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Account changed from Premium to Free

Hi, Just noticed that my account changed from Premium to Free but I´m still paying the monthly fee. Whats the problem? //Jonsson

Visitor

Hi,   Just noticed that my account changed from Premium to Free but I´m still paying the monthly fee. Whats the problem?   //Jonsson

user-removed

Not applicable

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purchase

I payed for unlmited music with spotify for 4.99 on the 10th of the month now it wont let me skip music or create a radio station

Newbie

I payed for unlmited music with spotify for 4.99 on the 10th of the month now it wont let me skip music  or create a radio station

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Premium Account is glued to Facebook, but I deactivated FB and still want Spotify :(

I have no desire to continue use on my Premium Spotify account if I have to re-activate my FB in order to do so. I cannot locate any information on changing my Spotify Account details in terms of my username vs. FB email for login purposes. I need to...

Music Fan

I have no desire to continue use on my Premium Spotify account if I have to re-activate my FB in order to do so. I cannot locate any information on changing my Spotify Account details in terms of my ...

727 Views

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Please help me!!

I want to change my bankaccount number. And i failed every time! I´ve switch bank in sweden and i have a new account number. I have spotify draw my bill every month, and it wilkl faile when my old bank number will be gone. Sorry my english is not the...

Newbie

I want to change my bankaccount number. And i failed every time! I´ve switch bank in sweden and i have a new account number. I have spotify draw my bill every month, and it wilkl faile when my old ba...

654 Views

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my premium doesent work

Hi!I pay for my spotify the 13 every month and when i logged in today all of my lists were gone and it said that i had a free trial for two days! where have my ordinary profile went and how do i get it back? i mean i dont wane pay for something and t...

Newbie

Hi! I pay for my spotify the 13 every month and when i logged in today all of my lists were gone and it said that i had a free trial for two days! where have my ordinary profile went and how do i ge...

Richard

Community Legend

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1 replies

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Facebook issues

Hi, I've had spotify since it was released in the US. When it became available to connect to facebook, I did so. I've been paying for the premium 10/month for a while now and I love it. But I deactivated my facebook the other day, and now i'm unable ...

Newbie

Hi,   I've had spotify since it was released in the US. When it became available to connect to facebook, I did so. I've been paying for the premium 10/month for a while now and I love it. But ...

Richard

Community Legend

854 Views

1 replies

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download stealing

Now for the second time my downloads were 'stolen' from me by Spotify because I didn't use them in time.Why do I call this stealing? Because it feels like this when someone sneaks in and takes something that you have payed for without any notificatio...

Newbie

Now for the second time my downloads were 'stolen' from me by Spotify because I didn't use them in time. Why do I call this stealing? Because it feels like this when someone sneaks in and takes some...

653 Views

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New (and lost????) purchase

Hi, Few minutes ago I've bought 100 songs. In the task bar, I can see the right download-counter but when I tried to download a new one, the spotify player displays the messagge to buy more songs? Any ideas? Thanks

Newbie

Hi,   Few minutes ago I've bought 100 songs.   In the task bar, I can see the right download-counter but when I tried to download a new one, the spotify player displays the messagge to ...

658 Views

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HELP!!!!

I am trying to upgrade my account to premium and I am being told that the password that I am entering is not the correct password. I know that this is the correct password. What do I need to do? I am able to access my music but I want premium access....

Newbie

I am trying to upgrade my account to premium and I am being told that the password that I am entering is not the correct password. I know that this is the correct password. What do I need to do? I am...

683 Views

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trial is gone

hello, i started my trial 2-3 days ago and now its gone. any help on this? ty

Newbie

hello, i started my trial 2-3 days ago and now its gone. any help on this? ty

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Problems with my account (urgent)

I sent the following message to the Spotify support-account. As it is urgent, I post it here too, if anybody can help me, please reply: Good afternoon, I have a problem that I can't resolve. Two months ago, I subscribed to Spotify Premium, and 10€ we...

