spotify premium

[AndrewWilde]

I upgraded to premium on my PC. now when I atempt to search and play a track from one of my play lists on my ipad. It still says only premium users can stream on demand.

[Peter__]

Hey! Welcome to the community 🙂

I would suggest you have a read at and try the steps outlined in this post.

Peter

[Liam]

Please uninstall then install the app 🙂

[user-removed]

ok i can t connect to my premium account since 5 days

no response of support since 5 days

i think i create a facebook account with my email ********@gmail.com

i want to delete my facebook account and loggin with my username : vaisse

thank you 

[Peter__]

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@user-removed wrote:

ok i can t connect to my premium account since 5 days

no response of support since 5 days

i think i create a facebook account with my email *********@gmail.com

i want to delete my facebook account and loggin with my username : vaisse

thank you 

---

Hey 🙂 

When you got in touch with support, did you get a case number? (It will be in one of the automated replies)

If so, post it here and I will ask someone to chase it up for you!

Peter

[user-removed]

Spotify Case # 00564744: Account questions ref:_00DD0pxIW._500D0NYhxT

[Peter__]

I have escalated this topic to the community staff for you.
Hopefully someone will be able to look into this soon 😉

Peter

[user-removed]

thanks peter

i very dissapointed, how is difficult to have answer support

i pay for premium account since 3 years or more i dont know and since 5 days no response no spotify

i hope the problem is resolve quick 

[Sam]

vaisse - Just emailed you back. It should sort things.