no ecard or code

[user-removed]

Hi

i purchased a 3 month ecard for my brother but have not received the code or he hasn't received the ecard.

i've used the contact form and got a completely pointless automated reply telling me to use the help section, it doesnt say anything about the case being looked into. not helpful.

the case number is 00172900

Please advise,  where is it as my card has been charged.

thank you

[MattSuda]

There is nothing I can do, but if a mod sees this thread they can help you with this.

It shouldn't be too long before they see this.

Hopefully they can help you out. 

[MattSuda]

Hopefully a mod will see this soon. 

[user-removed]

thank u. is there any phone no for spotify does anyone know?

[MattSuda]

No, Spotify does all support through the contact form.

A mod should be here soon. 

[David]

Hello!

As you sent a case through, one of our advisors should be with you soon. They should be able to look into this for you.

[MattSuda]

Hmmm... I wasn't sure based on what they said they got in the email. Thanks!

If you don't get a response from support within a reasonable amount of time, please post back. 

[user-removed]

I have the same problem. I bought a 6 month plan for my sister, but i accidently put in a wrong email address for them to send it. I did not get a receipt myself, but my card was charged. Two messages to help desk and no answer 😞