Casual Listener

I sent the following message to the Spotify support-account. As it is urgent, I post it here too, if anybody can help me, please reply:   Good afternoon, I have a problem that I can'...

linabberg

Casual Listener

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Problem with Facebook Credentials and Spotify

Hi This is the second time in 2 months that my account has locked me out. I have only ever used facebook to log in to my spotify unlimited account. Now it asks me to link my spotify username and facebook account but I do not have spotify credentials....

Visitor

Hi   This is the second time in 2 months that my account has locked me out. I have only ever used facebook to log in to my spotify unlimited account. Now it asks me to link my spotify username...

meahtenoha

Spotify

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using gift cards abroad

my question is, can i use gift cards while i am abroad, in a country where spotify does not work, if i have a british bank account and credit card?thanks for your help in advance

Newbie

my question is, can i use gift cards while i am abroad, in a country where spotify does not work, if i have a british bank account and credit card? thanks for your help in advance 

user-removed

Not applicable

1378 Views

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Solved!! Can't end my subscription at the end of the Premium test - facebook login

Hi, I tried Spotify Premium for free the last month, and now I want to cancel the automatic resubscription. My problem is that no matter how many times I type my password, I still can't confirm my unsubscription, the website keeps telling me that the...

Casual Listener

Hi,   I tried Spotify Premium for free the last month, and now I want to cancel the automatic resubscription. My problem is that no matter how many times I type my password, I still can't conf...

Yshusnir

Casual Listener

1755 Views

1 replies

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my facebook profile changed

when i log in to my premium account (117715393) the facebook profile has changed to my Daughters profilehow can i get it back to my profile

Casual Listener

when i log in to my premium account (117715393) the facebook profile has changed to my Daughters profile how can i get it back to my profile

David

Spotify Legend

1173 Views

1 replies

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Playlists are gone, duplication of account? Please Help

Hello A few days ago i found out that all my playlist had dissappeared and that i had suddenly been degraded from premium to free. After reading on the net i see that there must have been a duplication of my account. Though still i haven't found any ...

Casual Listener

Hello   A few days ago i found out that all my playlist had dissappeared and that i had suddenly been degraded from premium to free. After reading on the net i see that there must have been a ...

jonte_81

Newbie

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Spotify does not accept upgrade

I try to upgrade my free-account to unlimited - what happens? "For security reasons, type in your password." I do so. And then: "Payment failed. Please make sure that you have sufficient funds and that your credit card has not expired, if you're usin...

Casual Listener

I try to upgrade my free-account to unlimited - what happens? "For security reasons, type in your password." I do so. And then: "Payment failed. Please make sure that you have sufficient funds and th...

meahtenoha

Spotify

1185 Views

1 replies

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Offline-spillelister på mobilen

Hei! Jeg har akkurat oppgradert min spotify unlimited til spotify premium. Jeg får ikke hørt mine offline spillelister i offline modus på mobilen. Hva gjør jeg?

Newbie

Hei!   Jeg har akkurat oppgradert min spotify unlimited til spotify premium.    Jeg får ikke hørt mine offline spillelister i offline modus på mobilen. Hva gjør jeg?    

David

Spotify Legend

1273 Views

1 replies

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How can I pay via Paypal without having a credit card?

I want to buy a premium account and have a paypal account with a verified bank account. Nevertheless I only have the option to add a credit card if I select to pay via paypal. Problem is I do not own a credit card ... so what can I do? Thanks!

Casual Listener

I want to buy a premium account and have a paypal account with a verified bank account. Nevertheless I only have the option to add a credit card if I select to pay via paypal.   Problem is I d...

federflug

Casual Listener

2070 Views

4 replies

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Everything gone ...? Help ?!

Hi, I must apologize first for my bad level in english but I have a very special and boring request to do ... I was listening to my music on spotify as usual, then from nowhere appeared a Window : "You must logging" ... So I closed it, and spotify cl...

Visitor

Hi, I must apologize first for my bad level in english but I have a very special and boring request to do ...   I was listening to my music on spotify as usual, then from nowhere appeared a Wi...

Hadia

Casual Listener

1806 Views

5 replies

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