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Solved!! Premium account, but still hear/see advertising?

I recently have a 30-day premium trial account and I still hear and see advertising, isn't that supposed to be turned off when you have a premium account?

Casual Listener

I recently have a 30-day premium trial account and I still hear and see advertising, isn't that supposed to be turned off when you have a premium account?    

adamk22

Casual Listener

2014 Views

2 replies

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account login!?!?!?

I can't remember my password, and the last one sent to my email a few weeks ago isn't working. Why won't they email or send the new number to my cell phone and when they do, how can I change it to something I want.. Thankyou midget_kat@hotmail.com

Casual Listener

I can't remember my password, and the last one sent to my email a few weeks ago isn't working. Why won't they email or send the new number to my cell phone and when they do, how can I change it to so...

1210304005

Casual Listener

1902 Views

5 replies

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Help! Accidental purchase of spotify premium

Hi, i accidently purchased spotify premium on my credit card...Is there a way to cancel this purchase?

Newbie

Hi, i accidently purchased spotify premium on my credit card... Is there a way to cancel this purchase?

meahtenoha

Spotify

2320 Views

1 replies

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Error password?

Hi.My problem is very rare.Is the password for Spotify Web is not the same as the program?Because Sporify Web if I let in, but the program tells me it's wrong.Ask you to send me the password for email and tell me the password I use is facebook.The qu...

Casual Listener

Hi. My problem is very rare. Is the password for Spotify Web is not the same as the program? Because Sporify Web if I let in, but the program...

meahtenoha

Spotify

2197 Views

6 replies

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from an angry norwegian

i have spotifid with advitisreelse i go to cort with this, so i shoud not pay. but you have billed me severel tousen dollar. i want my money back, you tricket me, and that pises me off. i got all the paper and you will get nowher, only pay me more. H...

Newbie

i have spotifid with advitisreelse i go to cort with this, so i shoud not pay. but you have billed me severel tousen dollar. i want my money back, you tricket me, and that pises me off. i got all the...

Kun_Vidar

Casual Listener

1596 Views

2 replies

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subscription

I've got an android rezound and have purchased the premium subscription. Then, when I login on my phone - I'm unable to play any tunes - says I need a premium subscription. Any thoughts?

Newbie

I've got an android rezound and have purchased the premium subscription.  Then, when I login on my phone - I'm unable to play any tunes - says I need a premium subscription.  Any thoughts?

878 Views

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Subscription Error

I have been out of the country and unable to login to spotify for a while because of the 14 day limited use restriction. I am however in the United States currently and it still acts like my subscription status is outside of the US. I tried changing ...

Newbie

I have been out of the country and unable to login to spotify for a while because of the 14 day limited use restriction. I am however in the United States currently and it still acts like my subscrip...

Richard

Community Legend

1269 Views

1 replies

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My Spotify Premium code is on my wrong email address. How can I get it back?

I pay the spotify premium with visa and the code was send to my email address that is old and I can't use that email address anymore. How can I get the code to the new email address? I have now changed my account email for a new one.

Casual Listener

I pay the spotify premium with visa and the code was send to my email address that is old and I can't use that email address anymore. How can I get the code to the new email address? I have now chang...

1748 Views

0 replies

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2 facebook profiles in my acount in spotify...

Hello, I don´t know how, but i have 2 facebook profiles with my acount in spotify.I have tryed to log in whith the other profile but is impossible. Always say me that I have only one acount in spotify. Could you help me?

Newbie

Hello,   I don´t know how, but i have 2 facebook profiles with my acount in spotify. I have tryed to log in whith the other profile but is impossible. Always say me that I have only one acoun...

Richard

Community Legend

1636 Views

1 replies

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Query regarding Premium service

Hi, I've been using Spotify (free version) for a few years now, This afternoon I was looking to see if I could find the wep page on the site advertising Premium free trail. I was unable to at the time, so I just decided to pay for the premium. Ironic...

Newbie

Hi, I've been using Spotify (free version) for a few years now,    This afternoon I was looking to see if I could find the wep page on the site advertising Premium free trail.   I ...

Sam

Spotify

1619 Views

3 replies

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Spotify charged me for a month of service

A little over a month ago, I saw Spotify's promotion for a free month of their premium service. I eagerly signed up, entered my credit card info (MISTAKE!) and carried on with a free month. Two days before the subscription was to end, I went and foll...

Newbie

A little over a month ago, I saw Spotify's promotion for a free month of their premium service.  I eagerly signed up, entered my credit card info (MISTAKE!) and carried on with a free month.&nbs...

Richard

Community Legend

1936 Views

1 replies

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log in chaos - help

i've downloaded spotifyi log in with my facebook intothen a spotify log in box comes up! even though i'm logged in via facebook and the spotify log in box won't accept any information as correct, not my facebook info and not the spoitify username tha...

Newbie

i've downloaded spotify i log in with my facebook into then a spotify log in box comes up!   even though i'm logged in via facebook       and the spotify lo...

1088 Views

0 replies

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Login failing

Hi there I'm getting now, an error that it said my country doesn't match with my profile, means that I been moved from the another country. But I have not went anywhere, very strange. Help me, please.

Newbie

Hi there   I'm getting now, an error that it said my country doesn't match with my profile, means that I been moved from the another country.  But I have not went anywhere, very strange....

1148 Views

0 replies

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Bought premium, only got a weeks worth.

I bought premium just last week but they only gave me one week for full charge. Got the receipt left. How can I get my 2 weeks left back?...

Newbie

I bought premium just last week but they only gave me one week for full charge. Got the receipt left. How can I get my 2 weeks left back?...

1005 Views

0 replies

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Subscription

I was gonna help my sister to make a spotify account , but when i press at sign up the page like freezes and nothing comes up.. what to do about it?

Casual Listener

I was gonna help my sister to make a spotify account , but when i press at sign up the page like freezes and nothing comes up.. what to do about it?

993 Views

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Premium but still getting adds

I made a premium subscription yesterday. In the overview section, under subscription satus it says I have active spotify premium subscription but im still getting adds. I've tried loggin out and in several times, a fresh reinstall of spotify and rest...

Regular

I made a premium subscription yesterday. In the overview section, under subscription satus it says I have active spotify premium subscription but im still getting adds. I've tried loggin out and in s...

Richard

Community Legend

4194 Views

11 replies

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downloads

i've got (and i've paid for 300 downloads.. I didn't do it!!! I don't want it... can i cancel those orders???

Casual Listener

i've got (and i've paid for 300 downloads.. I didn't do it!!! I don't want it...   can i cancel those orders???

gold

Casual Listener

1451 Views

2 replies

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Really bad!

hi Spotify love this. What more than music could you wish for. I wanted to try spotify for 30 days so I subscribed and thought let's give it a go, but when the 30 days expired it would have been lovely to know that you were charged 10 pounds for it! ...

Casual Listener

hi Spotify   love this. What more than music could you wish for. I wanted to try spotify for 30 days so I subscribed and thought let's give it a go, but when the 30 days expired it would have ...

Hansholz

Gig Goer

3064 Views

7 replies

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I want out!!!!

I have tried numerous times to cancel my premium subscription and when asked for my password to confirm it keep coming up with "incorrect password" when i know it is not. so when i click "I forgot my password" i type in my e-mail address and it says ...

Newbie

I have tried numerous times to cancel my premium subscription and when asked for my password to confirm it keep coming up with "incorrect password" when i know it is not. so when i click "I forgot my...

zykta

Regular

1537 Views

2 replies

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