds and that your credit card has not expired, if you're usin...
Casual Listener
I try to upgrade my free-account to unlimited - what happens? "For security reasons, type in your password." I do so. And then: "Payment failed. Please make sure that you have sufficient funds and th...
meahtenoha
Spotify
1185 Views
1 replies
0 likes
Hei! Jeg har akkurat oppgradert min spotify unlimited til spotify premium. Jeg får ikke hørt mine offline spillelister i offline modus på mobilen. Hva gjør jeg?
Newbie
Hei! Jeg har akkurat oppgradert min spotify unlimited til spotify premium. Jeg får ikke hørt mine offline spillelister i offline modus på mobilen. Hva gjør jeg?
David
Spotify Legend
1273 Views
1 replies
0 likes
I want to buy a premium account and have a paypal account with a verified bank account. Nevertheless I only have the option to add a credit card if I select to pay via paypal. Problem is I do not own a credit card ... so what can I do? Thanks!
Casual Listener
I want to buy a premium account and have a paypal account with a verified bank account. Nevertheless I only have the option to add a credit card if I select to pay via paypal. Problem is I d...
federflug
Casual Listener
2070 Views
4 replies
0 likes
Hi, I must apologize first for my bad level in english but I have a very special and boring request to do ... I was listening to my music on spotify as usual, then from nowhere appeared a Window : "You must logging" ... So I closed it, and spotify cl...
Visitor
Hi, I must apologize first for my bad level in english but I have a very special and boring request to do ... I was listening to my music on spotify as usual, then from nowhere appeared a Wi...
Hadia
Casual Listener
1806 Views
5 replies
0 likes