*

[heyjim89]

*

[Sam]

Hi there,

Welcome to the Community. Looking into it, it appears that we replied to both of the emails you sent through. Have you checked your junk/spam filter at all?

[heyjim89]

*

[heyjim89]

*

[Peter__]

Hey 🙂 

Fingers crossed one of the members of staff will be able to assist you with this. 

You can also open a new case specifying the return email address (if the one on your account is incorrect) using this contact form. 

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.

Peter

[heyjim89 · Accepted solution]

*